Department of Transport

Management System case

study
Presented by : Dipesh Dhungana

E-Governance case study of Department of

Transport Management(DOTM)
Overview :
The Department of Transport Management has the following branches according to the existing
organizational structure. Administration, Planning, Monitoring and Evaluation Branch,Vehicle Monitoring,
Standardization and Driver Management etc.
In Nepal, all road vehicles with or without a motor(except bicycles) are tagged with a registration number.
License plates are commonly known as number plates. The license plate number is issued by the state-level
Transport Management office, a government agency under the Department of Transport Management(DOTM).
It has implemented various and latest technologies in Information and communication
technology(ICT), to improve the effectiveness and convenience of the government and the consumers. From
the past few years, it has been implementing ICT in its service which includes online billing systems, online
license forms, online notices and many more.
Objective of Department of Transport Management (DOTM) :
To develop the transport system so as to make it less expensive, safe, non-polluting, equipped with facilities,
competitive and self-dependent.•To make the transport sector efficient, transparent, service-oriented and
effective. The Department of Transport Management was established in 2041 BS. The main objective
of the department and its subordinate offices is to provide safe, reliable and accessible transport service for the
movement of people and movement of goods as per the policy provisions of the Vehicle and transport
Management Act, 2049, Vehicle and Transport Management Rules, 2054.
DTM has more than 10 regional offices all over Nepal and almost all of them apply ICT.

Previous System:
The previous system of DOTM was disorganised queues which can lead to customer frustration once in the
waiting line and in some instances can even completely put people off joining the queue. At busy times,
queues can often become longer than the queuing area and interrupt people who aren't ready to wait in line
yet, causing yet more annoyance.So, the customer had to sacrifice their time and money as well.
The previous system of DOTM and its regional office were very inefficient and distributed.All the branches
acted as an independent of each other. Queuing system of bill payment was implemented there, where
consumers had to queue in line to pay the bills of utilities or for any other licensed works. All of the office
works were done manually which includes pen-&-paper documentation.
Only the regional offices of the large cities were provided with a computer system where data were
stored locally -on their own independent computer system. There was no integrated workflow management
across the departments and regional offices. To obtain information or to report or to fill out an application form
a user had to visit their regional office that is inconvenient for many reasons. employees attendance and
employees database etc. were done manually and used to follow lots of paper works.

The New System:

At first ICT in DOTM was implemented in Kathmandu due to the availability of required
infrastructures and resources. And because of the successful result and developing, lately, all other regional
offices of DOTM are also implementing and adapting it.
In the new system the central database and web site allow data sharing and workflow integration
among all the departments. Thus the administration functions are a single integrated body showing only one
face to the public. Apart from the website, The DOTM is currently active in social media to facilitate the
consumers scattered around the region with notices regarding important messages,license’s examination
schedules, license distribution, examination results etc.
The best part of the new system is that they haven’t completely eliminated the previous existing
system, so that the one lacking
technical compatibility or taking time for adapting it, are still offered with the existing non-ICT
system.
The following are the four functions, all accessed from the homepage of the website:
1. E-inquiry:
Many informations like traffic law, driver’s license, organizational information, details info about
regional offices, tax rates and circulars, documents required from driver’s license, fixed and old fares, can be
achieved by visiting the official site. FAQ section of the page provides solutions to the queries raised by the
service recipients and other information about the transportation management of Nepal and the work and
working of the department and offices. Further inquiries can be done by sending them through the website or
directly to the departments and offices.
2. E-register :
Driving license , ride registration, regarding workshop registration forms can be filled out
online through the website.
3. E-reporting :
Any suggestions and complaints can be sent through the website.
4. E-administrations :
Other administrative information leading to tax, fare, citizen’s charter, details of revenue
collection, statistics etc is provided and updated actively.
Conclusion:

The case study of the Department of Transport Management shows how E governance brings better access to
information and excellence services for inhabitants also an instantaneous, simple, easy and happy experience
to G2C. It also brings simplicity, efficiency and accountability in government. In addition, it maintains
transparency and accountability in financial transactions as well as overall activities.

Nepal Electricity Authority

(NEA) and its Distribution
and Consumers services
(DCS) case study
Presented by : Dipesh Dhungana
E-Governance case study of Nepal Electricity
Authority (NEA) and its Distribution and
Consumers services (DCS)
Overview :
Nepal, a landlocked country on the northern rim of the South Asia, is bordered by China in the north and India
in the south, west and east. Physically stretching 880 km from east to west and 150-200 km from North to
South, the country occupies a land area of 1,47,181 sq. km with a population of about 26.5 million at the end
of 2011. Historically, Nepal’s power sector has been led by Nepal Electricity Authority (NEA). NEA is the
central organization established in 2042 B.S (1985 A.D.) as an undertaking of the Government of Nepal. It is
the national organization under the Ministry of Energy which is involved in the generation, transmission and
distribution of the electricity in the country and is responsible to make electricity available to all consumers
within Nepal through central grid operation.
Nepal Electricity Authority(NEA) (https://www.nea.org.np/), founded on August 16, 1985, is the
parent generator and distributor of electric power under the supervision of the government of Nepal. It has
implemented various and latest technologies in Information and communication technology(ICT), to improve
the effectiveness and convenience of the government and the consumers. From the past few years, It has been
implementing ICT in its service which includes online billing systems, online application forms, online notices
and many more.

