ABSTRACT

The online customer care is order to improve their employability skills and provide good
customer care, learner will need to acquire a range of skills relevant to their subject or vocational area.
This activity will help learners to understand the difference between skills, knowledge and attitudes and
provides the opportunity to explore these in relation to providing good customer care, particularly in face-
to-face situations. The concept, however, can be adapted to any situation where learning is taking place in
the affective domain (refer to Part 3 of the In this activity you will ask learners to consider a selection of
attributes and to identify firstly which of these are important to customer care; and secondly, whether
each attribute is a skill, knowledge or an attitude.
This activity promotes high-level thinking skills and assessment for learning, as learners
discuss and share their understanding of the topic. This process of discussion and checking provides
opportunities for peer explanation, which is an effective way for learners to develop their understanding
of the skills, knowledge and attitudes required in customer care. Most importantly, this activity allows
learners to check progress at each stage and this informs subsequent learning.

EXISTING SYSTEM:
Customer care includes tech support, billing inquiries, shipping statuses to
good old-fashioned feedback methods. Web users, especially those who pay money for a service online,
often require tech support, and they want it fast. Customers who order products need to be able to track
their goodies as they progress along the delivery route, and some just like to provide feedback to the
company or service from which they made their ordered. Customer care can literally make or break your
business's online endeavors.

PROPSED SYSTEM:

Proposed system are those that are automated, so that it is easy to retrieve
the responses from the system fastly and updating the details once the response or services are provided
to the end-users upon their request without any difficulty and saves time.
Online customer care is the the quantity, you will get the quality services for your business when you
hire online customer care , with which the customer retention rate for your business will also be
maintained or increased as well. You can have the access to the internal project management system
once you hire web based customer care and online customer service support so that you can get the
customized project as per our business requirements. 

Technologies:
Requirements:
  Hardware requirements:

Content Description

HDD 20 GB Min

40 GB Recommended

RAM 1 GB Min

2 GB Recommended

Software requirements:

Web Architecture ASP.NET 3.5

Technology Or Framework .NET 3.5

Programming Language C# 3.0

Web Server IIS 6.0(Internet Information services)

Web Browser IE or Mozilla

Database Server Microsoft SQL Server 2005

Database Connectivity ADO.NET

IDE(Integrated Development Environment) Microsoft Visual Studio 2008

Source Control Visual Source Safe Tool