Practical Assessment Task 6:

BSBOPS601 Develop and implement business plans

Performance Review Template - Gin Rummy Distillery

1. Executive Summary
Despite successful investments and operational expansions, the Gin Rummy Distillery faced challenges in
meeting sales targets for the October to December quarter. While growth projections were achieved in
previous quarters, wholesale sales plateaued during this period, raising concerns. Investigation revealed
issues with dispatch and shipping, affecting sales volumes. Furthermore, diversion of warehouse staff
towards hospitality operations impacted operational efficiency. Addressing these challenges promptly is
imperative to sustain growth and profitability.

2. Identify and describe any failures.

FAILURES DESCRIPTION
System Inefficiencies in dispatch and shipping processes resulted in delays and missed deadlines, impacting
failures sales volumes.

Product Despite high-quality products, sales suffered due to operational issues affecting delivery and
failures fulfillment.

Service The diversion of warehouse staff to support the restaurant and cellar tours disrupted normal
failures operations, leading to service deficiencies.

Variance to Wholesale sales for the October to December quarter did not meet projected growth,
business resulting in a revenue drop of $180000 compared to the forecasted figures.
plan

3. Describe how to address the failures. How will you report on the issues?
FAILURES REMEDY FORMAL OR INFORMAL REPORTING
METHOD
System Implement process improvements to streamline Conduct regular performance
failures dispatch and shipping procedures, including reviews with logistics and warehouse
enhanced coordination with couriers and better teams to identify bottlenecks and
inventory management systems track progress on implementing
solutions.
BSBOPS601 – Task 6
Created: Jan 2022 | Feb 2023 | Dec 2023
Capital College
RTO: 41593 | CRICOS: 03537J | CAN: 606 797 611 | ABN: 16 606 797
 Practical Assessment Task 6:
BSBOPS601 Develop and implement business plans
Product Invest in additional resources or outsourcing to meet Establish quality control measures to
failures increased demand during peak periods, ensuring monitor product availability and
timely delivery to customers. customer satisfaction, with regular
reports on fulfillment metrics and
customer feedback.
Service Reevaluate staffing allocations to balance Conduct staff meetings to discuss
failures operational needs between warehouse and workload distribution and prioritize
hospitality functions, possibly hiring additional tasks, with formal reporting on
personnel to alleviate strain on existing teams. resource allocation and service level
agreements.
Variance to Develop a comprehensive action plan to address the Present quarterly performance
business revenue shortfall, including targeted marketing reports to stakeholders, highlighting
plan campaigns, sales incentives, and operational variances from projected figures and
improvements. outlining strategies for
improvement.

BSBOPS601 – Task 6
Created: Jan 2022 | Feb 2023 | Dec 2023
Capital College
RTO: 41593 | CRICOS: 03537J | CAN: 606 797 611 | ABN: 16 606 797