Perception of Grade 12 Senior High School Students on the Services and Facilities

of STI College Meycauayan

AFABLE, RUZZEL KARL

BARIRING, CYRILL JHEFFERSON L.

CRUZ, NEIL PATRICK C.

GASMEN, PAUL Q.

GORGONIO, RHON HARVEY C.

HIPOLITO, ARZEE

LEYBA, JUSTINE CARL M.

PASCUAL, JUAN MIGUEL O.

RAMIREZ, JEROME M.

YU, CHRISTIAN JEFFERSON F.

STI College Meycauayan

March 2018
 TABLE OF CONTENTS
Chapter I: PROBLEM AND ITS BACKGROUND…………………………………………1
Background of the Study………………………………………………………………….1
Statement of the Problem…………………………………………………………………2
Assumption of the Study………………………………………………………………….2
Theoretical Framework…………………………………………………………………...2
Research Paradigm………………………………………………………………………..4
Scope and Limitation of the Study……………..…………………………………………4
Significance of the Study………………………………………………………………….4
Definition of Terms………………………………………………………………………..5
Chapter II: REVIEW OF RELATED LITERATURE AND STUDIES………………………7
Foreign Literature…………………………………………………………………………7
Local Literature…….……………………………………………………………………..8
Foreign Study...…………………………………………………………………………...8
Local Study……………………………………………………………………………...10
Chapter III: RESEARCH METHODOLOGY………………………………………………..11
Research Design…………………………………………………………………………11
Population………………………………………………………………………………..12
Sampling Method………………………………………………………………………...12
Research Instruments…………………………………………………………………….12
Data Gathering Procedure………………………………………………………………..13
Data Analysis…………………………………………………………………………….13
Chapter IV: PRESENTATION, ANALYSIS AND INTERPRETATION……………….......15
Chapter V: SUMMARY, CONCLUSION AND RECOMMENDATION………………......24
Summary of Findings………………………………………………………………….....24
Conclusion……………………………………………………………………………….25
Recommendation………………………………………………………………………...26
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 1

CHAPTER I

PROBLEM AND ITS BACKGROUND

Background of the Study

Services and facilities of any corporation specifically to schools are the ones that entice

different people to come to that certain place. These two things serve as their assets.

Services is a benefit given by someone that can be availed by those who may receive it just

like students. On the other hand, facilities are built for a specific purpose; it is also something that

makes an action, operation, or activity easier. Deprived of having good services in every school,

people may have a bad impression to it as well as if they do not have a well facilitated facilities.

This research study is conducted to know the “Perception of Grade 12 Senior High School

Students on the Services and Facilities of STI College Meycauayan” with the help of descriptive

study under the qualitative approach.

School, just like STI College Meycauayan, is a good establishment if the employees

possess an acceptable attitude towards the people whom they are intended to give their services

and if they are being responsible and accountable in doing their job. Likewise, the school facilities

that is being used can be considered functional if it really helps anyone in doing their works.
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 2

Statement of the Problem

The researchers aim to identify the perception of Senior High School students on the services

and facilities of STI College Meycauayan, particularly to the Grade 12 SHS students.

Specifically, the study seeks to answer the following questions:

1. What is the perception of the respondents about the school’s quality of services and its

facilities?

2. How does the respondents define good quality of services and facilities?

3. What is the opinion of the respondents about the services and facilities of STI College

Meycauayan?

Assumptions of the Study

The researchers hypothesize that the Grade 12 Senior High School students of STI College

Meycauayan are satisfied and perceive a good quality with regards to the services that their school

is giving for them. But in the facilities, there are a lot of complaints about it.

