A Summer Training Project Report On DATA COLLECTION IN BAJAJ CAPITAL AT

Submitted to: Rajasthan Technical University, Kota In partial fulfillment for the award of degree of Master of Business Administration

Under the Supervision of: Mr. Harish Bagolia Operation Dept.

Submitted by: AMIT TIWARI MBA Sem.III 2010-12

Management and commerce Institute of Global Synergy ,Ajmer (Approved by AICTE, affiliated to RTU Kota)

PREFACE Project study is done to provide first hand practical knowledge of business environment. The project helps us to get acquainted with the horizon of the corporate activities like how the company is organized, What it produces, How the products are manufactured, How the employees are recruited &selected. How is the performance of an employee is measured after provide them the tanning session other HR activities in an organization, How the department of Human Resource is organized and managed. Employee is the lifeblood of business. The management is the studies about procuring and judicious use of financial resource with a view of maximizing the profit and wealth of the company, shareholders and employee satisfaction. Employees are the key concept in today's industry. A professional scientific approach to this era with more competitive advantage through the employees and their efficient work can really trigger off the organization to reach the peak level in the industry. I got the opportunity to do Project in DATA COLLECTION IN BAJAJ CAPITAL in the field of Field Dept. from Bajaj Capital ltd.. I am grateful to all those who have helped me directly and indirectly in preparing this project report. I am firmly believed that there is always scope for improvement and according me shall look forward to receive suggestions for which enriching the quality of my research work. So, for the readers, I would quote Charles handy who stated that, I am more and more sure that those who are in love with learning are in love with life. For them change is never a problem, never a threat, just another existing opportunity. The objective of our M.B.A. is to earn much practical knowledge of industrial life, not merely from theoretical study.

ACKNOWLEDGEMENT Quality is not a result of accident. It demands hard work, commitment and dedication. To create a work of quality a person needs inspiration & motivation from various sources. I express my sincere thanks to my project guide Mr. Manish Kumar (Branch Manager) for guiding me right from the inception till the successful completion of the project. I sincerely acknowledge him for extending their valuable guidance, support for literature, critical reviews of project and the report and above all the moral support he/she/they had provided to me with all stages of this project. I am privileged to express my sincere and deep sense of gratitude to (sir name) of the college for his due attention and encouragement during the study period and also for providing me the necessary facilities during the course of research. I would also like to thank, other faculty for their help and cooperation throughout the project.

I feel in short of words to express my gratitude to my family members for their utmost co-operation, sacrifice, encouragement and motivation during the course of this work.

(AMIT TIWARI)

DECLARATION

I hereby declare that the Dissertation REPORT titled Report On DATA COLLECTION IN BAJAJ CAPITAL submitted in partial fulfillment of the requirements for the Master of Business Administration Degree of Rajasthan Technical University is an original and bona fide work. I also declare that this report has not been submitted to any other University or Institute for award of any Degree or Diploma.

DATE:

PLACE: AJMER AMIT TIWARI

What Is a Brokering House:

A broking house can be define with several definitions, some these are : An individual or firm which acts as an intermediary between a buyer and seller, usually charging a commission. For securities and most other products, a license is required.

One who transacts business for another; an agent. An agent employed to effect bargains and contracts, as a middleman or negotiator, between other persons, for a compensation commonly called brokerage. He takes

no possession, as broker, of the subject matter of the negotiation. He generally contracts in the names of those who employ him, and not in his own. A dealer in money, notes, bills of exchange, etc. A dealer in secondhand goods. A pimp or procurer

Further we can define Broking house in detail as : Broking House act as intermediaries between buyers and sellers of a business. They may represent either party in the transaction, but do not take possession of goods or property, or deal on their own account. Broking house differ from dealers in that the latter transact on their own account and may have a vested interest in the transaction. Brokers fill the important marketing function of bringing buyers and sellers together and helping them negotiate mutually beneficial agreements. In addition, they facilitate transactions by providing expertise and advice. Indeed, brokers supply numerous benefits to both buyers and sellers. For example, sellers benefit because they do not have to spend time and money searching for buyers. Qualified brokers have access to people who are in the market to purchase a company, or they know how to find legitimate prospects much more quickly than typical business owners. The broker may also be able to help the seller place an accurate value on his enterprise, devise a strategy to transfer ownership over time, and overcome legal hurdles related to taxes. The buyer also benefits from the broker's access to business-buying and -selling channels. A buyer who goes to a broker may be able to find a business that suits his abilities, wants, and financial constraints much more quickly than he would working independently. The broker can help him determine what he can afford and, importantly, can help arrange financing from a lender or the company owner to purchase the business. He may even go to bat for the buyer at a bank or other lending institution, or walk the buyer through the details of the financing process. Finally, it is the broker's duty to ensure that the interests of the buyer (and the seller) are protected by any contracts or agreements relating to the sale.

