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Contracts Issued to Loan Disbursed (ECS) Process Flow

Commencement of ECS Process


Signed documents received from customer/s. Review contract re: Signatures, Log receipt of documents to SSR (Espreon), Book examination (Espreon), Send original signed documents to Espreon to perform their examination. Phone call received from solicitor to book settlement. Settlement booked by ECS team. Cheque Split details received from solicitor/ OFI. Details recorded with Espreon. Espreon will advise when settlement has been effected

Limit recorded .

Pro-active Outbound phone call with solicitor for purchase deals.

Deal is diarised to this queue awaiting disbursal. Espreon contacts BankWest to advise their examination has been completed, ECS Team send ready to book fax to solicitor (for purchases only)

End of ECS Process


Espreon undertake pro-active outbound phone call to Other Financial Institution (OFI). Settlement booked by Espreon.

Case pended if any documentation received in return Contracts process is deficient in quality/quantity. Loan originator contacted.

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