CURRICULUM VITAE

Academic Qualification:
• Protestant University of Congo (UPC), Bachelor in Economy

Work Experience
1. Data entry clerk (Sprinklr)
• Collect, sort, prepare and scan employee documents; label and enter documents into
the computer system.
• Complete all assigned data entry requests and tasks within timeframes while
maintaining a high-level of quality.
• Collecting Data from various software
• Managed multiple weekly reports to ensure all data was accurate and complete for all
teams, including biometrics issues and “not in system” lists.
• Ensure all data is updating timely.
• Daily and weekly data checks and uploads
• Performed data entry for all invoices, mailings, and Pos. Increased speed of all data
entry tasks by 25% over previous data entry clerk.

2. Customer service representative for Vodacom Ltd.

• Proven experience providing customer support in busy call center environments for
telecommunication industry.
• An unwavering commitment to customer service, with the ability to build productive
relationships, resolve complex issues and win customer loyalty.
• Handle customer inquiries, complaints, billing questions and service request. Calm angry
callers, repair trust, locate resources for problem resolution and design best-option
solutions.
• Resolved an average of 250 inquiries in any given week and consistently met performance
benchmarks in all areas (speed, accuracy and volume)
• Promptly responded to customer inquiries about pricing and other information about the
products, and guaranteed that all inquiries were properly handled until completion.

• Provide real-time support and give clients helpful links to assist them with their issues.

• Assist customers by diagnosing problems and providing resolutions for technical and service
issues.
Skill
 • Ability to prioritize and balance multiple tasks.
• Ability to work collaboratively and make a significant contribution to the team
• Critical thinking, Problem-solving skills, Attention to detail, Data entry skill, Excellent
Typing and Transcription skills, Creative, Translation skill, Communication skills.
• Strong understanding of Microsoft Excel or similar software,
• Knowledge of word processors, like Microsoft word
• Ability to research and collect data.

Personal information
• Name: Joss Lubangi
• Gender: Male
• Material Status: single
• Language Known: English and French
• Contact
Mobile Number: +1(253)6006209
E-Mail: josslufungula@gmail.com