Operation Management

(Philtown Hotel)

Scope and Limitations:

We focused only on the services part of the hotel and that

includes the amenities, sanitary control, building maintenance, equipments
and facilities. We did not include the operation under restaurant.

Activities:

 Overseeing of customers and housekeeping

 Maintaining customer services
 Maintain equipments and facilities
 Building maintenance

Services:

 Room accommodation
 Food catering
 Laundry
 Massage

Product/Supplier:

 RF Marketing based in Manila (Bath and Soap)

 Sanitary Care (Tissues)
 Mandaue Foam (Bed sheets and Foams)

Staff Management:

 Manager
 Supervisor
 Marketing
 Desk Clerks
 Operators
 Housekeeping in charge
 Utilities and building Maintenance
 Accounting Personnel

Mission and Vision

To be a leading company focused on the creation of self-contained,

sustainable communities complete with facilities and services to ensure a
well-balanced living environment.