Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).
Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).
Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).
Project Leader/Green Belt: Keri W. Chandler Project Leader Title: Customer Engineer Project Start Date: June 9, 2003
Master Black Belt: Steven Bonacorsi
Six Sigma in Action Printer Consumables
Customer Profile 8,000 seat Aircraft Manufacturing Company Business Problem & Impact When a printer is retired the consumable supplies are not being removed from inventory in the GEAE IME Tool Crib. GEAE is paying for supplies that are no longer needed. Measure & Analyze Data Collection: The IME Tool Crib was inventoried for all Consumable supplies in June, 2003. As Is the process was 67% defective and operated at a 1 sigma (ST) Root Causes: Root Causes to variation was determined to be: No one owns removal of obsolete inventory, Unclear process when a part becomes obsolete, over-purchasing unneeded supplies Improve & Control Improve:A Pugh Matrix was used to determine the best possible solution. GEITS removing consumable supplies once a printer was decommissioned had the greatest sum of positives and least negatives , thus was the logical choice. Control: The new printer consumable removal process was implemented in August 2003. Moving forward, on site techs will inventory the IME tool crib once a printer is decommissioned and return supplies to Vendor for credit. Results/Benefits At the end of process implementation defects were reduced by 27%, Sigma increased to 1.8 (st). Resulting in a direct savings of > $920.00 for the customer.