For their services, brokers typically receive in compensation a percentage of the total value of the transaction. The fee may be paid by the buyer, seller, or both parties, depending on the nature of the transaction, but usually the expense falls on the seller. Commissions vary widely, usually depending on the size of the transaction and the amount of service provided by the broker. For a very small business, one with less than $500,000 in annual receipts, the commission may be as high as 10-15 percent. For multimillion-dollar transactions, the commission may be as little as 1 percent. For small business transactions, some brokers also require an up-front retainer of $5,000 or more.

There are many types of Broking house:

Mortgage broker Realestate broker Real estate broker Customs broker List broker Broker dealer Power broker Object request broker Discount broker Money broker

About Bajaj Capital

The Bajaj Capital Group is one of Indias premier Investment Advisory and Financial Planning companies. Bajaj Capital is also SEBI-approved Category Merchant Bankers. Bajaj Capital offer personalized Investment Advisory and Financial Planning services to individual investors, corporate houses, institutional investors, Non-Resident Indians (NRIs) and High Net worth Clients, among others. As one of Indias largest distributors of financial products, Bajaj Capital offer a wide range of investment products such as mutual funds, life and general insurance, bonds, post office schemes, etc. offered by reputed public and private and government organizations. Company Profile Bajaj Capital is one of Indias leading Financial Services companies offering Free Advice on Investments, Insurance, Tax Saving, Retirement Planning, Financial Planning, Childrens Future Planning and other services. Bajaj Capital also have a wide range of products and services for Corporate, High Net worth Individuals, and NRIs all under one roof. Bajaj Capital believes in dreaming big. Dreams inspire us to excel. They ignite hope and kindle in it the passion to stretch our limits. Bajaj Capital also believe that nothing can or should stop it from realizing their dreams and financial constraints should be the last thing to stop anyone. Four decades of excellence For over four decades, Bajaj Capital have been helping people realize their aspirations by helping them make their Bajaj Capital health grow, and plan their financial lives. Today, Bajaj Capital are a one of the largest financial planning and investment advisory companies in India, with a strong presence all over the country. Bajaj Capital take pride in serving our customers both individual and institutional and are known for our strong professionalism and work ethics.

Wide range of services

Bajaj Capital offer a comprehensive range of services including financial planning and investment advice, and the entire gamut of financial instruments and investment products of almost all major companies, both public and private. In addition, Bajaj Capital also provides investment assistance by helping you complete all the formalities, and help Investment you keep Centers regular track located of all your investments. over the country. These services and products are delivered through our network of 134 Bajaj Capital

Bajaj Capital are also a SEBI-approved Category I Merchant Banker. Bajaj Capital raise resources for over 1,000 top institutions and corporate houses every year, and offer specialized services to Non-Resident Indian (NRIs) and High Net worth Clients.

What we can expect from Bajaj Capital Sound, research-based advice Unbiased, independent and need-based advice Prompt, courteous service Honest, ethical dealings Accessibility

Bajaj Capital has contributed to the growth of the Indian Capital Market at every step. In 1965, Bajaj Capital was the first to innovate the Companies Fixed Deposit. Today, Bajaj Capital is playing an active role in the growth of the Indian Mutual deepen Here is a India's brief gist of Fund insurance our journey market. through the years. industry. Bajaj Capital is also working closely with private insurance companies to

1964
Bajaj Capital sets up its first Investment Centre in New Delhi to guide individual year. investors on where, when and how to invest. India's first Mutual Fund, Unit Trust of India (UTI) is incorporated in the same

1965
Bajaj Capital is incorporated as a Company. In the same year, the company introduces an innovative financial instrument the Company Fixed Deposit. EIL Ltd. (Oberoi Hotels, then known as Associated Hotels of India Ltd.) becomes the first company to raise resources through Company Fixed Deposits.