Theoretical Framework

Theory of a Good Quality in Services and Facilities

Lazear (2001) provides a theoretical model suggesting that class size is important in the

education production function because of its effects on classroom atmosphere and is likely to be

more effective for improving outcomes for disadvantaged students. Several theoretical

explanations for this including class size in the function come to mind: improved classroom

management, differences in teaching techniques and positive peer effects. Small classes may ease
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 3

classroom management chores. Teachers may know their students better and meet

parents/guardians more frequently. Teachers may control the classroom better and spend less time

on discipline and transitions. Students may be ‘on task’ more consistently. In addition, teachers

may be more effective in small classes. In small classes, the curriculum may take on more variety,

breadth, depth, or richness because teachers have more time to focus on planning. With smaller

classes, teachers were able to individualize instructions according to the student’s needs, using a

variety of approaches, and allowing teachers to provide students with opportunities to reveal their

abilities and understanding. Teachers can offer more frequent critique and feedback to each

student. While some studies show that activities are more varied and innovative in small classes,

many studies suggest that teachers do not change their methods according to the size of the class.

Correa (1993) posits a theoretical explanation for the importance of class size in the

education production function that focuses on the role of individual faculty-student interaction.

His model describes teachers that must weigh efforts directed to the whole class versus individual

student attention. The larger the class the greater the instructor effort devoted to class wide

activities at the expense of individual attention. In this way, individual student learning and

outcomes decline as class size increases. His model illustrates the importance of separating class

size effects from total student responsibilities effects.

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 4

Research Paradigm

INPUT PROCESS OUTPUT

- Perception
- Questionnaire
- Students of a
- Interview
student

Figure 1. Research Paradigm

Scope and Limitations of the Study

This research paper extents its study to the selected students specifically to the Grade 12

Senior High School Students in STI College Meycauayan which is located at MacArthur Highway,

Banga, Meycauayan City, Bulacan.

The researchers composed a randomized selection of 10 respondents which is conducted

at the STI College Meycauayan, covering the school year of 2017 and 2018. Furthermore, the

actions, responses, and opinions of the students were only being observed in these years regarding

the research.

Significance of the Study

School is a conducive place for the students to learn. The more comfortable the students

are, the more likely they will learn. Thus, the significance of this study is for the researchers to

evaluate and determine the perceptions of the Grade 12 SHS students in terms of having a good

quality of services and facilities in their respective school which is the STI College Meycauayan,

that have been parts of their educational practices.

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 5

Some target beneficiaries of this study’s outputs are the following:

To the Students.

The results of the study will provide them an opportunity to evaluate the possible effects if

the school will be found as having a low – quality school services and school facilities and may be

able to cope up with those effects. Thus, if the school will be found as having a good quality of

school services and school facilities, students will feel the convenience in learning.

To the Teachers.

The results of this study will help them to become more aware of the views of the students

regarding school’s situation concerning school’s facilities and will improve their skills much more

such that they are one of those who are giving services in the school, especially to their students

whom they are teaching.

To the School Administrators.

They can use the results of the study as a reference to identify if the school is equipped

enough with regards to the school’s issue of having a good quality of services and facilities. They

may be able to evaluate, formulate, and apply possible actions to those existing school problems.

Definition of Terms

While reading the research paper, you will meet various terms such as the following:

• Accounted – consider or regard in a specified way

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 6

• Attainment – a thing achieved, especially a skill or educational achievement

• Automated – convert a process to a largely automatic operation

• Burnout – physical or mental collapse caused by overwork or stress

• Causation – the action of causing something

• Critique – to evaluate in a detailed and analytical way

• Deriving – obtain something from a specified source

• Diminishes – make someone or something seem less impressive or valuable

• Exceed – go beyond what is allowed or stipulated by

• Excerpted – take a short extract from a text

• Experience – the knowledge or skill acquired by experience over a period of time,

especially that gained in a particular profession by someone at work

• Facilities - something that is built for a specific purpose; something that eases an action,

operation, or activity

• Feedback – information about reactions to a person’s performance of a task

• Inevitable – certain to happen or unavoidable

• Phenomenon – a fact or situation that is observed to exist or happen

• Preliminary – denoting an action or event done in preparation for something important

