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MONASH UNIVERSITY
CeLTS/INFORMATION TECHNOLOGY SERVICES PROJECT OFFICE USE ONLY
Project Concept
PROJECT DESCRIPTION
To redevelop the four computerised systems which support distributed learning and other forms of flexible
learning, (including open learning, VCE Enhancement, Block mode (on-campus and off-campus)) to operate on
up-to-date software and hardware, and to meet at least the present and predictable (ie 3 – 5 years) future needs of
the University’s distributed learning and other flexible learning programs. (This project relates to Issue 10 in
Section 6.7, ‘University-wide Applications Systems’ of the ITS Strategic Plan. The project was included in the
2001 Programme Portfolio as project LT11, but was ranked at Priority 3).
BACKGROUND
CeLTS operates four university-wide systems which support approximately 12,000 students undertaking Monash
courses/units by off-campus learning and other forms of flexible learning. The systems concerned are:
- Production Administration System (PAS)
- Despatch and Inventory System (DIS) which includes the video tracking system
- Assignment Tracking System (ATS)
- Course Inquiries System (CIS)
Appendix 1 summarises the purpose and importance of the four systems
As originally constructed, these systems were completely integrated with the Student Data System (SDS) of
Gippsland Institute. The initial development of the systems was fully or partially undertaken by the
Administration Data Processing (ADP) Section of the Computer Centre of Gippsland Institute of Advanced
Education/Monash University College Gippsland. Responsibility was later transferred to ITS via amalgamation of
ADP with AMIS.
Integration with MUSIS involved Monash staff (for DIS, ATS, CIS) and a former ADP staff member acting as an
outside contractor (for PAS). Integration of the four systems with the Callista student-database system initially
involved the same outside contractor under IAS supervision, but IAS has since assumed responsibility for all four
systems. The introduction of Callista has required quite extensive and ongoing programming work to integrate the
distributed learning systems into the Callista environment. Some previous functionality has been lost and is not
yet restored. One IAS staff member is available on a full-time basis under supervision to provide system
maintenance and trouble-shooting. No significant development work is able to be undertaken at present.It has
been apparent for some time that the systems require redevelopment of:
- their functionality, to support changes in off-campus learning delivery;
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Project Concept: Flexible Learning Support Systems Redevelopment
SCOPE
These systems support nearly 9,000 students in over 170 off-campus learning programs in Australia and over 50
countries overseas, over 3,000 students in open learning units. They are also being increasing used to support on-
campus and off-campus students in other forms of flexible learning e.g. block mode, VCE Enhancement.
The scope of the project is to redevelop the four systems:
- to operate on contemporary software and hardware (All systems)
- to administer job registration, scheduling, monitoring of production, storage and distribution of learning
materials and materials components in a wide range of digital and analogue media for delivery online or on
physical media (PAS, DIS)
- to manage assignments which use physical media for submission and return, those using electronic media for
submission and return, and those using a mix of physical and electronic media (ATS)
- to provide the capability for comprehensive analysis, reporting and follow-up of prospective student inquiries
regarding Monash distributed learning courses (CIS)
- to provide a web-based interface to enable input and extraction of appropriate data/reports for faculty staff and
students as well as financial uploading of job costs into SAP (All systems)
- to provide an interface to enable input and extraction of appropriate data/reports between CeLTS Units
(Educational Design Group, Production & Distribution Administration Unit, Print & web Publishing Unit,
Audio Visual Production Unit etc) – for example, proposed FilemakerPro database systems for EDG and for
cross-Unit production data.
OBJECTIVES
• To increase the efficiency, usefulness and reliability of the four systems, to support the continuing expansion
of distributed learning and other forms of flexible learning, on-campus and off-campus;
• To make the systems and the data they contain more accessible to users within faculties and within CeLTS;
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Project Concept: Flexible Learning Support Systems Redevelopment
• To increase student access to control of flexible learning support services, via the my.monash portal and
WebCT;
• To maintain and improve the quality of CeLTS production and production administration services;
• To design the systems in ways that will make them compatible with XML-based content management systems
which publish automatically to multiple media, and will enable management of assignments involving
multiple media.
