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  • Daniel Alvarez Marin CV

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    Daniel Alvarez Marin is a customer service analyst seeking new opportunities with experience in customer service roles at IBM in Germany from 2019 to 2021 where he handled translations, product recommendations, troubleshooting and reporting, and at a yoga resort in Costa Rica from 2021 to 2023 where he greeted guests, handled complaints, scheduled meetings, and refilled supplies. He has a business administration degree and is fluent in English and Spanish.

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    Daniel Alvarez Marin is a customer service analyst seeking new opportunities with experience in customer service roles at IBM in Germany from 2019 to 2021 where he handled translations, product recommendations, troubleshooting and reporting, and at a yoga resort in Costa Rica from 2021 to 2023 where he greeted guests, handled complaints, scheduled meetings, and refilled supplies. He has a business administration degree and is fluent in English and Spanish.

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    © All Rights Reserved
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    4 views1 page

    Daniel Alvarez Marin CV

    Uploaded by

    danibalv8
    Daniel Alvarez Marin is a customer service analyst seeking new opportunities with experience in customer service roles at IBM in Germany from 2019 to 2021 where he handled translations, product recommendations, troubleshooting and reporting, and at a yoga resort in Costa Rica from 2021 to 2023 where he greeted guests, handled complaints, scheduled meetings, and refilled supplies. He has a business administration degree and is fluent in English and Spanish.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Daniel Alvarez Marin

    Customer service analyst

    Email: danibalv8@gmail.com Phone: +506 86963759

    Experience
    Customer service specialist – IBM (Germany - Jan 2019 - Feb 2021)
    • English Spanish translations
    • Letting customers know about additional products or services
    • Escalating queries and concerns to different tiers
    • Troubleshooting common issues with a product or service
    • Execute follow-ups with stakeholders & suppliers.
    • Meeting Different KPIs as SLA, PSL, quality
    • Run reports as requested
    • Analyze issues generated by the system
    • Educate internal customers on system behaviors and usages.

    Front desk – Customer service – Bodhi tree yoga resort Mar 2021 – Jan 2023

    • Answers phone calls courteously.


    • Guides guests and issues guest badges.
    • Handles client complaints.
    • Files documents.
    • Maintains schedules.
    • Plans business travel.
    • Refills office supplies.
    • Receives deliveries.

    Education
    • Business administration (UTN) coursing

    Industry Experience
    • Technology •Tourism

    Languages
    • English (advanced) • Spanish (native)

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