Adelaziz abdelghany
Account Relationship Manager
P R O FILE
4 years experienced Account relation
manager highly skilled in customer relation
and accounting budget preparation and team
management with proven track record in
achieving top and bottom-line and highly
skilled in customer care and support service
2 years planning manager driving company
business and plans and have experience how
to build business
5 years customer service highly skilled in
customer support and Team management and
Problem Solving with very high
Communication skills
E D U CATION
New Cairo academy
Management information system
H O W TO REACH M E
PHONE: +201007905654
EMAIL: Fares4389@gmail.com
Cairo , Egypt
L A N GUAGES
English: Fluent
Arabic: Native Speaker
W O R K EXPERIE N C E
Account Manager
Fox capital | Oct 2018 to present 
Assist in opening a new branch in Hurghada and hire a HR
and lawyer team with help of opening new beach in Egypt
Put plan with German managers to enter new market
Search for office for the company and help to buy
everything
Responsible for driving company business
responsible about foreigner investors account
leads sales and client-relationship management
tracks new markets and emerging trends, recommends
new products and services, proposes and develops new
strategic partnerships, writes proposals and plans, and
guides long-term objectives to meet business needs and
requirements
Customer service manager
Hungersatation | Oct. 2017 to Oct 2018
Receiving and handling all kinds of angry customers
incoming calls
Providing customer with requested information about all
Manage customer service team
 W O R K EXPERIE N C E

Planning Manager
S K I L LS Wra2a Aug 2016 - 1 Oct 2017

Customer Service • Coordinate production workflow for one or multiple

Team Leadership products
Team Management • Plan and prioritize operations to ensure maximum
Communication performance and minimum delay
Leadership • Determine manpower, equipment and raw materials needed
Sales to cover production demand
Overseeing planning development • Assign workers and other staff to production operations
plans and applications. • Schedule shift according to production needs
Training • Monitor jobs to ensure they will finish on time and within
Managing planning compliance budget
Customer Relationship Management • Address issues when they arise aiming for minimum
Business Planning disruption
Business Strategy • Obtain output information (number of finished products,
Business Process percentage of defectives etc.)
Business Development • Prepare and submit status and performance reports
Problem Solving • Keep paperwork organized

Document controller
RSTN ( Metlife )1 Oct 2014 - 1 Oct 2016

• Manage and maintain all controlled company documents

C O M PUTER SKI L L S • Update and control procedure documents and forms
• Create and manage document hierarchy and process
Outlook
systems
microsoft office
Word - Excel - PowerPoint - Outlook • Collaborate and communicate with managers and project
Internet research leaders
python
social media platform Marketing Customer Service
Network
Vodafone 1 Jul 2015 - 1 Dec 2014
windows and IOS

• Receiving and handling all kinds of customers incoming

calls.
• Providing customer with requested information about all
• kinds of subscriptions

Technical Support
Access telecom 1 Sep 2007 - 1 Oct 2010

• Receiving and handling all kinds of customers incoming

calls.
• Providing customer with requested information about all
• kinds of subscriptions. • Providing technical support for
subscribers.
• Receiving and handling customer payments.
• Promoting and handling all kinds of promotions.
• Supporting dealers by solving all problems and cases with
• installing new customer ADSL at houses
• configure ADSL routers • Solve all problems of ADSL