• Prevalence – the fact or condition of being prevalent or commonness

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 7

• Reliability – consistently good in quality or performance

• Respondent – replying to something, especially a survey or a questionnaire

• Services - benefit given by someone that can be availed by those who may receive it

• Skills – the ability to do something well; expertise

• Stamina – the ability to sustain prolonged physical or mental effort

• Variation – a change or difference in condition, amount, or level

CHAPTER II

REVIEW OF RELATED LITERATURE AND STUDIES

Foreign Literature

Marx, 2006. A certain aspect of school climate that impacts the job satisfaction and student

achievement is the school building itself. Usually found in urban school settings, conditions of the

facility include, peeling paints in walls, shattered windows, poor lighting and instructional space.

The important components that the teachers and students’ perceptions are about their working and

studying environment have a lot of room and physical environment of the classroom.

Galiher (2006) and Darling (2005), used GPA to measure student performance because the

main focus in the student performance for the particular semester. Some other researchers used

test results or previous year result since they are studying performance for the specific subject or

year (Hijazi and Naqvi, 2006 and Hake, 1998). Many researchers have discussed the different

factors that affect the student academic performance in their research. There are two types of
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 8

factors that affect the students’ academic performance. These are internal and external classroom

factors and these factors strongly affect the students’ performance. Internal classroom factors

include student’s competence in English, class schedules, class size, English text books, class test

results, learning facilities, homework, environment of the class, complexity of the course material,

teacher role in the class, technology used in the class and exams systems. External classroom

factors include extracurricular activities, family problems, work and financial, social and other

problems. Research studies shows that students’ performance depends on many factors such as

learning facilities, gender and age differences, etc. that can affect student performance (Hansen,

Joe B., 2000). Harb and El-Shaarawi (2006) found that the most important factor with positive

effect on students' performance is Parental Involvement

Local Literature

In Dr. Julieta Betonio’s research, the overall rating of the indicators of the school’s quality

of delivery of services is fair as perceived by the staff personnel of the university. The respondents

gave the fair rating to indicate the school to improve the quality delivery of their services. The

study also aims to address the issues that affect school building conditions as a case study of the

Philippines.

Glewwe P. W.(2011)A review of the published school facility literature from 1995 to 2010

found that fully equipped schools with well-maintained rooms, suitable classroom furniture and a

school library produced better education outcomes.

Foreign Studies

The relationship between the conditions of school facilities and educational outcomes in

72 rural high schools in Texas are examined for Sheets’ study. It is found that the facilities
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 9

condition had an effect on student achievement and teacher’s income. Additionally, school’s poor

facilities, portable classrooms or postponed maintenance had lower the student’s achievement on

standardized tests.

Unsurprisingly, the results also suggested that the quality of teachers played a role in

student achievement. In this context, teacher quality reflected how their performance was rated by

their students, as well as teacher years of experience, academic qualifications, etc. Teacher

satisfaction, i.e. how satisfied teachers were with their jobs, was also significant in terms of student

performance. The study noted the correlation between teacher satisfaction and teacher quality.

The Impact of School Facilities on Student Achievement, Attendance, Behavior,

Completion Rate and Teacher Turnover Rate at Selected Texas High Schools. (December 2007)

Robert Scott McGowen, B.S., Texas A&M University; M.S., University of Houston, Clear Lake

Chair of Advisory Committee: Dr. Luana Zellner the purpose of this study was to explore the

possible relationship between school facility conditions and school outcomes such as student

academic achievement, attendance, discipline, completion rate and teacher turnover rate. School

facility condition for the participating schools was determined by the Total Learning Environment

