CUSTOMER SATISFACTION AMONG GRADE 11 SENIOR HIGH SCHOOL

LEARNERS IN SCHOOL CANTEEN'S FOOD AND BEVERAGES

STATEMENT OF THE PROBLEM

This study aims to investigate the factors influencing customer satisfaction among
Bolinao Integrated School selected Grade 11 Senior High School learners in school
canteen's food and beverages.

1. What is the demographic profile of participants in terms of.

1.1 Age
1.2 Gender
1.3 Grade Level/Education Level
2. How satisfied are the participants at canteen’s service in terms of.
2.1 Food and Beverage Quality
2.2 Service Quality
3. What are the factors influencing customer satisfaction among Bolinao Integrated
School Grade 11 learners in school canteen's food and beverages?
4.What are the ways to improve customer satisfaction among Bolinao Integrated
School Grade 11 learners in school canteen's food and beverages?

QUESTIONNAIRE:
1. As a student/customer of Bolinao Integrated School canteen’s what are the
factors influence to your satisfaction in school canteen’s food and beverages?
2. What are the food and beverages items you usually enjoy from the school canteen?
3. Is the food served always hot enough,how about beverages is it always cold enough for
you? Why?
4. Is the canteen’s location warm enough for you? Why?
5. Do the seller clean and sanitize the dishes, cutlery/silverware and equipment well
enough? Why?
6. What is your opinion about canteen’s seller hygiene?
7. What is your opinion about canteen’s ambiance?
8. Are the seller kind and friendly? Why?
9. Do they serve food and drinks properly and do they provide them at the right time?
10. What are the biggest positives and negatives about canteen’s food and beverages
service at your school?
11. Do you have any suggestions on how your school canteen's should improve the overall
food and beverages quality and service quality?
 QUESTIONNAIRE:
1. As a student/customer of Bolinao Integrated School canteen’s what are the
factors influence to your satisfaction in school canteen’s food and beverages?
2. What are the food and beverages items you usually enjoy from the school canteen?
3. Is the food served always hot enough,how about beverages is it always cold enough for
you? Why?
4. Is the canteen’s location warm enough for you? Why?
5. Do the seller clean and sanitize the dishes, cutlery/silverware and equipment well
enough? Why?
6. What is your opinion about canteen’s seller hygiene?
7. What is your opinion about canteen’s ambiance?
8. Are the seller kind and friendly? Why?
9. Do they serve food and drinks properly and do they provide them at the right time?
10. What are the biggest positives and negatives about canteen’s food and beverages service
at your school?
11. Do you have any suggestions on how your school canteen's should improve the overall
food and beverages quality and service quality?