HOTEL MANAGEMENT SYSTEM

GROUP MEMBERS:1) Zain Abbas (07CS60) 2) Asif Wagan (07CS60) 3) Sadaqat (07CS157) 4) Farukh (07CS158)

Presented to : Madam Areej fatima

Project Objective: WE HAVE CHOSEN THIS TOPIC AS OUR PROJECT BECAUSE OF IN MANY ADVANCED COUNTRIES THERE ARE MANY INSTITUTES WHICH ARE PROVIDING STUDY OF HOTEL MANAGEMENT SYSTEM . TODAY THE HOTEL IS ONE OF THE LEADING INDUSTRIES IN THE WORLD.

Some of them are as under:

 Institute Of Hotel Management catering technology and applied nutrition.

The School of Hotel Administration At Cornell University

Pakistan Austrian Institute of tourism and Hotel Management

PAITHOM, the first of its kind is a joint venture of the development aid of Government of Austria and Government of Pakistan (Ministry of Tourism). It is located 19 Km from Saidu Sharif on Kalam road at an altitude of 3581 ft at Gulibagh Swat, surrounded by pines and wild olive trees.

What Hotel is??

 A hotel is an establishment that provides paid lodging on a short-term basis.  The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning , Broadband and WI-fi spots, full proof security, quakeproof infrastructures etc.  Larger hotels may provide a number of additional guest facilities such as a restaurant, a swimming pool or childcare, and have conference and social function services.

HOTEL MANAGEMENT
Hotel management is used to control or to run a hotel in a good and proper way and also managing the service and facilities of hotel

Some key Points About Hotel Management

 Hotel management is used to manage the result of performance of the hotel  Hotel management creates a value to hotel  Hotel management tells what does the customer value". Because customer don t buy our products( Either tangible or intangible) ;they buy the fulfillment of their needs

Hotel Manager
 A hotel manager or hotelier is a person who handles the everyday function and management of a hotel.

Typical work activities

 planning and organizing accommodation, catering and other hotel services.  promoting and marketing the business;  setting and achieving sales and profit targets;

Types of hotel Managers

 General Managers: They have responsibility for all operations at

a hotel. They exercise a lot of authority within parameters set by the hotel owner or the executives of the whole chain. This authority can extend to setting prices, creating budgets that allocate resources to different departments, approving spending, and setting standards for the quality of service, including quality of staff, food, amenities, dcor, and event planning. They may also develop modes of operation from scratch for new hotels, or reorganize hotels that are being renovated or that are unprofitable. They are also involved in hiring.

Resident Managers
 Resident Managers: These are on-call all day because they live in the hotel. They are called on to resolve problems and respond to emergencies. However, they sometimes work a normal forty-hour workweek and make sure the hotel runs smoothly. General managers can also be resident managers

Executive housekeepers
 Executive Housekeepers: They make sure that everything in the hotel, from the foyers and fitness rooms to the guest rooms to the conference rooms are maintained and clean. They are also in charge of the housekeeping staff, including training and scheduling, and keeping supplies stocked.

Front office Managers

 They are responsible for the front desk. They check customers in, make reservations, and assign rooms. They also take care of guest s needs, deal with complaints, and make adjustments to the bill. They are in charge of the front desk even when they aren t present, so they oversee and train the front desk staff.

Convention service Mangers

 Many hotels host business conventions, special

events, and conferences. Convention Services Managers work with the client company and the various operations of the hotel to make arrangements, like the number of rooms needed, scheduling conference rooms, and helping plan itineraries. They are also on hand during the event to make sure that everything goes as planned and to make adjustments when they don t.

Assistant managers
 They help the general or resident manager manage

the hotel s daily operations. There might be a number of assistant managers who are responsible for any number of things from managing staff, accounting, taking care of paperwork, hiring, marketing, making sales, purchasing, coordinating security, keeping up with maintenance, and caring for recreational facilities.

Use case diagram of a General Manager

Use case Diagram Of Resident Manager

Use Case Diagram Of Executive Housekeeper

Use Case Diagram Front Office Manager

Use case Diagram Convention service Mangers

Use Case Diagram Assistant managers

Activity diagram

Activity diagram

Class Diagram

Long Term Decisions

 If the Hotel achieves its desired profit , then expand its branch network.  To be a leading hotel service provider of the planet.  To maintain the quality of services.

Tactical Decisions
 Providing concessional Packages to the Customers who are any company employees, and accommodate there for long time.  Providing Special occasion packages (Eid Packages, Ramadan Packages etc.)

Event Driven Decisions

 If any problem occurs in any service of the hotel , for example catering, security, finances etc. , should resolve it according to the situation.