Diana Aery

H (626) 791- 3954

C (626) 755-8523
da1121200@westpost.net

Work Experience
Sr. Material Damage Office Adjuster 2007
- 2010
21st Century / Farmers Insurance Company
* Review policy to ensure appropriate coverage is in force.
* Evaluate first and third party property damage estimates and photos on total l
oss vehicles.
* Run and Analyze market valuations to determine vehicle values.
* Negotiate property damage settlements in accordance with policy and state guid
elines.
* Secure release of vehicle and prompt resolution of salvage.
* Manage rental based on claim status.
* Identified "red flags" on theft losses for referral to Special Investigation U
nit.
* Provide exemplary customer service.
* Completed Collision Repair for Office Personnel (CROP) training.
Liability / Property Office Adjuster 200
1 - 2007
21st Century Insurance
* Responsible for confirming coverage, investigating, negotiating and resolving
first and third party claims to conclusion.
* Analyzed claims to determine extent of the company's liability.
* Secured insured, claimant and witness recorded statements.
* Maintain compliance with the Department of Insurance.
* Reviewed and evaluated medical and loss wage documentation.
* Work directly with attorneys, body shops, and other insurance companies in ord
er to settle claims.
* Assessed claims for subrogation rights and possible fraud indicators.
* Worked Low Impact cases to resolve injury claims based on collision severity.
Customer Relations Rep 1997
- 2001
21st Century Insurance
* Worked "in person" customer relations office for local claim office.
* Responsible for policy changes, payments, billing inquires.
* Took First Notice of Loss Reports
* Provided premium quotes for new business.
* Scheduled appointments for Drive In vehicle inspections.
Customer Service
1993 - 1997
21st Century Insurance
* Provide exceptional customer service by responding to all inbound customer cal
ls and written correspondences.
* Proactively identify and communicate policy transactions and impact to custome
r billing.
* Contacted external departments for additional information as necessary to reso
lve customer concerns.
* Comprehensive knowledge of insurance products, plans and programs.
Computer skills
Microsoft word, Excel, Outlook, Internet