Process for Managing CI Assessment Project

Step 1
DEFINE opportunities

Step 2
MEASURE customer needs Identify customer needs Prioritize those needs Establish which design requirements will have most impact on customer needs

Step 3
EXPLORE design concepts Generate many potential designs that will meet customer needs Narrow down the list to the agreed-upon best design concept

Step 4
DEVELOP detailed design Create the final design Develop plan for implementation of final design (including any necessary complimentary processes or training plans)

Step 5
IMPLEMENT detailed design Conduct a pilot implementation Verify that design performs necessary functions and meets customer needs Execute fullscale implementation

Clearly define problem Create charter Establish budget Develop project timeline Frame the problem with as much detail as possible