Stages of ERP Implementation

*The Approach : Design decision, Packaged software *The Dive :

Inevitable problems

*Resurfacing : Workflows learned *Swimming : Finally start reaping benefits

3/28/12 *Jet-skiing : Agility and ability to change

Urge for an integrated information system Apr 1999

Apr 1995 PeopleSoft was selected as a vendor A common student system An integrated approach for student services throughout UHS Integrated business operations A customer-centric services environment via the Web. 3/28/12

Student Administration
Work started for three modules Human Resource Financial Student administration (first phase)
Oct 2000

Jan 2000

Cross functional team gathered Consulting (PeopleSoft) and (Ciber) All three module became operational Ongoing improvements and up gradation planned 3/28/12

Next phases of the implementation Student module upgraded to 8.0 -a browser based application

Add-on to Student administration ( institutional research and Scholarship) PeopleSoft software went live

Feb 2002

Oct 2001

Dec 2002

Business process identification Product functionality New suggestions Change management Team created 3/28/12

*ERP

implementations take longer than expected (35 months)

*Total cost of ownership is higher than expected: $6.2

million, or 6.9% of annual revenue

*It is no coincidence that implementation durations and

budgets declined in accordance with benefits realized

*Highlights
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