1) How often do you visit vizag central?

a) Weekly b) Monthly c) Occasionally d) Any other

2) What prompted you to visit our store?

a) News papers

b) Print ad

c) TV

d) Friends

e) Others

3) What attracts you more to Visakhapatnam central from its competitors?

a) Price b) Range c) Promotional d) All the above

e) If any, please specify _______________

4) Do you think vizag central meets your expectation in terms of serviceability?

a) All the time b) Sometimes c) Very often

5) Rate the following criteria’s:

A) Customer service desk:

a) Good b) Average c) Poor d) No idea

B) Billing process:

a) Excellent b) Good c) Average d) Poor

C) Ambience of the store:

a) Excellent b) Good c) Average d) Poor

6) How attractive are the promotions in your views?

a) Very attractive b) Fairly attractive c) Neutral d) Not attractive

7) Please rate us on the following parameters

Particulars Excellent Good poor

Collection of brands

Service standards

Overall experience

8) Where do you usually shop in Visakhapatnam?

Store Please tick

CMR CENTRAL

CMR SHOPPING MALL

VIZAG CENTRAL

M&M
9) How satisfied are you with vizag
central?
OTHERS
Very satisfied Neutral
Very dissatisfied

1 2 3 4 5 6 7 8 9

10) Would you like to recommend central to others for shopping?

a) Yes b) No c) If ‘NO’ please specify the reason _______________________________

11) Are you satisfied with gift voucher redemption process?

a) Very satisfied b) Somewhat satisfied c) Neither satisfied nor dissatisfied

d) Somewhat dissatisfied e) Very dissatisfied

12) How much do you spend on shopping?

a) <500

b) 500-1500

c) 1500-3000

d) 3000-4500

e) >4500