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  • Reverse Logistics

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    Reverse logistics is the process of planning and controlling the efficient flow of goods from the point of consumption back to the point of origin for the purpose of recapturing value or proper disposal. Reasons for product returns include unsold goods, product recalls, damage, quality issues, and administrative mistakes. An effective reverse logistics process involves authorization of returns, receiving returns, handling discrepancies, issuing credits, and determining the disposition of products through replacement, repair, or re-shipment. Selecting a third party vendor requires analyzing a company's return process and costs, customer expectations, and potential vendor options and capabilities.

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    Reverse logistics is the process of planning and controlling the efficient flow of goods from the point of consumption back to the point of origin for the purpose of recapturing value or proper disposal. Reasons for product returns include unsold goods, product recalls, damage, quality issues, and administrative mistakes. An effective reverse logistics process involves authorization of returns, receiving returns, handling discrepancies, issuing credits, and determining the disposition of products through replacement, repair, or re-shipment. Selecting a third party vendor requires analyzing a company's return process and costs, customer expectations, and potential vendor options and capabilities.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    10 views9 pages

    Reverse Logistics

    Uploaded by

    brickses
    Reverse logistics is the process of planning and controlling the efficient flow of goods from the point of consumption back to the point of origin for the purpose of recapturing value or proper disposal. Reasons for product returns include unsold goods, product recalls, damage, quality issues, and administrative mistakes. An effective reverse logistics process involves authorization of returns, receiving returns, handling discrepancies, issuing credits, and determining the disposition of products through replacement, repair, or re-shipment. Selecting a third party vendor requires analyzing a company's return process and costs, customer expectations, and potential vendor options and capabilities.

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    of 9

    REVERSE LOGISTICS

    By

    Alisha Mahwala - 8
    Atman Shah - 26
    Chaitanya Bhusari - 28
    Karan Doshi - 57
    MEANING

    The process of planning, implementing and controlling


    the efficient, cost effective flow of raw materials, in –
    process inventory, finished goods and related
    information from the point of consumption to the
    point of origin for the purpose of recapturing value or
    proper disposal
    REASON FOR RETURN

     Unsold goods

     Product recall

     Administrative mistakes

     Damage product/package in delivery

     Quality issues
    REVERSE LOGISTICS FLOW

    AUTHORIZATION RETURN RECEIVED

    DISCREPANCY
    HANDLED

    CREDIT ISSUED DISPOSITION

    REPLACEMENT
    REPAIR
    SHIPPED

    REPAIR
    SHIPPED
    CHARACTERISTICS OF REVERSE LOGISTICS

     Diversified sources

     Complicated return processing

     Complex cost structure


    REASONS TO RE-ENGINEER
    REVERSE LOGISTICS MANAGEMENT SYSTEMS

     Processing cost, obsolescence cost have increased

     Importance of after sales service

     Loss of potential customer


    STRATEGIES FOR SELECTING
    A THIRD PARTY VENDOR

     Analysis your return process and the reasons for


    return

     Develop details of current returns processing costs

     Analyze customer expectations in terms of speed


    and issuing credit

     Resalable returns to fill customers orders


     Determine requirements, functions and business
    metrics

     Evaluate all options before selecting third party


    vendor

     Compare business requirements against all viable


    options

     Evaluate all alternatives


    SOFTWARE / SERVICE VENDORS

     ERP

     Module

     BoB

     3PL

     OEM/ODM vendors

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