IST Annual Review – 2011

Introductory Remarks
Alan George
IST provides services:
• Basic infrastructure: network, phones, servers, storage,
web support, email, e-classrooms, AV, WatIAM ……
• Enterprise applications: HR, Quest, ODAA, CECS, LMS,
Finance, Research, Safety, Health Services .....
• Client services: consulting, trouble-shooting, courses,
desktop rollover and support, software licensing, help
desks …..
 Introductory Remarks
Alan George
Ongoing objective is to promote efficient use of campus
resources. Continuous evolution:
• consolidation and enhancement of services (network,
WCMS, AD, email, network storage, ….)
• streamline business practices through introduction of
new systems and new functionality in existing systems
(document management, self-service, classroom/exam
scheduling, better reports ....)
• enhance security throughout (an ongoing challenge)
• Continually explore new options (mobile, cloud …)
 Client Services
Bob Hicks
• Email Migrations Continue
• Web: WCMS Pilots, Training, Migrations, Accessibility,
Forms, Other
• Client Support and Communication (Faculties, Admin
Support Departments, Rollover, CHIP, Helpdesks)
• Participation in Campus IT Projects
• SharePoint 2010 Server
• Specialized Services
Computing Systems Services
Martin Timmerman
IS – Academic Support & Ancillaries
Dave Kibble
 New Staff: Cathy May, Bob Wallwork, and Jack Yang
 Major Information Systems
• Cooperative Education
 Works Sunset, JobMine Upgrade(s), New System Investigation, Small App
Support

• Housing
 HMS/FLI Implementation (Admissions, Organizational Services, ResLife)

• Alumni & Development

 Blackbaud NetCommunity, Performance Metrics

• WatIAM
 Nexus/AD Consolidation, New System Roadmap
IS – Academic Support & Ancillaries
Dave Kibble
 Departmental Systems (New, Upgrades, Modules)
• Food Services
• Safety
• Space
• Bookstore
• Athletics
• Other - Events, CIS, Student Success, Counselling, Health
 Infrastructure
•Accessibility, Disaster Recovery, SDLC, BI, Mobile, Security, Audits,
Performance
•Extend Support to CPA, Police, Parking, Plant Ops
•Small Applications Development Environment
IS – Finance, Research and Infrastructure
Roy Wagler
Financial Systems
• Self Serve Expense management
• Replacement for Cognos 7 - determine strategy and implement
• E-commerce site for Accounts Receivable
• Central Stores receiving system upgrade
• New shipping system

Research Systems
• Research Pre-award System upgrade, InfoEd
• Research Ethics System
IS – Finance, Research and Infrastructure
Roy Wagler
Document Management
• Undergrad admissions project
• Onbase system upgrade - version 11
• Phase 1 of the Contracts and Agreements project
• Long-Term Records Pilot – likely includes Sharepoint integration
• Stop storing paper. “Certification” by an external entity is required
• Graduate admissions enhancements

Infrastructure
• Application administrator and DBAs involved in all IS projects for all groups
• Disaster recovery
IS – Human Resources and Student Administration
Dave Mason

Human Resource Management

• Major Point Release Upgrade
• Resume parsing
• Absence management
• Faculty appointments
• Automated collection of annual performance numbers
• Total Compensation reporting
IS – Human Resources and Student Administration
Dave Mason
Student Administration System
• Undergraduate Admissions
• Graduate Admissions
• Course Scheduling
• Exam Scheduling
• Exam Production
• Financial Aid Packaging
Information Security Services
Jason Testart

What's happening 2011/2012

• More policy/standards development
• Ongoing vulnerability management
• SIEM Project
• Security Awareness
• NetID
 Instructional Tech and Multimedia Services
Andrea Chappell
2011/2012:
• D2L Implementation – Integrations, Capture, Analytics, Mobile
• E-classrooms – Computer support; Nano; next renos
• Videoconf – Movi cont’d, Mechatronic suite, NH3004
• Multimedia Storage/Delivery – DAM investigation;
streaming server
• Mobiles in instruction
• Video editing self-services
• Move Media Production group to MC
 Network Services
Bruce Campbell
Staffing
– Paul Dietrich, Systems Integration Specialist - Telecommunications Services,
started January 2011.
– Matthew Verlis, Network Support Specialist, started February 2011.
Network Management
– All areas of campus network managed by IST NS, as of January 1, 2011
Physical Security
– Aimetis surveillance servers installed
– Approximately 200 IP surveillance cameras
Telecommunications Services
– Long distance rates for North America reduced to 2 cents per minute, as of May
2011
– Redevelopment of TS database/systems in progress
 Network Services
Bruce Campbell
Network Services
– Upgrades of NAT devices for main campus wifi in progress
– Addition of 1gbps symmetric internet service, provides a
total of 2 gbps general internet service, with active/active
redundancy.
– 10gbps core, and machine room, upgrades
– IPv6 - address block allocated, routed to IST offices only
so far
• IPv6 DNS after IPAM project
– Additions/upgrades of APs in high load areas ongoing