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  • Sop F&B MP005

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    Shyam Ithikkat
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    This standard operating procedure outlines the proper steps for a captain or steward to seat guests at their table in the Melting Pot restaurant. The staff member should greet the guest politely and walk with them to the table at a moderate pace while making small talk. They should pull out the chair for the guest, offering it and unfolding the napkin onto their lap, thanking them. The goal is to make the guest feel welcomed in a respectful manner.

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    SOP F&B MP005

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    This standard operating procedure outlines the proper steps for a captain or steward to seat guests at their table in the Melting Pot restaurant. The staff member should greet the guest politely and walk with them to the table at a moderate pace while making small talk. They should pull out the chair for the guest, offering it and unfolding the napkin onto their lap, thanking them. The goal is to make the guest feel welcomed in a respectful manner.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views1 page

    Sop F&B MP005

    Uploaded by

    Shyam Ithikkat
    This standard operating procedure outlines the proper steps for a captain or steward to seat guests at their table in the Melting Pot restaurant. The staff member should greet the guest politely and walk with them to the table at a moderate pace while making small talk. They should pull out the chair for the guest, offering it and unfolding the napkin onto their lap, thanking them. The goal is to make the guest feel welcomed in a respectful manner.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    S ta n d a r d O p e r a tin g P r o c e d u r e

    D E P A R T M E N T : M E L T IN G P O T J O B T IT L E : C A P T A IN / S T E W A R D
    T A S K N O : S O P F & B T A S K :L e a d in g th e g u e s t to th e ta b le a n d s e a tin g th e M P005 guest

    E Q U IP M E N T R E Q U IR E D : W HAT TO DO

    H O W T O D O IT

    W HY

    Invite the g ue s t to fo llo w yo u toT the w a y p le a s e , s ir/m a d a m . his ta b le W a lk to the ta b le D id yo u ha ve a nic e flig ht, d id yo u ha ve a nic e D o no t w a lk to fa s t & d o s o md as m a ll a d a m ? e y s ir/m ta lk w hile a p p ro a c hing the ta Is .it yo ur firs t tim e yo u s ta y w ith us , s ir/m a d a m ? " b le P ull the c ha ir w ith b o th ha nd Y o u r s e a t m a d a m ! s a nd o ffe r the s e a t H a v e a s e a t p le a s e ! A L W A YS L A D IE S F IR S T U nfo ld the na p k in in a tria ng le a nd u s e m e m a d a m E xc p ut o n g ue s t la p T h a n k y o u v e ry m u c h ( a fte r p la c in g th e fro m a ny s id e o f the g ue s t. n a p k in o n g u e s ts la p )

    P RE P ARE D B Y :

    AP P RO V E D B Y :

    D E S IG N A T IO N

    S IG N A T U R E /D A TD E S IG N A T IO N E G eneral M anager

    S IG N A T U R E /D A T E

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