V Founded by Frederick W.

Smith

V 1971 first incorporation

V 1998 Ȃ Original name of FDX corporation

V January 2000 Ȃ Change name to FedEx

Corporation
V ndisputed leader in the Overnight Package
Delivery Business
V Significantly ahead of its main competitors Ȃ
PS and DHL
V It set the industry pace for rapid growth in the
fast-emerging industries of e-commerce and
SCM
V Transports everything from flowers,
medicines and lobsters to computers and
electronics
 FIRM

EMPLOYEE CSTOMER
People Service Profit
V Product elements:
^ FedEx Express
^ FedEx Ground
^ FedEx Freight
^ FedEx Custom Critical
^ FedEx Trade Networks
^ FedEx Services
^ FedEx Kinkoǯs
V _ Fast
V _ Guaranteed
V _ Secured
V _ Quality
V _ Trustworthy
V _ Committed
V _n On TimeǥǥǥǥǥService
jlectronically
generated
Tracking
pick up &
software
Delivery
request

Web based
interface to
j
ommerce shorten the
response
time

ustomer expectation
>Fast
>Reliable
>Quality delivery
Reduced Quality
Gap through
enhanced
distribution
networks,
transportation
infrastructure, IT,
Employee
performance

One of the world largest

courier company should
keep their promise
V _sia, r , i l ast _frica, ati
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rica, rt _
rica
V ari
a isla s

V 14 c tri
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V
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V Launch of FedEx Electric car in Paris
V ses sports for promoting its
services eg F1, Golf(PG_ Tour),
Tennis
V It also promoted its brand through
Cast _way an Oscar nominated
movie
V In Nov 03 FedEx along with
university of Memphis started
FedEx institute of technology
V FedEx centre for SCM is helping
organisation to meet key supply
chain management globally
V The staff members, vehicles
as well as the aircrafts play a
major role in providing
services
V Building, landscape, interior
is least important for FedEx
V For direct customer
interaction they recruit front
desk executives and provide
coded information for their
parcels.
V The main factors that influence the price
charged by FedEx are the costs of gas,
promotions, and market research.

V Charges premium price for quality services.

 Procuring product from
Clients

Manufacturing & order

mgmt functions

Delivering product &

services to the customers

For complexities EDI, DSS

for planning & Execution
V The best organisation to work for.
V FedEx employee provides both pre services as
well as post service.
V FedEx seeks to employ staff from its
surrounding community
V FedEx hires people who have enough experience
in transportation and SCM.
p

 


V Design/layout of software

V Lack of a single systems/data transfer

standard

V Difficulties filling out online air bills

V åirtual Merchandising
Gives business opportunity to outsource a lot more of
its logistics operations irrespective of size or nature of
its business.

V Electronic Commerce
Electronic order taking and customer interaction
drove costs down.

V Integrated Supply Chain Solution

_llowed firms to concentrate on their core business,
be it in manufacturing or service excellence