Nepal Electricity Authority (NEA) :

In Nepal, the first hydropower plant was established at Pharping (500-KW) in 1911, during
Prime Minister Chandra Shamsher Rana's time to meet the energy requirements of the members of the ruling
class. Today, Nepal has an electric power of total installed capacity 1100 MW in Integrated Power System.
Electricity demand in Nepal has been on a rapid increase for many years. Currently, the peak load demand of
Nepal is about 1500 MW , (2020). The growth of consumers is also increasing rapidly with the increase in
different industries and use of electrical appliances.
Nepal Electricity Authority is the sole provider and regulator of electricity supply in Nepal. NEA owns
Hydroelectric Plants connected to the grid amounting to 480 Megawatts.NEA has a total 11 DCS(Distribution
and consumers service ) all over Nepal and almost all of them support ICT.
00

The Previous System:

The previous system of NEA was disorganised,queues which can lead to customer
frustration once in the waiting line and in some instances can even completely put people off joining the
queue. At busy times, queues can often become longer than the queuing area and interrupt people who aren't
ready to wait in line yet, causing yet more annoyance.So, the customer had to sacrifice their time and money as
well. People in rural areas have to go to NEA counters to pay the bills, for this, especially people in rural areas
had to spend Rs.200 transportation cost to pay just Rs.80 bill and also the worst case scenario would be if the
billing counter was closed due to some reasons so they have to return back without paying bill. There was
manual meter reading that resulted in delay in billing and sometimes consumers had
to pay a fine for their late payment.
There was pen-&-paper filing systems. There was no integrated workflow management across the
departments. To obtain a small sheet of information or to report or to fill out an application form a user had to
do many procedures according to NEA which was an inefficient,frustration,annoyance experience.

The new system

In the new system the central database and web site allow data sharing and workflow integration
among all the departments. Thus the administration functions are a single integrated body showing only one
face to the public. Apart from the website, NEA also launched a mobile app with integration of its features like
news/updates, meter reading, bill payment, complaints,recruitment, and no light/DCS contact information.
The first ICT in NES were implemented in Kathmandu because of the successful result, lately, all other
DCS are also implementing and adapting it. The administration of the NEA formed a strategic partnership with
different online payment platforms that includes esewa,khalti,paybills,ipay and some local banks.
The best part of the new system is that they haven’t completely eliminated the previous existing system, so that
the one lacking technical compatibility or taking time for adapting it, are still offered with the existing non-
ICT system. Token system is implemented to manage the queue which helps to save the time of the consumers
as well as eliminate the practice of standing in queue.
The following are the four functions, all accessed from the website homepage of the website or mobile
app:
1. E-application:
This is a web based software that provides basic to crucial information, documents and forms and
different services of the NEA along with procedures. Using can register on NEA’s web app or mobile app by
filling provided fields - user name , father’s name, grand father’s name, mobile number and password. After
login with the user email and password the users can fill up the files directly on the web or download the
forms, fill them up on the computer, and upload them into the web.Tenders’ information, notifications and the
information about the
award of contract are also available in web site , web app and mobile app.

2. Online meter reading system:

NEA’s online meter reading system is an effort to accurately determine the electricity consumption of
a household, without the need for an NEA official’s presence. This service is installed in only a handful of
households in Kathmandu valley and is in its testing phase.

3. E-payment:
There are different ways to pay the electricity bills online. There are various firms that hold online
payment licenses. The six firms who have already got the license for online bill payment of electricity are:
eSewa, Prabhu Bank, Mahalaxmi Development bank, CFS Remit, City Express. The online bill payment
services are free of charge.
4. E-information:
NES’s Web site and web app is provided with lots of information regarding NES services, notices,
procedure for billing system, press releases, annual report and other administrative information about DCS
and their contact information.
Conclusion:
The case study of Nepal Electricity Association shows how E governance brings better access to
information and excellence services for inhabitants also an instantaneous, simple, easy and happy experience
to G2C and C2G sector. It also brings simplicity, efficiency and accountability in government. In addition, it
maintains transparency and accountability in financial transactions as well as overall activities.