1966 Bajaj Capital expands its product range to include all UTI schemes and Government saving 1969 Bajaj Capital manages its first Equity issue (through an associate company) of Grauer & Wells India Ltd. right from drafting the prospectus to 1975 Bajaj Capital starts offering 'need-based' investment advice to investors, which would later be known as 'Financial Planning' in the investment world. marketing the issue. schemes in addition to Company Fixed Deposits.

1981 SAIL becomes the first government company to accept deposits, followed by IOC,

BHEL, BPCL, HPCL and others, thus opening the floodgates for growth of retail investment 1986 Public Sector Undertakings (PSUs) begin making public issues of bonds MTNL, NHPC, IRFC offer a series of Bond Issues. Bajaj Capital is among the top ranks of resource mobilizes. 1987 SBI leads the launch of Public Sector Mutual Funds in India. Bajaj Capital plays a significant 1991 SBI issues India Development Bonds for NRIs. Bajaj Capital becomes the top mobilize with 1993 The first private sector Mutual Fund Kothari Pioneer is launched, followed by Birla and Alliance in the following years. Bajaj Capital plays an active role and is ranked among 1995 IDBI and ICICI begin issuing their series of Bonds for retail investors. Bajaj Capital is the co-manager in all these offerings and consistently ranks among the top five mobilizers on an 1997 Private sector players lead the revival of Mutual Funds in India through Open-ended Debt schemes. Bajaj Capital consolidates its position as India's largest retail distributor of Mutual 1999 Bajaj Capital begins marketing Life and General Insurance products of LIC and GIC (through associate firms) in anticipation of opening up of the Insurance Sector. Bajaj Capital achieves the milestone of becoming the top 'Pension Scheme' seller in India and launches marketing of GIC's Health Insurance schemes. Funds. all-India basis. the top mobilizers for all these schemes. collections of over US $20 million. role in fund mobilization for all these players. market in India. Bajaj Capital plays an active role in all the schemes as 'Principal Brokers'

2000 Bajaj Capital implements its vision of being a 'One-stop Financial Supermarket.' The Company offers all kinds of financial products, including the entire range of investment and insurance products through its Investment Centers. Bajaj Capital offers 'full-service merchant banking' including structuring, management and marketing of Capital issues. Bajaj Capital reinvents 'Financial Planning' in its international sense and upgrades its entire 2002 The Company focuses on creating investor awareness for Financial Planning and needbased investing. To achieve this goal, the company introduced the International College of Financial Planning. The graduates of this institute become Certified Financial Planners (CFPs), 2004 Bajaj Capital obtains the All India Insurance Broking License. Simultaneously, a series of wealth creation seminars are launched all over the country, making Bajaj Capital a household 2005 Bajaj Capital launches 360 Financial Planning, a software-based programmed aimed at encouraging scientific and holistic investing. 2007 Bajaj Capital launches Stock Broking and Depository (Demat) Services. 2008 Bajaj Capital launches Just Trade, an online Platform for investing in Equities, Mutual Funds, IPO. name. a coveted professional qualification. team of Investment Experts into Financial Planners.

Bajaj Capital's Mission Statement The focus of our organization is to be the most useful, reliable and efficient provider of

Financial Services. It is our continuous Endeavour to be a trustworthy advisor to our clients, helping them achieve their financial goals. Bajaj Capitals Aims To serve our clients with utmost dedication and integrity so that we exceed their expectations and build enduring relationships. To offer unparalleled quality of service through complete knowledge of products, constant innovation in services and use of the latest technology.

To always give honest and unbiased financial advice and earn our clients' everlasting trust.

To serve the community by educating individuals on the merits of Financial Planning and in turn help shape a financially strong society. To create value for all stake holders by ensuring profitable growth. To build an amicable environment that accords respect to every individual and permits their personal growth.

