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The Art of Setting Limits

Guidelines for clear limit setting

1. Make time to think about what limits are appropriate and necessary, taking into account
what is best for the job, the member and your own well-being.
2. Write out and/or rehearse what you want to say ahead of time.
3. Set limits calmly and firmly, without anger.
4. At the beginning of your interaction with a member express your limits in a direct and re-
spectful manner. Be clear about what you are committing to and what you are not com-
mitting to.
5. Explicitly ask the member if they have understood your limits and will agree to respect
them. Get a clear verbal commitment from the member.
6. Ask the member about their limits and extend them the same level of courtesy and respect
that you expect for your own limits. Discuss any conflicts between the member’s stated
limits and the requirements of your job.
7. Once limits have been set, stick with them. Never disregard your own limits except in
cases of emergency.
8. If limits need to be changed, discuss the changes and the reasons for them with the mem-
ber in the same calm, respectful and direct manner you used when setting the original lim-
its.
9. Keep your supervisor aware of the limits you and your members have agreed on and any
changes to those limits.
10. Work towards collaboration with the member: “You know a lot; we will work together as
a team.” “We will work on being sure you have good care.”
11. Stick to the agenda, “Let’s finish your care plan today.”
12. Think things through before answering: “I admire your determination” or “I appreciate
your research into this issue.”
13. If the limits you and the member have agreed upon have been disregarded, calmly and
honestly discuss with the member how and why this happened.
14. If the member made a mistake, set your limit again clearly and firmly.
15. If you made a mistake, apologize and make appropriate amends if necessary.
16. Document interactions and interventions.
17. Remember: Don’t take it personally. Deal with your feelings in team or with your supervi-
sor.
18. When a member requires clear limit setting, be sure to increase communication within
the team.
19. Compliment members when they respect limits and facilitate a healthy working relation-
ship.
20. Model a team approach, be a coach.

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