Scribd Logo
Upload

Welcome to Scribd!

  • HCC Diagram

    Uploaded by

    Papishto Manob
    3 views1 page

    Original Title

    Hcc Diagram

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views1 page

    HCC Diagram

    Uploaded by

    Papishto Manob

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    From HCCSP

    BTRC
    Hosted Call Center

    Router
    MUX

    UTP

    Copper Wire
    Switch
    UTP

    Abbreviations and Acronyms used :


    IVR Interactive Voice Response
    PABX Private Automated Branch Exchange
    ACD Automatic Call Distribution
    CLI Caller Line Identification
    CND Calling Number Display
    CSR-1 CSR-2 CSR-3 CSR-n
    CSR Customer Service Officer
    CTI Computer Telephony Integration
    IVR Interactive Voice Response
    ` ` ` ` PSTN Public Switched Telephone Network

    You might also like