STAKEHOLDERS / CLIENTS
CeLTS Production Administration and Distribution Unit staff and staff of CeLTS Production Units
CeLTS Student Support Unit staff
Faculty Course Coordinators and Course Administrators for distributed learning and other flexible mode courses
Students in distributed learning mode and other flexible modes (enhancement, block mode)
BENEFITS
• Reduced risk to the University, and saving of staff time in Student & Staff Services Division.
• Support for enhanced quality of learning via systems support for full range of media (learning materials on
web, CD-ROM, streaming media); assignment submission and return in mixed media.
• Improved service to unit and course coordinators/course administrators in faculties (via web-based access to
data, increased ease of use, reports available for administrative and financial purposes (e.g. SCM)).
• Labour savings for CeLTS in responding to phone queries from staff and students.
• Improved efficiency of operation.
• Reduced time demand on CeLTS staff in operating and trouble-shooting current out-of-date systems (estimate
$45,000 savings pa), enabling shift of staff resources to high-volume tasks and the support of larger student
numbers in flexible learning modes.
PERSONNEL RESOURCES
Phase 1: Requirements Analysis
ITS:
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Project Concept: Flexible Learning Support Systems Redevelopment
PHASE 4: BUILD ??
CeLTS:
ITS:
Note: The following budget estimates need to cover the development and on-going support costs for a 3 year period.
CeLTS
• System debugging, redesign to accommodate changes to SAP, Callista etc and continued development
- (0.2 EFT Production Officer; 0.05 EFT Manager, PDAU) x 3 years - $60,000
• CeLTS desktop computer and peripherals upgrades - $10,000
SOURCE(S) OF FUNDING ??
University funds: 100% [Professor Alan Lindsay to comment]
Note: CeLTS has no access to capital funds
PROJECT APPROACH
This will be a phased approach.
Phase 1, Requirements Analysis is proceeding in 2002 using available resources
Phases 2-4: Pending
WORK PLAN
Project start date: January 2002
Phase 1: Start date May 2002 End date: September 2002
Phase 2: Start date January 2003 End date:
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CONSTRAINTS
Time availability for Manager, Production and Distribution Administration is limited at particular times of year by
the requirement to maintain normal CeLTS operations ( Time allocation to be reviewed).
RISKS
The risk of not proceeding, or of significant delays primarily increases the danger of the current systems becoming
unsustainable, due to unsupported out-of-date hardware and software, and/or departure of the single ITS staff
member maintaining the system. This will affect services to students and damage the University’s reputation.
Inability to make available sufficient time of relevant CeLTS staff could cause delays in progress.
RELATED PROJECTS/SYSTEMS
- Advancing Off-Campus Delivery (including GOLD)
- my.monash Portal
- WebCT
- Callista
- SAP
ASSUMPTIONS
Nil
ITS DEPARTMENTS
Administrative Services ………………………………………………
Applications Services ……………………………………….………
Client Services ……………………………………….………
FL&T ……………………………………….………
Infrastructure Services …………………………………….…………
Microcomputers ……………………………………………….
Communications & Networking ……………………………………………….
Production Facilities ……………………………………………….
Disaster Recovery Planning ……………………………………..…………
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Project Concept: Flexible Learning Support Systems Redevelopment
IT Security ……………………………………..…………
Shared Systems ……………………………………..…………
Web & Internet Facilities ………………………………………………..
CELTS UNITS
Administration ……………………………………..…………
Audiovisual Production Unit ……………………………………..…………
Educational Design Group ……………………………………..…………
Multimedia Development Unit ……………………………………..…………
Print & Web Publishing Unit ……………………………………..…………
Production & Distribution Administration Unit ……………………………………..…………
Student Support Unit ……………………………………..…………
COMMENTS:
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Project Concept: Flexible Learning Support Systems Redevelopment
1. Overview
CeLTS operates four computerised systems which support distributed learning operations at Monash. These
systems have been designed to ensure:
2. Systems
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The ATS can provide reports on turnaround time for assignments if required.
This database system supports the Course Inquiries Centre, a section of the Student
Support Unit of CeLTS, which is the initial contact point for prospective student inquiries
(12 000 per annum) for the great majority of off-campus distributed learning programs.
The CIS software records inquirer information, including source of information about
Monash programs (for marketing analysis purposes), and produces address labels for
mailing of the Distributed Learning Courses Guide and any other material. Mailing lists
for follow-up letters can be produced, as can reports to assist in determining rates of
conversion of inquiries to applications, and effectiveness of advertising.
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