EGADE Business School MBM

Individuals practice 28/06/2021

Effective Communication for Today's Leader

Title: My interpersonal communication plan

1. Observe how you communicate and evaluate your behavior based on a

self-diagnostics table.

According to the self-diagnostic table I got a score of 8 and it means that I good
communication, but I can improve it. The work environment is characterized by
peace and the assurance of achieving results, so this are the areas where I need to
improve

• I set aside periods of time to establish my goals and evaluate my

performance.
• If I need to bring a matter to a colleague’s attention, I do so in a clear,
direct, respectful way.

2. After you’ve done the evaluation, make an analysis by answering the

questions for reflection.

a) What positive behaviors could you identify in the way you communicate?

I identified this as a very easily and effective communication skills because I usually
communicate clearly, directly, and respectfully with my bosses and/or directors and
to my co-workers because for me respect is a key point to maintain effective relations
among stable jobs.

b) What behaviors of yours do you feel need improving?

As I mentioned in the beginning I have to focus on 2 things which are scheduling

time to stablish goals and measure my performance, I don’t do it because somehow
i know at the moment I am doing my work if I am doing it correctly or not and I think
that if a take time to plan I would be wasting my time instead of taking actions to
EGADE Business School MBM
Individuals practice 28/06/2021
improve my behavior/work, but now I know it is important in order to haver a clearer
mind and to plan what are the communication skills I need to focus on to handle
things in a better way. The other one because I do not focus too much on my
colleagues and communication is key element in team projects.

b) How do you think your way of communicating affects people and results?

It has a high level of impact on people’s mood and feelings, I think if there is a
communication that is assertive is the most efficient technique for managers when
dealing with a lot of people, and for everyone at their personal lives is useful to make
yourself understood.

c) What factors do you think influence the way you communicate with others?

If I need to bring a matter to a colleague’s attention, I do so in a clear, direct,

respectful way and I give positive recognition to my colleagues well done activities
to motivate them to keep improving.

d) What conclusions can you make based on these observations that will allow
you to improve your communication as a leader, both in the work environment
and in your personal environment?

Now I know how relevant is to know the importance of taking emotions into account
to help you be assertive among other considerations, it is necessary for everyone to
make clear messages by considering the others perspective to find a way in the
middle to be sure that it is understood.

3. After that analysis, choose at least one behavior that you think you can
improve.

I need to schedule time to stablish goals and measure my performance, I don’t do it

because somehow i know at the moment I am doing my work if I am doing it correctly
or not and I think that if a take time to plan I would be wasting my time instead of
taking actions to improve my behavior/work, but now I know it is important in order
EGADE Business School MBM
Individuals practice 28/06/2021
to have a clearer mind and to plan what are the communication skills I need to focus
on to handle things in a better way. The other one because I do not focus too much
on my colleagues and communication is key element in team projects.

4. Identify at least 3 concrete actions that you can do to improve the

behavior you chose.

a) Settle a moment of my routine in work to analyze my decisions and try to give

time to find other considerations and solutions to find a different approach.
b) Implement some actions such as asking for feedback from my superiors and
colleagues to behave better.
c) Manifest those considerations in my future decisions even though it is hard I
have to try it and see if it works and change the way I used to work.