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  • Why Pacific Mall Failed

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    Itisha Jain
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    The document discusses factors related to customer satisfaction at retail stores. It presents the results of a principal component analysis that was conducted to identify underlying dimensions or components among 22 factors related to customer satisfaction. The analysis identified 11 components that captured most of the variation across the 22 original factors. The rotated component matrix shows the loadings of each of the original 22 factors on the 11 components. This allows identification of which original factors tend to cluster together into common underlying dimensions that drive customer satisfaction.

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    this is a power point presentation about why pacific mall of agra failed........

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    The document discusses factors related to customer satisfaction at retail stores. It presents the results of a principal component analysis that was conducted to identify underlying dimensions or components among 22 factors related to customer satisfaction. The analysis identified 11 components that captured most of the variation across the 22 original factors. The rotated component matrix shows the loadings of each of the original 22 factors on the 11 components. This allows identification of which original factors tend to cluster together into common underlying dimensions that drive customer satisfaction.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    11 views13 pages

    Why Pacific Mall Failed

    Uploaded by

    Itisha Jain
    The document discusses factors related to customer satisfaction at retail stores. It presents the results of a principal component analysis that was conducted to identify underlying dimensions or components among 22 factors related to customer satisfaction. The analysis identified 11 components that captured most of the variation across the 22 original factors. The rotated component matrix shows the loadings of each of the original 22 factors on the 11 components. This allows identification of which original factors tend to cluster together into common underlying dimensions that drive customer satisfaction.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 13

    Guided by-

    Presented by-
    Prof. Sanjeev Swami Yatinder Nath
    Agarwal
    Head Department
    077631
    Store manager LIGHTEN store
    Communalities

    Initial Extraction
    location 1.000 .614
    service 1.000 .793
    sincereservice 1.000 .789
    attention 1.000 .650
    parking 1.000 .806
    workinghrs 1.000 .854
    needunderst 1.000 .694
    brands 1.000 .715
    eknowledge 1.000 .493
    staffbehav 1.000 .814
    equipments 1.000 .671
    customerinterest 1.000 .701
    phone 1.000 .804
    cleaness 1.000 .533
    correctionmistake 1.000 .825
    ambience 1.000 .789
    rangeofservice 1.000 .529
    customercompalints 1.000 .772
    servicecharge 1.000 .816
    lighting 1.000 .807
    costfactor 1.000 .752
    friendlyatm 1.000 .714
    creditcard 1.000 .719
    pricing 1.000 .804
    image 1.000 .770
    promotionalscheme 1.000 .811
    customization 1.000 .770
    groupingservice 1.000 .749
    Extraction Method: Principal Component Analysis.
    Rotated Component Matrix(a)

    Component
    1 2 3 4 5 6 7 8
    9 10 11
    location .716 -.012 .017 -.235 .186 -.040 .088 -.027
    -.022 .009 -.022
    service .017 .767 -.042 .226 .055 .087 .273 -.157
    .037 -.186 .077
    sincereservice .287 .096 .252 -.100 -.497 -.228 -.174 -.242
    .373 .298 .091
    attention -.095 .357 .469 -.081 -.240 .390 -.076 .226
    .124 .003 -.067
    parking -.108 .021 .025 .076 .023 -.082 .075 -.019
    .004 .058 -.878
    workinghrs -.123 -.103 .168 -.138 .045 .133 -.317 -.061
    .068 -.807 -.004
    needunderst .071 .079 .554 -.251 .448 .245 -.086 .149
    -.048 -.061 .132
    brands -.377 .014 -.404 -.124 -.019 .292 -.154 .114
    .459 .244 .044
    eknowledge .155 -.045 .582 .166 -.012 -.165 -.102 .099
    -.108 .042 -.201
    staffbehav .030 -.054 .228 -.218 .106 -.105 .256 .717
    .264 -.004 -.198
    equipments .731 .074 .185 .116 -.066 .245 .072 .071
    .025 -.056 .071
    customerinterest .074 .577 .173 -.122 .190 .047 -.168 .084
    .146 .290 .373
    phone .053 .027 -.129 .014 -.125 .041 .087 .059
    -.845 .204 -.012
    cleaness .334 -.247 -.133 .168 .003 -.218 .469 .196
    -.011 .071 .056
    correctionmistake -.010 -.027 -.007 .223 -.006 -.092 -.044 .825
    -.231 .058 .165
    ambience .155 .745 -.056 -.014 -.090 .098 -.155 .016
    -.116 .130 -.367
    rangeofservice -.018 -.015 .691 .022 .032 -.022 .124 -.015
    .145 -.063 .088
    customercompalints .619 .453 -.157 .028 -.075 -.220 .065 -.037
    -.187 -.008 .252
    servicecharge .314 .090 -.093 -.046 -.074 -.262 .265 .010
    .178 -.712 .123
    lighting -.146 -.087 -.046 .755 .315 .028 .099 .220
    .075 .202 -.038
    costfactor .041 -.084 -.046 -.799 .188 .089 .009 .167
    .152 .090 .021
    friendlyatm -.236 -.063 .408 .263 -.068 -.440 .284 -.288
    .188 .132 -.061
    creditcard .218 .211 .236 .576 -.174 .043 -.237 .267
    .071 .217 -.165
    pricing .178 .065 .040 -.098 .822 .004 .059 .012
    .252 .108 .034
    image .020 .102 -.052 -.001 .070 .813 .174 -.209
    -.016 .058 .113
    promotionalscheme -.089 -.109 -.177 .068 -.060 -.208 -.794 -.017
    .219 -.009 .173
    customization -.377 .412 .325 -.037 .044 -.407 .143 .076
    -.350 -.010 .186
    groupingservice .180 .078 -.131 -.244 -.516 .101 .454 .108
    .259 .200 .180

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