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  • Questionnaire

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    Natasha Patel
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    This document is a customer survey for a bank asking about a customer's experience taking out a loan. It collects information about the customer's name, age, occupation, income, type of loan taken, interest rate, and experience with the customer representative. It asks questions about the assessment process, guidelines, whether the customer's project was listened to, time taken, unnecessary formalities, ability to reduce time/formalities, timely decision making, if the required loan amount was received, and allows free form recommendations.

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    This document is a customer survey for a bank asking about a customer's experience taking out a loan. It collects information about the customer's name, age, occupation, income, type of loan taken, interest rate, and experience with the customer representative. It asks questions about the assessment process, guidelines, whether the customer's project was listened to, time taken, unnecessary formalities, ability to reduce time/formalities, timely decision making, if the required loan amount was received, and allows free form recommendations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views3 pages

    Questionnaire

    Uploaded by

    Natasha Patel
    This document is a customer survey for a bank asking about a customer's experience taking out a loan. It collects information about the customer's name, age, occupation, income, type of loan taken, interest rate, and experience with the customer representative. It asks questions about the assessment process, guidelines, whether the customer's project was listened to, time taken, unnecessary formalities, ability to reduce time/formalities, timely decision making, if the required loan amount was received, and allows free form recommendations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    1.

    Name ________________________
    2. Age ___________
    a. 18 to 30

    c. 40 to 50

    b. 30 to 40
    d. 50 to 60

    O
    O

    e. Above 60

    3. Occupation

    a. Employee
    c. Business

    b. Student

    d. Others

    4. Income (per month)

    a. Below 10000

    c. 25000 - 50000

    b.10000 25000

    d. 50000 - 80000

    e. Above 80000

    5. What type of loan you had taken?


    a. Personal loan

    c. Automobile loan

    O
    O

    e. Home loan

    b. Working capital loan

    c. Agribusiness loan
    e. Consumer loan

    6. Interest rate at which you had borrowed the loan?

    __________
    7. How was the behavior of customer representative or Loans Officer?

    Friendly
    Un-friendly

    Arrogant

    8. How did you find the assessment and requirement of papers?

    Fair
    Un-reasonable
    Overseen

    9. Did you find guidelines and norms of bank complicated?


    Yes
    No

    O
    O

    Yes, please give your valuable input.

    ________________________________________________________________

    O
    O
    O

    10.

    Was your project/reason for loan listened/listed by us, respectfully?

    Yes
    No

    O
    O

    No, please give your valuable input.

    _________________________________________________________________
    11.

    How did you find the time taken in entire process?

    Good

    Can be improved

    Needs Improvement

    Did you find any papers/formalities to be irrelevant/unnecessary?

    12.
    Yes

    No

    Yes, please give your valuable input.

    ____________________________________________________________________
    13.

    Can the time frame/formalities be reduced?

    Yes

    No

    Yes, please give your valuable input.

    _________________________________________________________________
    14.

    Was the decision making process well in time and with reasoning?

    Yes

    No

    No, please give your valuable input.

    ______________________________________________________________________
    15.

    Did you get the required amount of loan?

    Yes

    No

    No, was it due to your financials


    was it due to bank norms

    16.

    O
    O

    Any other recommendations:-

    _____________________________________________________________________________
    _____________________________________________________________________________
    ______________________________________________________

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