CONSUMER

PROTECTION ACT,1986
PRESENTED BY-
SIDDHESH PRATAP SINGH
NATIONAL SCHOOL OF BUSINESS
BANGALORE
CONSUMER PROTECTION
ACT,1986
The law relating to the protection of consumer is containing in the
Consumer Protection Act,1986. The Act applies to all goods and
services. It provides proper protection of the fundamental rights
and interests of the consumer, freeing them from exploitation and
creates awareness.

The act was passed : 1. In Lok Sabha on 9th December,1986.

2. Rajh Sabha on 10th December, 1986.
3. Assented by the President of India on 24th
December, 1986.
4. Was published in the Gazette of India on 26th
December, 1986.
The Consumer Protection Act 1986 is a social welfare legislation which was
enacted as a result of widespread consumer protection movement.

The aim of the Act is also to ensure the rights of the consumer.

The Act extends to the whole of India except the state of Jammu and
OBJECTS OF THE ACT
Better Protection of interest of Consumers

Protection of rights of Consumers

oRight to safety
oRight to choose
Under section 6 of
oRight to be informed
Consumer Protection Act,
oRight to be heard Consumer has following
oRight to seek redressal rights.
oConsumer education

Consumer Protection Councils

Quasi-judicial machinery
CONSUMER PROTECTION
REGULATIONS
The Bureau of Consumer Protection is divided into several
divisions, each with its own areas of expertise:

The Division of Advertising Practices

The Division of Enforcement
The Division of Financial Practices 
The Division of Marketing Practices 
The Division of Planning and Information 
The Office of Consumer and Business Education (OCBE)