HOTEL ORGANIZATION

Functions of a Hotel
• Lodging accommodations
• Revenue centers
• Cost centers
• Serve and enrich society
• Profit for the owners
Organizational Structure
• The Flat Organization - large number of employees
reporting to one supervisor (with wide span of
control)
• The Tall Organization - a small number of employees
report to a supervisor, necessitating a larger number
of supervisors (with narrow span of control)
Revenue Center versus Support Center

Revenue Centers Support Centers

Profit generator Support and help providers
Front office Housekeeping
F&B Outlets Accounting
Room service Engineering
Retail stores Sales & Marketing
Human Resources
Security
Front of the House versus Back of the
House

Front of the House Back of the House

With guest contact and Minimal guest contact and
interaction interaction
Front Office Kitchen
Restaurants Housekeeping
Uniformed Services Accounting
Executive Committee (EXECOM)
• General Manager
• Director of Human Resources
• Director of Food and Beverage
• Director of Rooms Division
• Director of Sales and Marketing
• Director of Engineering
• Director of Accounting
Executive Committee Chart
Qualities of Successful Hospitality
Leaders
• Leadership
• Attention to detail
• Follow-through
• People skills
• Patience
• Ability to delegate effectively
Rooms Division

• Front office
• Housekeeping
Room Division Organizational
Chart
Functional Departments
Rooms Division – The main task is to manage the sale
and maintenance of rooms in a hotel. It is segmented
into two departments:
• Front Office Department – This is the "nerve center" in
the entire hotel operations. All the transaction passes through
within this department. It acts as the public face of the hotel,
the first and last point of contact for the guest.
• Housekeeping Department – Their task is to clean and
prepare guest rooms, and maintain the cleanliness of hotel
common/public areas.
Functional Departments
Food and Beverage Division – Prepares and sells food and beverage to the
guests. Comprised of 2 main areas: (1) Production/Kitchen, (2)
Service/Dining Areas.
Sales and Marketing Division – Handles reservations, room sales and
banquet sales.
Finance/Accounting Division – Prepares payroll of employees, financial
statements, accounts receivables and payables of the hotel, and other
accounting transactions.
Human Resources Division – Handles recruitment, selection, hiring and
retention of employees.
Engineering Division – Maintains, repairs, and improves physical structures of
the hotel.
Security Division – Their main task is to keep the guests and the hotel
properties safe and secured.
End of Lesson