Communication MOOC Essay

Catalina Maria Echeverry

1. Observe how you communicate and evaluate your behavior based on a self-diagnostics
table.
2. After you’ve done the evaluation, make an analysis by answering the questions for
reflection.
3. After that analysis, choose at least one behavior that you think you can improve.
4. Identify at least 3 concrete actions that you can do to improve the behavior you chose.
5. Carefully check the rubric that your project will be evaluated by, making sure that you
include all the requisites.

Self-diagnosis table

Behavior Yes No

1. I seek adequate blocks of time to engage in peaceful dialogue to solve x

conflicts in a productive way.

2. I usually communicate clearly, directly, and respectfully with my bosses and/or x

directors.

3. I usually communicate clearly, directly, and respectfully with my co-workers. x

 4. I usually listen carefully and respectfully to understand my managers and/or x
directors.

5. I usually listen carefully and respectfully so I can understand my co-workers. x

6. At work meetings, I try to listen carefully, with understanding and respect for x
all involved.

7. I set aside periods of time to establish my goals and evaluate my x

performance.

8. I dedicate sufficient time to establish goals and evaluate my collaborators’ x

performance.

9. If I need to bring a matter to a colleague’s attention, I do so in a clear, direct, x

respectful way.

10. I give positive recognition to my colleagues' well done activities to motivate x

them to keep improving.

Total number of answers 8 2

Interpretation of self-diagnosis results:

 1. Fewer than 5 answers checked “yes,” indicate your communication is deficient, which can
generate conflicts among people, as well as frustration and lack of motivation.
2. 6 to 8 answers checked “yes” indicate you have good communication, but it could improve.
Remember that the work environment is characterized by peace and the assurance of
achieving results.
3. More than 8 answers checked “yes” indicate your communication as excellent. Thanks to
this, your coworkers and collaborators feel motivated and willing to keep improving
because the organization objectives are clear and feedback is given so they can improve
their performance.

Questions for reflection:

1. What positive behaviors could you identify in the way you communicate?
a. I am usually very open and receptive to feedback and am also willing to share
feedback in a respectful manner when I feel it is necessary.
2. What behaviors of yours do you feel need improving?
a. I feel I need to improve in organizing time to think about communication issues or
concerns. My time management and organizational skills are something I need to
improve on.
3. How do you think your way of communicating affects people and results?
a. I think my communication style is very direct but polite. Sometimes people may not
be ready to hear my honest opinion, but in most cases people appreciate my honesty
and take my feedback into consideration.
4. What factors do you think influence the way you communicate with others?
a. I think empathy and honesty. I try to see where a person is coming from before I
communicate with them so that I can meet them where they are at instead of where I
want them to be.
5. What conclusions can you make based on these observations that will allow you to
improve your communication as a leader, both in the work environment and in your
personal environment?
a. I need to better organize my time in order to have a better understanding of my
priorities and overall needs, but otherwise I believe I am an effective and empathetic
communicator.

Checklist to evaluate your project:

Criteria Yes, it No, it
complies doesn’t
comply

a. Includes a self-diagnosis table with the total number of responses x

and correct interpretation of the results.

b. Answers the 5 reflection questions. x

c. Identifies the behavior chosen to improve. x

d. Describes at least 3 actions to improve the chosen behavior. x

e. The actions described are concrete and can be evaluated within a x

specific period of time.