Assessment (TLEA) as completed by the principal or principal’s designee on high school

campuses in Texas with enrollments between 1,000 and 2000 and economically disadvantaged

enrollments less than 40%. Each school in the study population was organized by grades nine

through twelve. Data for achievement, attendance, discipline, completion rate and teacher turnover

rate were collected through the Public Education Information Management System (PEIMS)

managed by the Texas Education Agency. Student achievement, attendance, discipline,

completion rate and teacher turnover rate and their relation to school facilities were investigated

using multiple regression models to compare sections and subsections of the TLEA with each of
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 10

the iv five dependent variables. Major research findings of this study included the following: first,

student achievement, attendance and completion rate measures were not found to be statistically

significant in relation to school facility conditions as measured by the TLEA at the 0.05 level;

second, discipline, or behavior, was found to be significantly related to the TLEA. This indicates

that the subsections of the TLEA could be used to predict discipline factors for schools in the study

population; third, teacher turnover rate was found to be related to the TLEA subsections of

Specialized Learning Space and Support Space, with the correlation to Support Space being

indirect. Literature from prior studies infers that relationships do exist between all five of the

study’s dependent variables. However, this study only yielded significant findings in the areas of

student discipline and teacher turnover.

Local Studies

A study was conducted by the researcher that is a Bachelor of Science in Agriculture and

other Related Fields in 2008. About 45% high school students in public schools in Ozamiz City

was not their interest in going to La Salle University because they have strict policies, lousy

teachers, strict teachers and guards, has a very high standard and a lack of courses.

In a previous study conducted by the researcher (Feasibility and Desirability of Offering a

Bachelor of Science in Agriculture and other Related Fields, 2008) it was found out that 45% of

the high school students in the public schools of Ozamiz City was not interested in attending La

Salle University for their college education. Among the reasons found in the study are: strict

policies, lousy teachers, strict teachers and security guards, very high standards and lack of courses

especially in sciences.
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 11

Synthesis of the Reviewed Related Literature and Studies

The foregoing literature and studies were supportive of the variables used in this study,

which include the perception of students about services and facilities in STI College Meycauayan

Literature and studies that give details about services and facilities. There was a better

outcome by Glewwe P. W.(2011) and by Dr. Luana Zellner facility has a impact on students.

Hence, the study was strengthened by using the presentation of the literatures and studies

from both foreign and local sources which were presented above.

CHAPTER III

RESEARCH METHODOLOGY

Research Design

While doing the paper, the researchers were guided by the descriptive type of study under

the qualitative research approach which focuses on the idea of the target respondents and is a

primarily exploratory research. It is used to gain an understanding of underlying reasons, opinions,

and motivations of the respondents. It provides insights into the problem or helps to develop ideas

or hypotheses for potential quantitative research. Qualitative Research is also used to uncover

trends in thought and opinions, and dive deeper into the problem.

Each respondent will be interviewed about their personal views and opinion about the

school situation focused on the school’s quality of services and qualities.

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 12

Population

Ten (10) students from their respective section in the STI College Meycauayan will be

picked randomly. These students will serve as the researchers’ respondents. The researchers will

give each of the respondents an interview guide questions that will help them to enhance their

understanding about the study which may therefore help the researchers do their work.

Sampling Method

The researchers used Random Sampling in doing their study as their sampling method.

Random sampling is a part of the sampling technique in which each sample has an equal

probability of being chosen. A sample, chosen randomly, is meant to be an unbiased representation

of the total population. In the case of the researchers’ research, they have shown the random

sampling method by randomly selecting 10 students from their respective section which will serve

as the respondents of the said study.

Research Instrument

The researchers used a self-administered interview questionnaire for the data gathering

process to get qualitative data. The researchers prepared interview questionnaires to gain the

needed data where respondents’ answers were free responses. The primary objective of the

interview was to determine the perception of the students in STI College Meycauayan in terms of

their experiences to the school facilities and services. The interview was constructed in such a way

that the respondents could answer it easily for them to be able to gather more accurate data.
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 13

Data Gathering Procedure

All data pertinent to the topics of this study were gathered personally by the researchers.

The data would be gathered from the conducted interview guide questions administered to the

respondents of the schools covered in this study.

Each respondent was given a permission letter by the researchers, explaining the purpose

why they are ones chosen as the potential interviewees on this study. The approved questions

presented by the researchers were personally given to the 10 respondents of STI College

Meycauayan.

