QUESTIONNAIRE

USE ()
Strongly
Agree
(5)
1

During my Banking
experience I found the bank
offered excellent service

During my Banking
experience the Bank Offers
Accurate and dependable
Service.

During my Banking
experience with this branch
I found the employees
courteous at all times

During my Banking
experience, the employees
provided me prompt
assistance at the time of
starting relationship with the
bank.

During the transaction with

the branch the employees
provided me personal &
individualized attention.

During my Banking
experience I found the
present interest rate are
reasonable.

During my Banking
experience with this branch
7

I find minimum avg.

balance of one thousand

Agree
(4)

Neither
agree nor
Disagree
(3)

Disagree
(2)

Strongly Disagree
(1)

rupees for saving account is

expensive
8

During my banking
experience I pleased to pay
one thousand rupee for
opening account reasonable.

During my banking
experience i found the
service provided by the
bank was very satisfactory.

10

During my banking
experience i found the
service provided by this
bank was unreliable.

11

During my Banking
experience i found the
employees were not
courteous to me.

12

During my Banking
experience i found the bank
employees were caring.

13

During my Banking
experience i found the
interest rate for loan product
are high.

14

During my Banking
experience i found the Bank
Services offered by the bank
are better than being
offered by other banks in the
market.

1. Sex
A. Male

2. Age
A. 18-25
C. 40-55
3. Education
A. Less than matric
C. Intermediate
E. Post graduate
4. Occupation
A. Business Man
C. Retired
E. Others
5. Income (Per Month)
A. Below 10000
C. 20000-30000

B. Female

B. 25-40
D. Above 55
B. Matric
D. Graduate

B. Service
D. Self Employed-Professional

B. 10000-20000
D. Above 30000

6. For the past how many years you have account with PNB ?
A. 1-2 Year
B. 2-4 year
C. 4-7 year
D. 7 and above years