QUESTIONNAIRE ON ONLINE SHOPPING- Year 2012 Dear Respondent, presented below are 30 statements relating to online shopping, having

five options each. You are supposed to delete the most suited reply to each statement. The deleted option will be taken as your reply to the given question/statement. 1= Strongly Disagree; 2= Disagree; 3= Neutral; 4= Agree; 5= Strongly Agree NAME AGE GENDER EDUCATIONAL QUALIFICATION

Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8

I prefer looking at a large variety of brands while shopping online. 1 2 3 4

I have a fear that my personal information might get disclosed.

5 5 5

4 4

I find online shopping very convenient. 1 2 3

I feel that the products shown on site and the product received are the same. 1 2 3 4 5 I often buy things I had not planned to purchase. 1 2 3 I like participating in online auctions. 1 2 3 I often click a banner ad while visiting a site. 1 2 3 Online payment systems are safe/ secure. 1 2 3 4 4 4 4 5 5 5 5

Q9 Q10

I prefer looking at images than reading text-based messages 1 2 3 4 Shopping online is comparatively fast.

1 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18

4 4 4 4

5 5 5 5 5 5 5 5

I prefer buying branded products online. 1 2 3 The sites usually are visually attractive. 1 2 3 I am satisfied with the after sales services offered. 1 2 3

I think security of money is a big problem while shopping online. 1 2 3 4 The sites give detailed information about the products and services. 1 2 3 4 I fear the absence of after sales services. 1 2 3 The sites I buy from are usually creative. 1 2 3 4 4

The site should provide me relevant information to contact the customer service centre (e-mail, telephone no.) 1 2 3 4 5 Inability to actually see and touch the product being bought online. 1 2 3 4 5

Q19 Q20 Q21 Q22 Q23 Q24

I prefer browsing online while purchasing from a traditional store only. 1 2 3 4 5 Shopping online provides better deals. 1 2 3 4 5 5 5 5

I think my personal details are safe when I transact online. 1 2 3 4 I would rather buy from a store than wait for the delivery. 1 2 3 4 Products displayed on the sites are usually very attractive. 1 2 3 4

Q25 Q26 Q27 Q28 Q29 Q30

I save a lot of time shopping online than from traditional stores. 1 2 3 4 Complicated procedures hinder buying the products online. 1 2 3 4 E-Commerce transactions are cheaper. 1 2 3 I enjoy exploring alternative stores. 1 2 I carefully plan my purchase 1 2 3 3 4 4 4

5 5 5 5 5

E-Commerce provides customization of products. 1 2 3