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  • Conflict Management Skills

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    Amir Munir
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    Managing conflict effectively requires defining the problem, analyzing its causes and effects, determining shared and separate goals, generating multiple potential solutions, and jointly selecting the optimal solution. Taking a problem-solving approach helps manage emotions in a constructive way to find resolution, rather than viewing the conflict as a battle to be won.

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    Managing conflict effectively requires defining the problem, analyzing its causes and effects, determining shared and separate goals, generating multiple potential solutions, and jointly selecting the optimal solution. Taking a problem-solving approach helps manage emotions in a constructive way to find resolution, rather than viewing the conflict as a battle to be won.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views8 pages

    Conflict Management Skills

    Uploaded by

    Amir Munir
    Managing conflict effectively requires defining the problem, analyzing its causes and effects, determining shared and separate goals, generating multiple potential solutions, and jointly selecting the optimal solution. Taking a problem-solving approach helps manage emotions in a constructive way to find resolution, rather than viewing the conflict as a battle to be won.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    Manage the problem

    IT IS EXPRESSED STRUGGLE OCCUR BETWEEN TWO PEOPLES WHEN THEY CANNOT AGREE ON A WAY TO MEET THEIR NEEDS OR GOALS

    Managing conflict is not easy however the following skills can help to promote understanding and provide a framework for cooperation

    Manage emotions

    Manage information

    Conflict manageme nt skills

    Manage goals

    Manage problem

    Take conflict as a problem to be solved rather then battles to be won or lost. Structuring a conflict as a problem helps in manage the emotions and also provide constructive way of seeking resolution.

    DEFINE THE PROBLEM


    Determine the question about which you disagree on the answer

    ANALYZE THE PROBLEM


    Determine the causes ,symptoms ,effects ,and obstacles.

    DETERMINE THE GOALS


    Determine what you want . Determine what your partner wants. How do the goals overlap.

    GENERATE MULTIPLE SOLUTIONS


    List many options, rather than debating one or two strategies for achieving the goal.

    SELECT THE BEST SOLUTION


    Eliminates options that are not mutually agreeable. If possible, take the best ideas from several generated to reach an amicable resolution.

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