Managerial Communication

Chapter- 1 Effective Communications In Business

Prepared by 1. 2. 3. 4. Goswami Ravi Barvaleeya Mahesh Chaudhari Bharat Naik Kalpesh

Topics To Be Covered In This Chapter

Importance And Benefits Of Effective Communication

Components Of Communication

Concepts And Problems Of Communication

Importance And Benefits Of Effective Communication

1) Ancient Heritage For Communication Principles
2) Lifeblood Of Every Organization - Internal Communication 3) External Communication

4) Overall Communication Cost - Survey of written tasks of four professional areas

Managers Technical Workers 40.7% Clerical Staff 29.1% Social Service Workers 51.6%

49.4%

5) Benefit Of Effective Communication in your career

- A valuable job requirement - An Essential for promotion

6) Challenge Of Communication In The Global Market - Developing the right attitude

- Preparing Adequately - Becoming Flexible

Components Of Communication
1) Context

2) Sender Encoder
3) Message

4) Medium - Inside your Organization - Outside your Organization 5) Receiver-decoder

6) Feedback

COMPONENTS
Context Stimuli Sender-Encoder Perception idea encoding symbol decision sending mechanisms Message

Receiver-Encoder Receptor mechanisms perception decoding idea interpretation

Medium Verbal, Nonverbal

Verbal, Nonverbal

Feedback

Concepts And Problems Of Communication

1) Conventions Of Meaning - Miscommunicated Instructions - Reactions to Denotations, Connotations, and Euphemisms.

2) Perception Of Reality
- Abstracting - Inferring - Necessary, Desirable Inferences - Risks of Inferences

3) Values, Attitudes, and Opinions

- Favorable or unfavorable Information - Inadequate or Incorrect Information - Closed Minds - Senders Credibility - Other Circumstances Affecting Attitudes, Opinions, Responses.

Conclusion
As effective communications in business are really important in external communication and internal communication. To make the communication effective and without problem, message should be passed through every components of communication opportunity.

Future Avenues
-This study will help to we all to communicate effectively at business organization. - This study will be useful to the people who are less effective in communication skills.

Thank you