Questionnaire

Dear respondents you are requested to fill following statements on 1 to 5 scaling where 1=minimum and 5= maximum Name.. GenderAgeBank.. Qualification..Occupation

1. I am very familiar with this bank 1 2 3 4 5 2. My bank offers a complete range of services 1 2 3 4 5 3. My bank performs services accurately 1 2 3 4 5 4. Employees at my bank are consistently courteous 1 2 3 4 5 5. My banks employees are neat in appearance 1 2 3 4 5 6. I feel excited while making any transaction with this bank 1 2 3 4 5 7. The employees of my bank rectify such matters correctly in their first attempt 1 2 3 4 5 8. My banks physical facilities are visually appealing 1 2 3 4 5 9. My bank has convenient branch locations 1 2 3 4 5 10. My bank has ATMs and other automated machines available at convenient locations 1 2 3 4 5 11. It is very easy to get in and out of my bank quickly without too long of a waiting time 1 2 3 4 5 12. I intend to continue to transact with this bank even if another bank provides me a better deal 1 2 3 4 5 13. I think of this bank as an expert in the services it offers 1 2 3 4 5 14. I am satisfied with the services provided by this bank 1 2 3 4 5 15. When I have problems, my bank is sympathetic and reassuring. 1 2 3 4 5 16. My bank keeps its records accurately 1 2 3 4 5 17. I receive prompt service from employees of my bank 1 2 3 4 5 18. I think the behavior of the employees of the bank instills confidence in customer?

1 2 3 4 5 19. I think the bank has employees who give me personal attention 1 2 3 4 5 20. My bank tells its customers exactly when services will be performed 1 2 3 4 5 21. Employees of my bank are always willing to help customers 1 2 3 4 5 22. I think the bank has my best interest at heart 1 2 3 4 5 23. I think the Employees of the bank understand my specific needs 1 2 3 4 5 24. My bank has convenient operating hours. 1 2 3 4 5 25. I think the bank has places to sit and wait. 1 2 3 4 5 26. I think the bank is neat and clean. Thanking you for providing your valuable time and support.