Kia Ferguson

Date of birth : July 28, 1980 Address 20833 Reserve Falls Terrace, Apt. 412 Sterling, VA 20165 Profile Objective Availability Education 2011 to 2012 1999 to 2002 1998 to 1999 1994 to 1998 Master of Science: Administration of Human Services Wilmington University Bachelor of Arts Psychology West Chester University of Pennsylvania Delaware Technical and Community College, Christiana, DE Diploma William Penn High School, New Castle, DE To obtain a position as a human service administrator From June 2012

Contact Information Tel : 410-970-1407 e-mail : kbpony15@aol.com

Work Experience Fairfax County Office for Women & Domestic and Sexual Violence Services Worked closely with Program Manager to support daily operations Completed administrative tasks to enhance agency productivity Manage and support staff that work directly with clients Part-time job October 2010-August 2011 Internship January 2012-May 2012

The Cheesecake Factory, Columbia Cashier, Baker Direct interaction with guest in fast-paced environment Trained and mentored new staff

Full-time job The Cheesecake Factory, Baltimore Senior I Manager October 2006 to August 2010 Directly responsible for guest relations, supervision of all Front of House staff and staffing levels, proper restaurant ambience, housekeeping, food & beverage quality, safety and pace. Responsible for scheduling, financial goals and staff development of the Bakery, Hosts, and Server work group Responsible for inventory levels and financial efficiencies for all bakery products. Conduct safe counts and daily financial balancing Correct below standard service issues and positively coach and counsel staff to achieve the highest quality of service in all areas of the restaurant. Able to demonstrate solid knowledge of company policies and procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance Part-time job VisionQuest, Delaware HomeQuest Parent Advocate June to October, 2002 Visited homes of At-Risk youth ages 12-18, assisted parents with action plans for their children. Kept accurate records of meetings with clients. Assisted Case Manager with placement of youth into community service and mentoring programs.

Educational Reference Dr. Adrienne M. Bey Chair, Administration of Human Services Program adrienne.m.bey@wilmu.edu 302-295-1224