THE IMPACT OF
CUSTOMER SATISFACTION
OF
ABM-12 LEARNERS IN
SCHOOL CANTEEN
AFTER THE COVID 19
PANDEMIC
Member
s
Roselynn Joy Joaquin Raily Angel Lourdes Maczene Bernadeth
Ampler Asuncion Barba Del Rosario Ellas
John Joel Crystal Mae Ashley Jewel Hannah Joy Danica Gail
Prado Pascua Paragas [Link] Ventillo
statement of the
problem
• What are those actions should do to satisfy the
customer?
• What are the specific needs of the customer for
their likeliness?
• How can the staff manage everyone's safeness
inside of the canteen?
conceptual
framework
I. Sociodemographic
[Link] (optional)
[Link]
[Link]
[Link]
II. Customer Satisfaction of ABM 12 San Jose City
National High School Student in the Canteen After
pandemic Analysis data through:
To know the reaction of ABM 12
1. Survey form
Students from the effect canteen
after pandemic.
research
hypothesis
[Link] indicators of canteen service quality were tangibility, assurance, reliability,
responsiveness, and empathy. Student satisfaction was based on the canteen
ambiance, cleanliness, facilities, features, and prices. They must ensure that each
services they offer to customers is satisfactory in order for them to return and
purchase their [Link], they must also sell safe and reliable goods to
prevent food contamination so that the customers feel safety whenever they buy
their products.
2. Customers usually needs a good atmosphere and a great customer service
where they would feel that they are welcome in the property and can also
ensure them that the product that they would buy is a strong,Reliable and an
affordable product and also the area where they are going to buy the product
should be clean and neat and proper looking where the products are easily
findable and are arranged in a propper way this would really satisfy our
customers needs.
3. Public health officials regularly audit canteens, and they are required to
maintain the same high standards of food safety and hygiene as any other food
establishment. Everyone who works in the cafeteria at a school must pay close
attention to ensure that the canteen staff handles food safely. Cutting corners
when it comes to food safety is just not an option because there is so much at
stake. Our research led us to the conclusion that it can assist our employees in
determining what is ideal for their lovely consumers.
methodolo
gy RESEARCH DESIGN
RESPONDENTS
THE DESCRIPTIVE RESEARCH METHOD THE RESEARCHER USED RANDOM
USING QUANTITATIVE APPROACH WAS USED SAMPLING AMONG FOUR ABM 12-
IN THIS STUDY. DESCRIPTIVE METHOD WAS [Link] RESEARCHER EQUALLY
THE MOST USEFUL FOR THIS STUDY, DISTRIBUTED THE QUESTIONER TO
CONSIDERING THAT THE RESEARCHERS
THE RESPONDENTS.
FOCUS ON THE PRESENT SITUATION
REGARDING THE TOPIC CUSTOMER
SATISFACTION OF ABM 12 SAN JOSE CITY
NATIONAL HIGH SCHOOL SENIOR HIGH
SCHOOLLEARNERS IN THE CANTEEN
INDUSTRY AFTER PANDEMIC.
RESEARCH
INSTRUMENT
The instrumentation that was used in this study was a self-made questionnaire. The
researchers were able to come up the instruments through reading related literatures
from various [Link] research instrument consisted of two parts. Part I of the
research instrument consist of the items which gathers the respondents demographic
profile such as name (optional) grade, section and [Link] The Part II was composed
of 1-10 questions.
Instrumentation was used a google form in order to gather the needed data based on their
satisfaction in terms of restaurant which gathered from the ABM 12 Students of San Jose
City National High School Senior High School.
data collection
procedure
The following statistics will be use to analyze the data to be collected in the study:Descriptive
statistics such as data collection that will tell how it often appears (Frequency) and as a percentage
will used to describe the demographic profile of the students as well as to discuss the problem of the
study.
Taking the weighted mean as well as providing the corresponding description will be used to
answer the canteen satisfaction of ABM 12 students of San Jose City National High School Senior
High School based on the likert scale.
plan for likert
scale
data
analysis
FORMULA
Gap width= series width/number of group
It is determined as gap width=4/5=0, 8
results
results
results
results
results
SUMMARY AND
CONCLUSION
• This study focused on understanding Grade 12 ABM learners' satisfaction with the on the
school canteen, acknowledging the elements that influence students' satisfactory about
canteen, which is the supporting data for researchers to better understand it.
• Customer Satisfaction might be negative or positive for them to acknowledge their ability
to rate things that are able to change in terms of [Link] factors had the greatest
impact because some students were not proficient in this level of satisfaction, making it
difficult for them to analyze what's to change their perspective on customers, and this
system of gathering their Opinions help other companies grow and learn something that
may apply to their business.
RECOMME
NDATION
• The result of this research will be beneficial to the teachers and also serve as a guide to
them whether they should go over the lessons carefully and clearly to ensure that
their students grasp them, and lastly, this research will also be beneficial to future
[Link] could serve as a head start, and they could use the flaws of it to
improve their own for more valid and reliable results.
• Proper time Management will also help the validity of the research by allowing the
researchers to Conducting surveys.
Thank you !!