To utilize the power of teamwork to function as a family and build a seamless organization

Bajaj Capital has 134 Investment Center in all over India

Bajaj Capital have Banches in following places:

Agra Ahmadabad Ajmer Allahabad Bangalore Bhopal Chandigarh Chennai Cochin Coimbatore Dehradun Delhi Faridabad Ghaziabad Gurgaon Indore Jaipur Jamshedpur Kolkata

Lucknow Kanpur Lucknow Hyderabad Ludhiana Madurai Meerut cantt. Mumbai Noida Pallakkad Panipat Patna Panchkula Pune Panipat Rajkot Secunderabad Sonepat Surat Thiruchirapalli Thiruvananthapuram Thrissur Vadodara Vijayawada Vishakhapatnam Udaipur Varanasi

Why Invest Through Bajaj Capital

Wide range of products and services 41 years experience as Investment Advisors and Financial Planners More than eight lakh satisfied clients all over India Countrywide network of 134 branches Over 12,000 NRI clients across the globe Personalized wealth management advice 24 x 7 online accessibility through www.bajajcapital.com

Strong team of qualified and experienced professionals including MBAs, MBEs, CFPs, CSs, insurance experts, Legal experts and others

SEBI-Approved Category I Merchant Bankers Group Co BCIBL is an IRDA-licensed Direct Insurance Broker

Mr. K.K. Bajaj Chairman A visionary par excellence, a pioneer and a leader, Mr. K.K. Bajaj has been instrumental in shaping Bajaj Capitals emergence as one of Indias large Investment Advisory companies. He is a highly respected figure in the field of institutional and personal finance and Company FDs. His emphasis on honesty, ethics and values are the guiding principle of organization. Mr. Bajaj is also a prolific writer and has written over 200 articles on diverse issues such as Personal, Finance, Economic, Affairs, & Health.

Mr. Rajiv Deep Bajaj Vice Chairman & Managing Director A qualified Financial Planner, Mr. Rajiv Deep Bajaj was the first to introduce the concept of Financial Planning in India. In fact, he is the Founding Chairman of the Association of Financial Planners (AFP). He is also amongst the first batch of 25 Certified Financial Planners (CFPtm) designation holders in India. A Post-graduate in Management and holder of an International Certificate for Financial Advisors from the Chartered Insurance Institute, London, Mr. Rajiv Deep Bajaj has played a pivotal role in expanding Bajaj Capital's reach across the country. He has recently pursued an Executive MBA in International Wealth Management under an exchange program between University of Geneva, Switzerland and Carnegie Mellon University, Pittsburgh, USA. His youthful energy, dynamic leadership, vision and 16 years strategic management experience in Banking, Financial Advisory, Insurance Broking and Financial Planning. The Media and Industry honchos have regularly acclaimed Mr. Rajiv Deep Bajaj for his strengths as a powerful orator and writer. His views on various Investment Strategy and Financial Planning-related issues are regularly flashed in some of the leading media entities like The Economic Times, Business Today, Star TV, CNBC and Aaj Tak.

Mr. Sanjiv Bajaj Joint Managing Director Mr. Sanjiv Bajaj started his career in 1995 as managerial trainee, worked on various projects which included developments at alternate channel of distribution like Broker's associations...etc. From here, he moved on to Investment Advisory services, which included understanding the client's needs, and by using various tools of financial planning to offer them a solution to meet his requirements. Mr. Sanjiv Bajaj is versatile personality with diverse areas of interest. He is a Postgraduate in Business Management with specialization in Finance, and holds an International Certificate for Financial Advisors from the Chartered Insurance Institute London. Thanks to him, Bajaj Capital is today the largest individual agent for LIC. Mr. Sanjiv Bajaj has a keen interest in IT, and has played a major role in implementing the ERP softsoftware and E-commerce activities in the company

Mr. Anil Chopra CEO & Director Mr. Anil Chopra is the Chief Executive Officer & Director of Bajaj Capital Limited, He joined the Company in 1984. Mr. Chopra has been instrumental in expanding the branch network of Bajaj Capital Ltd. all over India.

A Chartered Accountant and a Certified Financial Planner, Mr. Chopra is credited with introducing international accounting and HR practices in the organization. His most valuable contribution, however, has been in building up a financially literate society and making Bajaj Capital a strong retail brand. He is considered an authority, and is widely sought after by the media for quotes on key developments in the industry

Introducing Bajaj Capital Insurance Broking Ltd (BCIBL) (License Number CB 042/02) By your side whenever Bajaj Capital need US.

As your true partner, Bajaj Capital promise to use our knowledge for your benefit. Be it advice on the right insurance products or looking after our rights and interests in case of a claim, Bajaj Capital be by our side. Whenever we need it. Risks are unavoidable in personal life and in business, but can be managed by proper planning. That's exactly where Bajaj Capital at Bajaj Capital Insurance Broking Ltd. step in. At BCIBL, an IRDA licensed "Composite Insurance Broker" bearing license number CB 042/02 , Bajaj Capital call it Risk Management. Bajaj Capital help you to identify the potential risks and pass some of them on to insurance companies. Bajaj Capital are your partners, who help you to identify and understand various risks, prioritize them and eventually manage them. As a broker, Bajaj Capital do not offer you just a single option but multiple options available, and help you select the most appropriate one.

