ACTIVITY-01

Industrial Management And Professional

Engineering Practice
Sinchana A R -4MC21EE067
Sonika TM -4MC21EE068
Tara B R - 4MC21EE08
Tejaswini S -4MC21EE084
Vaishnavi Naidu S-4MC21EE088
Vidya - 4MC21EE093
 INTRODUCTION
Raama hotel typically offer a balance between affordability and comfort, providing guests with essential amenities and
services. While not as luxurious as higher-rated hotels, they often feature comfortable rooms, basic dining options, and
amenities such as Wi-Fi, fitness centers, and sometimes swimming pools. These hotels cater to travelers seeking
reasonable rates without sacrificing too much on quality and convenience.

Managing a this hotel involves overseeing various aspects of operations to ensure guests have a comfortable and
satisfying stay. This includes managing staff, maintaining facilities, implementing guest services, optimizing revenue, and
adhering to quality standards. Effective communication, attention to detail, and a focus on customer satisfaction are key
elements of successful management in this setting.
• Room facilities: This hotel usually offers comfortable and adequately equipped rooms
with amenities such as a private bathroom, television, telephone and air
conditioning/heating. The rooms may not be as spacious or luxurious as higher-rated
hotels, but they provide a cosy and functional space for guests.
• Dining facilities :This hotel has on-site dining options, including restaurants serving a
range of cuisines. Guests can typically expect decent quality and variety for breakfast,
lunch, and dinner.
• Services and facilities: This hotel commonly provides basic services and facilities to
ensure a comfortable stay for guests. This may include 24-hour reception, room service,
housekeeping and laundry service.
 Article on Manager
Title: A Remarkable Journey: From Management Diploma to Multilingual Culinary Expert

Mr.Rajesh, the General Manager of RAAMA Hotel, Hassan, whose journey from humble beginnings to esteemed
leadership exemplifies resilience and dedication.

1. Early Career: Mr Rajesh is from Kerala, After completing his 10th grade, he pursued a diploma at the
prestigious Indian Institute of Management, Gujarat in 1993 paying 3.5 lahks to the institute.

2. Entry into Hospitality: Following his diploma, embarked on practical training within the motel and floatel
industry. His commitment and aptitude quickly propelled him into the role of Food and Beverage Manager at a
prominent establishment.

3. Facing Adversity:. During a train journey in Mumbai, he encountered a life-threatening accident that resulted
in a severe leg injury, leaving his limb hanging precariously.
 The journey to the hospital was fraught with further peril as another accident
occurred in the ambulance, exacerbating his already dire situation.

4. Linguistic and Culinary Expertise: One of the most impressive attributes is his
proficiency in 10 languages. He currently receives 1.4lakh as his salary.

Additionally, his passion for culinary arts shines

through as he boasts the ability to prepare authentic dishes from nine different

tarzz
countries, showcasing his multicultural culinary expertise.
Plans And Goals
• Customer Satisfaction: Ensuring high levels of customer satisfaction is typically a
top goal for hotels. This involves providing excellent service, comfortable
accommodations, and meeting or exceeding guest expectations.
• Financial Performance: Like any business, hotels aim for financial success. This
includes generating revenue, managing costs effectively, and maximizing profits.
Hotels may set specific financial targets and monitor key performance indicators
(KPIs) regularly.
• Occupancy Rates: Achieving and maintaining high occupancy rates is crucial for
profitability. Hotels often develop strategies to attract guests, such as marketing
campaigns, loyalty programs, and partnerships.
 • Employee Satisfaction and Training: Happy and well-trained staff contribute to a positive
guest experience. Hotels may focus on employee training programs, fostering a positive
work culture, and providing career development opportunities to retain talent.
• Quality of Services and Facilities: Maintaining and improving the quality of services and
facilities is essential. This could involve regular maintenance, renovations, and upgrades to
keep the hotel competitive and appealing to guests.
• Environmental Sustainability: Many hotels are adopting sustainable practices to reduce their
environmental impact. Goals related to energy efficiency, waste reduction, and eco-friendly
initiatives are becoming increasingly important for both guests and the overall reputation of
the hotel.
 Managerial Functions
Managerial functions involve,
• Planning
• Organizing
• Coordinating
• Leading
• Controlling
 • Planning: The hotel manager sets goals, like achieving high guest satisfaction. For
instance, they might plan a marketing strategy to attract more customers by offering
promotions or improving services based on customer feedback.

