RESEARCH INSTRUMENT

CLIENT SATISFACTION IN THE CANTEEN SERVICES IN MAKATI

HIGH SCHOOL

Dear Respondent:

We would like to find out the client satisfaction in the canteen services in Makati
High School.

Please take time to share your views by accomplishing the questionnaire. Rest
assured that your responses would be treated with utmost confidentiality.

The Researchers

Part I: PROFILE OF THE RESPONDENTS

Directions: Please check the item that best fits you and/or provide the needed data
asked for by filling the space provided.

Name: (Optional)

Age:

Gender:
 Part II: QUESTIONNAIRE IN THE CLIENT SATISFACTION

Direction: Please state your opinion for each statement by checking (✔) the number
that can best describe the behavior of your students while reading it. The
numbers of stand for the following responses are:

4 - Very Satisfactory

3 - Satisfactory

2 - Fair

1 – Poor

Meals Served

1. The meals that is being offered is

always fresh.
2. The meals supply the right amount
of nutrients for students.
3. The meals are being served in
sufficient time.
4. The meals that is being offered are
healthy.
5. The quality of meals are worthy.

Sanitation

1. The environment/school canteen is

clean.
2. The spoon, fork, cups and plates
are neat and clean.
3. The workers have a proper
hygiene.
4. Each workers used their kitchen
attire in preparing foods.
5. Each workers are responsible in
their tasks.
 Affordability of Meals

1. Clients can afford the meal's value

or cost.
2. They can afford what they want to
buy.
3.
4.
5.

Service

1. There is a fair treatment to the

students in serving meals.
2. There is a right conduct when
communicating to customers.
3. There's a proper equipment to use.
4. Easy to find utensils when you
need it.
5. The workers are calm and always
smiling when they serve foods.