SURVEY QUESTIONNAIRE ON THE RESEARCH ENTITLED

ASSESSING THE CUSTOMER SATISFACTION THROUGH ONLINE REVIEWS AT EMRIZ

BULALOHAN AND TAPSIHAN : BASIS FOR PROPOSED IMPROVEMENT PLAN

Dear Respondents,

Greetings! we, 4th year Bachelor of Science in Business Administration – Marketing Management students from Bestlink College of the
Philippines are currently conducting a Business Research entitled ““ASSESSING THE CUSTOMER SATISFACTION THROUGH ONLINE REVIEWS
AT EMRIZ BULALOHAN AND TAPSIHAN : BASIS FOR PROPOSED IMPROVEMENT PLAN “
In line with this, we hereby humbly ask permission from yours to allow us to conduct survey regarding the mentioned study. Attach here with
is the copy of survey questionnaire. Rest assure that all data gathered from you will be kept in the highest of confidentiality.
Thank you very much for your cooperation!

-The Researchers

DEMOGRAPHIC PROFILE OF THE RESPONDENTS.

Name (optional): ____________________________________ Gender ( ) Male ( ) Female

PART 1. FREQUENT ONLINE REVIEWS FEEDBACK OF THE EMRIZ BULALOHAN AND TAPSIHAN.
Direction: Kindly put a check (✓) on what you rarely notice or see in the customer’s feedback through online reviews at Emriz Bulalohan and
Tapsihan. You may check (✓) more than one.

( ) Reasonable price
( ) Affordable Food
( ) Delicious Food
( ) Home style Cooking
( ) Approachable Staff
( ) Long waiting Time
( ) Clean Place

If any:

Part 2. ASSESSMENT ON THE CUSTOMER SATISFACTION THROUGH ONLINE REVIEWS AT EMRIZ BULALOHAN AND TAPSIHAN.
Direction: Kindly put check (✓) on your chosen rating in each indicator.

Rating Verbal Interpretation Description

4 Very Satisfied When the customer is filled with satisfaction.
3 Satisfied When the customer is contented and pleased.
2 Dissatisfied When the customer is not content or happy.
1 Very Satisfied When the customer is expressing or showing lack of satisfaction.
Reference: Nikhil rana (2023) 60 Restaurant Survey Questions for Guest Feedback.

1.1 Perceived Product Quality

Indicators 4 3 2 1
1. Emriz Bulalohan and Tapsihan served tasty and flavorful food.
2. The product served at emriz bulalohan and tapsihan are fresh and quality.
3. The food served at emriz bulaloha and tapsihan has a right temperature.
4. The product appearance at emriz bulalohan and tapsihan is attractive to the customers.
5. Emriz Bulalohan and Tapsihan recommended drinks and dessert to the customers.
1.2 Perceived Service Quality
Indicators 4 3 2 1
1. Greeting from employees at emriz bulalohan and tapsihan are welcoming.
2. The level of noise inside the restaurant not so disturbing while eating at emriz bulalohan and tapsihan.
3. The cleanliness of the ambiance of the restaurant are attractive.
4. The employees of the restaurant are friendly looking.
5. The speed of seating upon your arrival at emriz bulalohan and tapsihan are satisfying.
1.3 Perceived Value

Indicators 4 3 2 1
1. The uniform of the employees at emriz bulallohan and tapsihan are clean and wellined.
2. The way the employees at emriz bulalohan and tapsihan care and take action about the customer
complaints
3 The employees at emriz bulalohan and tapsihan explain the menu to the customer before they order.
4. The employees are always available for the assistance when they are needed by the customers.
5. The act and smile of the employees at emriz bulalohan and tapsihan are much looking friendly.

1.4 Perceived Price

Indicators 4 3 2 1
1. Price of meals that are on the menu at emriz bulalohan and tapsihan are worthy.
2. The various types of payments and the transaction process are easy to do.
3. The bill you received is accurate when you paid for the food you ate.
4. The promo, coupons, discounts and special offers are so attractive to the customers.
5. The waiting time for payment of your meals at emriz bulalohan and tapsihan is enough.

PART 3: PROBLEMS ENCOUNTERED BY THE RESPONDENTS IN CONCERN TO CUSTOMERS SATISFACTION.

Direction: Kindly put a check (✓) on the problems that encountered by the respondents in concern to customer satisfaction at Emriz Bulalohan and
Tapsihan. You may check (✓) more than one.

( ) Some of the quality of the product that the Ermiz Bulalohan and Tapsilogan is not fit for their price.
( ) The product is sometimes not satisfying due to its temperature.
( ) The employees of Ermiz Bulalohan and Tapsilogan are quite not welcoming to their customers sometimes.
( ) Customers always wait too much for the serving of foods.
( ) Some of the employee is not active for the assistance that need by their customers.
( ) The customers feel uncomfortable for the act of the employees.
( ) The amount of change is sometimes not exact for the payment of foods that the customers ate.
( ) The place of Ermiz Bulalohan and Tapsilogan is quite small whenever they have a lot of customers for dine-in.

If any:

PART 4: IMPROVEMENT PLAN TO ENHANCE THE CUSTOMER SATISFACTION THROUGH ONLINE REVIEWS AT EMRIZ BULALOHAN AND
TAPSIHAN.
Direction: Kindly put a check (✓) to the information that need to improve at Emriz Bulalohan and Tapsihan. You may check (✓) more than one.

() The employees should always reduce waiting time for the serving of the foods for the customers.
() Dealing with customers compliance and concerns should always a must.
() Maintain the hygiene and cleanliness of the restaurant.
() Put at least one (1) restroom for the dine-in customers.
() Create a comfortable dining area to attract many customers.
() Maintain a fixed menu in order to avoid misunderstanding between the customers.
() Continue and monitor the well space dining area for the customers.
() Always act a friendly service for the customers in order to meet the customers satisfaction.

If any:

THANKYOU AND GODBLESS!!!