• Organizing: This involves arranging resources efficiently. In a hotel, this could mean
organizing staff schedules, allocating rooms effectively, and ensuring that all
departments work together seamlessly.

• Coordinating: Managers coordinate various activities within the hotel to maintain a

cohesive operation. For example, coordinating between the front desk and
housekeeping to ensure timely room turnovers and a smooth check-in experience for
guests.
 • Leading: Effective leadership is crucial. A hotel manager needs to motivate and
guide staff to deliver excellent service. This could involve leading by example,
fostering a positive work environment, and addressing any concerns or issues among
the team.

• Controlling: Managers monitor performance to ensure it aligns with the established

standards. This might involve reviewing financial reports, checking guest
satisfaction scores, and taking corrective actions if there are deviations from the set
benchmarks.
 Centralization:

In a centrally managed 3-star hotel, key decisions are made at a higher level,
usually by top management or a centralized authority.
All major policies, pricing strategies, and operational procedures are set at the
corporate level and applied uniformly across all hotel branches.
Example: The head office determines room rates, marketing campaigns, and
standard operating procedures for housekeeping, ensuring consistency across all
locations.
• Centralization is seen in the management of Raama, it refers to the concentration of decision-making and
operational control at the corporate or central level rather than delegating significant authority to individual
hotel managers. Here are some examples:

• Reservation System: Centralization involves managing the reservation system from a central office or
headquarters. For instance, all bookings, cancellations, and modifications are handled through a centralized
system rather than each hotel managing its own.

• Purchasing and Procurement: Centralization in purchasing means that the procurement of supplies,
equipment, and amenities is coordinated centrally. This allows for bulk purchasing, negotiation of better
deals, and consistent quality across all hotels in the chain.

• Standard Operating Procedures (SOPs): Centralized SOPs dictate how various tasks are performed across
all hotels under the brand. This ensures consistency in service delivery and guest experience. For example,
housekeeping standards, check-in/check-out procedures, and customer service protocols are all centrally
defined and implemented.
 Green manegement
What is Green Manegement?

Green management is a type of environmentally conscious business management that concentrates on

the voluntary prevention or continuing decrease of pollution, waste, and emissions

Importance of Green Manegement in Hotels :

• Green practices are becoming more important for hotels, as they can help reduce environmental
impact, save costs, and attract eco-conscious customers.
• However, implementing green practices also poses some challenges, such as investing in new
technologies, complying with standards, and communicating the benefits to guests.
• In this article, you will learn about the benefits and challenges of implementing green practices in
hotels, and some tips to overcome them.
 What are the Challenges ?
• Implementing green practices can be difficult for hotels, as they may face high initial costs of
upgrading or replacing equipment and facilities.
• But Raama hotel Manegement has implemented green practice with every equipmemt and
facilities needed.
• Lack of awareness or knowledge of green practices and technologies, as well as resistance or
skepticism from staff, guests, or suppliers are seen in hotels. So , Raama hotel maneger has
taken the decision to give awareness about green Manegement to the employees,staffs, guest etc
.
• Moreover, conflicting or complex regulations and standards can make it difficult to measure
and report the environmental performance and impact.
• Lastly, there is a risk of greenwashing or misleading claims.
• To successfully implement green practices, Raama hotel took a strategic and holistic approach.
• This includes conducting an environmental audit and setting realistic goals, obtaining external
guidance, green certification, and educating staff, guests, and suppliers on green hospitality.
• Additionally, they promoted the green initiatives through various channels and seek feedback
from stakeholders and customers.
THANK YOU