Bajaj Capital offer a wide range of Life and General Insurance products offered by the insurance companies that cover almost the entire spectrum of risks that individuals or your business may face. Bajaj Capital offer a wide range of insurance packages including: Personal Lines Auto Home Travel Accident & Health Property Insurance Fire and Special Peril Marine Machinery Breakdown Electronic Equipment Insurance Loss of Profits etc. Liability Insurance Commercial General Liability Product Liability Workmens Compensation/ Employer's Liability Contingency Risks Event Cancellation Bajaj Capital ding Insurance

All Risk for Mobiles, Computers, and Laptops etc. Industrial All Risk and Project Insurance Specialty Products Professional Indemnity/Errors & Omissions (E&O) Directors and Officers Liability (D&O) Fidelity Guarantee Commercial Cyber Crime Insurance Credit Insurance Mutual Fund & Asset Protection Why consult BCIBL? As IRDA licensed Insurance Brokers, Bajaj Capital is your representatives unlike an agent who represents an insurance company. At BCIBL, Bajaj Capital considers it your right to receive independent, unbiased and professional advice. Bajaj Capital enjoys the 'Preferred Insurance Broker' status with many of the Insurance companies. This, in essence, translates into a greater benefit for you. In fact, Bajaj Capital enjoys a transactional relationship with almost all the Insurance companies present in India. Bajaj Capital is therefore proud to say that many companies have come up with insurance products based on our feedback. Bajaj Capital has a strong operational and servicing team, and an all-India reach. Bajaj Capital also has the support of a strong IT infrastructure and responsive call centers. As such, Bajaj Capital is easily accessible.

Insurance products are offered by Bajaj Capital Insurance Broking Ltd. 97, Bajaj House, Nehru Place, New Delhi - 110019. Bajaj Capital Insurance Broking Ltd.

(BCIB) is an IRDA licensed 'Composite Insurance Broker" bearing license number CB 042/02 rendering advice on various insurance covers, suitable to all kinds of needs.

What is a survey /Data collection:

A survey is a systematic method of gathering information from (a sample of) entities for the purpose of constructing quantitative descriptors of the attributes of the larger population of wich the entities are members A survey usually originates when an individual or institution is confronted with an information need and the existing data are insufficient

Data collection is the process of gathering and measuring information on variables of interest, in an established systematic fashion that enables one to answer stated research questions, test hypotheses, and evaluate outcomes. The data collection component of research is common to all fields of study including physical and social sciences, humanities, business, etc. While methods vary by discipline, the emphasis on ensuring accurate and honest collection remains the same.

Need of Data Collection

Data collection is essential for any organization. Data collections are process of preparing and collecting data for an improvement in organization process or to collect data to create new process. Data collection has been done in proper way while creating a process or redefining any process. There are several data collection techniques are using available information, Observing, Interviewing, written questionnaires and participative and projective methods. Data collection company will always do brief research to select techniques. Data collection company will also tries various data collection tools to do research data collection and do automated data collection or online data collection, but data collection company do this after data collection analysis. Data collection company do international market research data collection and gather information which are fundamental for many organizations.

There are many needs of Data collection in Bajaj capital but majorly we can divide them as follow: Data Collection is like a marketing survey and it helps to advertise the company fame in market. It helps to know the current marketing Choice of people. It helps to collect the marketing Data in organization. It helps to gather marketing leads for Tele callers. It leads to analysis Living standard of People. It leads to know the survey capabilities of the Executives and their Managers.

The life cycle of a survey/Data Collection

There are two perspective of survey life cycle: o Design Perspective o Quality Perspective

Methods of data Collection: The Survey method is the technique of gathering data by asking questions to people who are thought to have desired information. A formal list of questionnaire is prepared. Generally a non disguised approach is used. The respondents are asked questions on their demographic interest opinion. Before talking about the methods of Data collection we will talk about the types of Data, Mainly there are two types of Data : Primary Data

Secondary Data

There are many methods for collecting data Most common methods are as follow:A) Primary data collection 1: Observation method 2: Interview/Questionnaire method 3: Case study method 4: Projective techniques 5: Sociometery

B) Secondary data collection

Data are special type of information, generally obtained through observation, surveys, enquiries, or are generated as a result of human activity. Primary Data are collected afresh & for the first time, especially for the designated study. Secondary Data have already been collected & compiled by someone else.

