Benefits of eSeva project -

 Benefited both the Goap as well as the citizens of the

twin city.

 Provided services quickly at a low cost.

 Helpful to monitor the government

departments.

 More interaction among the departments and their staff.

 Solved the problem of workload.

Cont….
 Provided one stop payment mechanism.

 Made life easier for citizens.

 Provided centralized bill payment system.

Reduced the dependency on private

agencies.
Problem faced by eSeva-
 Coordination between departments.

Data integrity, reliability and safety across the project


were inadequate.

 Lack of awareness.

 Lack of transparency.

 Inefficient and ineffective implementation.

 Disappointment of the citizens.

Cont…
Lack of efforts to extend eSeva in lower
level.

Lack of basic infrastructure, electricity and

telephone line in rural areas.

Complain for poor maintenance, seating

arrangements, and failure of air conditioning
systems.