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  • Job Description CSR

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    Jillian Alzola Ardivilla
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    This job posting is seeking a customer service representative with 1-2 years of experience. The ideal candidate will have strong computer skills, communication skills, and the ability to multi-task and enter information into multiple screens while assisting customers. Key responsibilities include resolving customer issues over the phone regarding billing, sales, or products, responding to customer correspondence, accurately entering order information, promoting additional services, and using training materials to quickly resolve customer issues.

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    Job Description Csr

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    This job posting is seeking a customer service representative with 1-2 years of experience. The ideal candidate will have strong computer skills, communication skills, and the ability to multi-task and enter information into multiple screens while assisting customers. Key responsibilities include resolving customer issues over the phone regarding billing, sales, or products, responding to customer correspondence, accurately entering order information, promoting additional services, and using training materials to quickly resolve customer issues.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Job Description CSR

    Uploaded by

    Jillian Alzola Ardivilla
    This job posting is seeking a customer service representative with 1-2 years of experience. The ideal candidate will have strong computer skills, communication skills, and the ability to multi-task and enter information into multiple screens while assisting customers. Key responsibilities include resolving customer issues over the phone regarding billing, sales, or products, responding to customer correspondence, accurately entering order information, promoting additional services, and using training materials to quickly resolve customer issues.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    CUSTOMER SERVICE REPRESENTATIVE

    Job Qualifications:

    Required Skills: Keyboard and PC knowledge required 1-2 years Customer Service experience preferred

    Knowledge, Skills and Abilities: Education: High school diploma or equivalent Advanced degrees or certification preferred Must have ability to work with patience and courtesy in customer relations Must have ability to communicate effectively, both verbally and in writing Ability to think quickly and logically to ensure expedient response to customer inquiries Must have strong organization skills Enter information into multiple screens while listening to information from customers Must complete applicable training

    Essential Functions of Position: Resolve customer issues over the telephone, including billing inquiries, sales opportunities and video product troubleshooting. Respond to customer correspondence in appropriate manner. Accurately enter order information, including updating of customer accounts, telephone and contact numbers. Promote sales by explaining available services. Use provided training materials and job tools to quickly and accurately resolve customer issues. Other functions that may be assigned.

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