Training Evaluation

By

Dr Syed Israr
Aga Khan university Karachi, Pakistan

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Session Objectives:
a. To define training evaluation b. To discuss the purpose of training evaluation c. To Identify different types of training evaluation d. To review and critique training evaluation tools
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Training

Involves learning implies learning to do something it results in things being done differently
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A Model Of training Based Upon Improving Effectiveness

1. What aspects of organizational effectiveness or performance are to be changed 6. Training/Learning activities 2. How are the levels of effectiveness or performance to be measured 3. What behaviors are necessary to achieve these levels

5. Is there a need for learning 4a. What knowledge, skills and attitudes are needed to support these behaviors 4b. What aspects of supervision, job design or structure need to be changed

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Evaluation
It is a process of establishing a worth of something. The worth, which means the value,

merit or excellence of the thing

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Evaluation is a ..
State of mind, rather than a set of techniques

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Purpose of Evaluation
Feedback - on the effectiveness of the training activities Control - over the provision of training Intervention - into the organizational processes that affect training
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Benefits of Evaluation
Improved quality of training activities Improved ability of the trainers to relate inputs to outputs Better discrimination of training activities between those that are worthy of support and those that should be dropped Better integration of training offered and on-the job development Better co-operation between trainers and linemanagers in the development of staff Evidence of the contribution that training and development are making to the organization
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What can be evaluated

Remember 3 Ps

The Plan The Process The Product

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How to evaluate the Plan

Course Objectives Appropriate selection of participants Timeframe Teaching Methods
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How to Evaluate the Process

Planning Vs. Implementation Appropriate participants Appropriate time Effective use of time teaching according to set objectives
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Methods for Process Evaluation

Observation by the teacher him/herself Observation by other teachers Questionnaire completed by students Evaluation discussion by students Staff meetings
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How to Evaluate the Product

Is only evaluation of the product sufficient?
Time Ultimately all stages require evaluation in any case

Triangulation technique Changes in effectiveness

Impact Analysis Achieving Targets Attracting Resources Satisfying Interested Parties
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Achieving Targets
Productivity Processing Time Profit Operating Cost Rates of meeting deadlines Cost/Income ratio % of tasks incorrectly done

Level of variation in product Ability to cope with circumstances Time to reach job competency levels of supervision required Frequency and costs of accidents S.M.Israr

Attracting Resources
Increase in number of clients New markets entered New branches opened Ability to cope with external changes Increase in the pool of trained staff skills for future job requirement developed Flexibility in meeting changing customers requirements improvements in the competencies
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Satisfying Interested Parties

Clients complaints Product or service quality Awareness of clients problems Program image surveys Clients relations surveys Surveys within the organization On-time deliveries
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Training and the workplace

Framework of Kirkpatrick
1 2 3 4

TRAINING

WORK PLACE

Reactions Learning Behavior

Results

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The question that we should be asking is not Why Evaluate Training?

But Can we afford not to evaluate training activities