Observation Method: This method can used in both experimental and non experimental, social and anthropological research. Scientific observation is a methodical way of recognizing and noting a fact or occurrence, often involving some sort of measurement. Scientific observation should be specific, and recorded immediately. Types of Observation: Structured and unstructured observation: Participant, quasi-participant and non-participant obs : Controlled and non-controlled observation:

Structured observation: When the observation is characterized by a careful definition of the units to be observed, the manner of recording the observed information, standardized condition of observation and the selection of pertinent data of observation is called as structured observation. Greater control of sampling. Measurement of error. Permits stronger generalizations and checks on reliability and validity. This is more like a survey, where every respondent is asked the same set of questions. But in this case, questions are not asked. Instead, particular types of behavior are looked for and counted.

 Unstructured Observation: Early phase of the research May become specific to when and where to observe, what specific aspects of the setting or behavior to observe, and how to make and record observations. o How to do unstructured observation

i. ii. iii. iv. v. vi.

Take a notebook and pen. Note down when you see something interesting. Write down theories as you form them. Dont jump to conclusions straight away. Look for more evidence. Ask people to confirm things.

 Participant observation: This depend on degree of involvement of the researcher, the researcher who may be an outsider, while observing the group, also play the role of a group member.

Observer participates actively , for an extended period of time. May require observer to live or work in that area Assumes that observer will become accepted member of the group or community. Historically field research has been associated most strongly with participant observation. Quasi-participant observation: In the absence of any standard set of relationship or role patterns for the outsider who is always present and never participating, both the group and the outsider are likely to feel uncomfortable. In this the observer assumes several role. Sometimes he is a participant, at other times he is in the role of an interviewer, a stranger or a listener. Nevertheless, he makes clear to the group that his purpose is to gather facts. Non-participant observation: In non participant observation, the researcher observes the group or community. While maintaining physical and psychological isolation from them.

 Observer is an eavesdropper. Someone who attempts to observe people without interacting with them without their knowledge that they are being observed. Used most routinely by psychologists studying children and animals.

Controlled observation: When observation take place according to a definite pre-arranged plan, involving experimental procedure. The observers bias is the crucial weakness. Various techniques can be used to remove this bias such as interactionanalysis techniques, simple testing, scoring devices etc. Controlled observations may be carried out both in natural and contrived situations and in either case those observed may or may not be aware of the observation.

Non-controlled observation: When the researcher observes the behavior and activities of a group under natural condition without any stimulation from outside. The observer can easily check the correctness of his information as often as desired. Since the period of participation continues for months, the range of material collected is much wider than collected by any other method. An unobtrusive participant observer secures access to many new variables and processes.

Interview method: The data is collected by presenting stimuli to the respondents in the form of questions for eliciting appropriate responses from them. Unstructured interview:a method of interviews where questions can be changed to meet the respondents intelligence, understanding.

Structured interview The interviewer has a standard set / sequence of questions that are asked of all candidates. Interviewers read the questions exactly as they appear on the survey questionnaire. Focused interview: some specific issue, occurrence, experience or event is taken into consideration, instead of general aspect of the situation manageable number. Behavioral interview In behavioral interviews, candidates are asked to explain their skills, experience, activities etc. as examples of your past behavior.

Stress interview The stress interview is designed to find applicants who can handle stress, and handle it well. Situational interview Utilizes hypothetical events in the form of a question. Candidates are asked how they would react if they encountered that event. Phone interview Is a method which is conducted by telephone.

One to one interview Face to Face interview (one to one interview) is most common interview method and just involves interviewer and interviewee alone in a private office. Group interview All the candidates/job seekers will be in the same room during the interview. Panel interview a technique that allows several member of a hiring company to interview a interviewee at the same time. Screening interview are generally conducted when an employer has a large want to narrow down. Advantages: 1: More likelihood of getting response. 2: More accurate. 3: Can get responses even from illiterate persons. 4: Can get some spontaneous responses. 5: The questions may be explained when necessary. applicants which they

Limitations: 1: Not suitable for a large no respondent. 2: Not suitable for large geographical area.

