Ave Nayarit 2221 Col. California Mexicali, B.C.

Soltero 39 aos 04/02/1972

Baja

Tel.01-686-556-3540 santo-fher@hotmail.com Cel. 044-686-120-5312

Lic. Fernando Santoyo Islas

Purpose To accomplish with all the standards of a company in order to achieve my own professional and personal growth. Education 1 2 3 4 UABC, B.S. Systems Engineer Mexicali BC, Mxico 1990- December 1996. UABC, English Course (2 1/2 years) Mexicali BC, Mxico 1991-1993. Telvista, Customer Service (6 hours) Mexicali BC, Mxico Dec 2007. Training for The Procampos Campaign, INEGI Mexicali, October 30 th 2009.

Experience Oct/09 to Feb/10 INEGI Mexicali BC Technical Support Responsible 1 Technical support for applications delivered by INEGI Aguascalientes. 2 Training users for using SIADEP and scanner systems. 3 Activity Reports for INEGI Aguascalientes and Mexicali. Goals: System Implementation for Procampo campaign (Hardware and Software). Dec/06 to Apr/08 Telvista Mexicali BC AT&T DSL Internet Technical Support Agent For Business. 1 Modems, routers and PCs configuration. 2 Email accounts configuration (mainly outlook). 3 Informing about new products and services related with AT&T. Goals: Accomplishing metrics and quality standards from the company. Agu/00 to Feb/06 Placas Termodinmicas Mexicali, BC Applications and Technical Support Engineer. 1 Troubleshooting software and connectivity issues. 2 Databases administration (Dbase, Paradox, Access). 3 Reports creation (Crystal Reports, Quick Reports) . Goals: Accomplshing enterprise and international service standards. Software BAAN Database Production System, Red Hat Linux v9, MS Project 2003-2007, Autocad 2008, MS Outlook, Photoshop CS3, Adobe Writer, Calculadora UTM, Google Earth, Informix Server and Client Software, SQL Writer, Delphi 5.0, Cristal Reports Editor, Windows 2000 Server, Novell Netware, Linux OS, AS/400 OS, MS Project and MS Office 2003-2007-2010. English Level 90 % Writting, 90 % Reading, 90 % Speaking.