3: Involves more time and cost. 4: Bias of interviewer may creep in.

Case Study Method: Case study as an empirical inquiry that investigate a contemporary phenomenon within its real-life context, when the boundaries between phenomenon and context are not clearly evident, & in which multiple sources of evidence are used. Steps In Conducting a Case Study: Step 1: Define location a case to be studied. Step 2: Collection of data.

Step 3: Treatment and interpretation of the data. Step 4: Conclusion and documentation,

Advantages: 1: Depends our perception. 2: Give clear insight into life. 3: Makes possible study of social change. 4: Represent a real record of personal experiences. 5: Help in the construction of interview schedule. Questionnaire & formulation of hypothesis. 6: Enhance the experiences of researcher.

Limitations: 1: One case is almost different from other. 2: Affected by personal bias,ability and judgement. 3: Can use only in a limited sphere. 4: More expenditure of time and money.

Projective Techniques:

Method of exposing an individual to a situation in which the person is giving information tends unconsciously to project a part of his personality and in the process reveal the inner mind. Forms Word association test. Sentence completion test. Story completion test. Error choice & information test. Pictorial technique. Role play technique. Rorschach ink blot test. Thematic appreciation test. Sociometery: It is a method used for the discovery and manipulation of social configurations by measuring the attractions and repulsions between individuals in a group at some point in time. The basic technique in sociometry is the sociometric test. The test consists in having each member as a group choose from all other members those with whom he prefers to live, eat, work or otherwise associate in specific situations. Sociometric studies reveal that certain persons are chosen for all situations, but frequently entirely different individuals are preferred for each type of activity. The diagrammatic representation of the sociometeric data is the sociogram.

Collection of Secondary Data: 1: Publication of central, state or local government. 2: Publication of international organizations and foreign governments. 3: Journals, magazines and books. 4: Reports and publication. 5: Report of research scholars, universities, research institutes and organizations. 6: Public records, statistics and historical documents. 7: Personal collection from individuals.

IN BAJAJ CAPITAL THE MOST COMMON METHOD OF DATA COLLECTION ARE:

We can describe these methods in details as follow:-

Survey Coupons:- This is the most common way to collect data in Bajaj capital. This is like a simple questioner, in which data collector collect the data by visitors. Like his/her name, address, occupation contact numbers etc. A sample survey coupon of Bajaj Capital is like:

o Serial Number o Name o Mobile o Age o Occupation o Marital status? o Monthly Income

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The filling of this type of coupons is done by the Data Collector or Data Collection Executive.

Advantages of Survey Method 1. As compared to other methods (direct observation, experimentation) survey yield a broader range of information. Surveys are effective to produce information on socio-economic characteristics, attitudes, opinions, motives etc and to gather information for planning product features, advertising media, sales promotion, channels of distribution and other marketing variables. 2. Questioning is usually faster and cheaper that Observation. 3. Questions are simple to administer. 4. Data is reliable 5. The variability of results is reduced. 6. It is relatively simple to analyze, quote and interrelate the data obtained by survey method

Disadvantages of Survey Method

1. Unwillingness of respondents to provide information- This requires salesmanship on the part of the interviewer. The interviewer may assure that the information will be kept secret or apply the technique of offering some presents. 2. Inability of the respondents to provide information- This may be due to a. Lack of knowledge b. Lapse of memory c. Inability to identify their motives and provide reasons why? for their actions 3. Human Biases of the respondents are there, for eg: Ego 4. Symantec difficulties are there - it is difficult, if not impossible, to state a given question in such a way that it will mean exactly same thing to each respondent. Similarly two different wordings of the same question will frequently produce quite different results. How to overcome the limitations of Survey Method 1. Careful framing and phrasing of questions. 2. Careful control of data gathering by employing specially trained investigators who will observe carefully report on subtle reactions of persons interviewed 3. Cautious interpretations by a clear recognition of the limitations of the data and understating of what exactly the data represents. This is especially true of responses to questions like - What price would you be willing to pay for this product? 4. Looking at facts in relative rather than absolute terms. For eg - A survey by a dentist team showed that the number of families in the middle income group used toothpaste taken by itself in the absolute sense, the results of the survey are in some doubt. Even though the individual group readings shall differ say for eg: for upper income group families it could be 90 %. Hence we should look at the facts in relative rather than in absolute terms