In addition, the researchers formed interview questionnaire which was designed in

unstructured type, so the researchers may add follow-up questions during the actual interview.

Furthermore, the data were gathered through a personal interview. Researchers have prepared

a copy of the questionnaire for the respondents for them to follow the flow of the interview. Also,

this would guide and help them to provide more accurate answers. As soon as the participants

received the letter together with a copy of questionnaire, researchers have started to conduct the

actual interview.

Data Analysis

All data was gathered, by using the appropriate questions based on the researchers

Statement of the problem. The researcher will write the list of statement of the problem then

connect the researcher questions based on it.

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 14

1. What is the perception of the respondents about the school’s quality of services and its

facilities?

What is your perception about a school’s quality service and facility?

2. How does the respondents define good quality of services and facilities?

How will you define good quality service and facility?

3. What is the opinion of the respondents about the services and facilities of STI College

Meycauayan?

What is your opinion with the services and facilities provided by STI College

Meycauayan?

What do you think are the components which make up quality service and facility?
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 15

CHAPTER IV

PRESENTATION, ANALYSIS AND INTERPRETATION

This chapter presents, interprets, and analyzes the answers of the respondents to the

researcher’s questionnaires. This chapter aims to answer what the perspective of Grade 12 students

is towards STI College Meycauayan’s services and facilities.

1. What is your perception about the school’s quality service and facility?

Some students are contented with the teaching in STI College Meycauayan

in the respective strands the respondents are enrolled in. However, the respondents

are experiencing issues with room ventilation about with the facility. Here are some

statements from the interview with the respondents:

“Ahm! Okay naman sya kaso ha! Mainit nga lang hee! Tapos pero, yung ahm!

Pagdating sa… pagtuturo maganda talaga sya yung pagturo sa sti.”

“Ahm! Pagdating sa service okay lang naman yung pagtuturo pero pag dating sa

facilities yun lang yung ano kasi yung aircon”

“So ayun yun nga pagtuturo ng mga teachers ok naman sya madami naman kaming

natututunan kaso nga lang den ayun nga yung problema aano sa school facilities

kasi mainit tapos mainit hahahahahahaha”

PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 16

“Para sakin yung school’s service and quality ng school’s service and facility okay

lang naman siya kaso yung ... facility masyadong maliit yon.”

Nevertheless, one respondent seems to be satisfied with the good quality service

and facility in STI College Meycuayan. However, the respondent failed to give

further details. Moreover, one respondent desires to receive quality service and

facility but he was not able to point out the specifics.

“Okay lang.”

"Gusto ko yung maayos at merong magandang service."

The rest of the respondents did not answer the question directly but voiced out

different opinions instead. These opinions include the success of the school in board exams,

students’ motivation in attending classes, and remarks about the administrative staff of the

school.

Researchers’ summary:

Temperature can change the student moods and can distract them from their study,

even there is a good quality of teaching, if the student is irritated the percentage of their

learnings possibly will be down. This is one of the study shown about temperature affects

students learning. Temperature has been shown to have a tremendous impact on student

performance, and it all begins with altering our mood. Temperature’s effect on mood
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 17

decreases memory and cognitive ability which is what affects learning ability. Data

collected from a study done by the University of Scranton reveals that students perform

best in controlled temperatures with test scores averaging in the 90th percentile. When

temperatures were too hot scores averaged in the low 70s, and at the mid-70s when they

were too cold.

2. What do you think are the components which make up quality service and facility?

Most of the respondents answered that quality service and facility of a school includes

faculty having a mastery of the subject matter and other means of conducting a lesson (as

per STI, a respondent mentioned about the use and advantage of Electronic Learning

Management System or ELMS). But then again, some expressed their desire for better and

more equipment especially for Culinary Arts students.

“Yung aircon Ano ba? uhm! Siguro yung ano yung sa ELMS tapos sa quality naman

siya ay sa ano room ok lang den pero yung aircon hahahahaha!”

“yun nga sa hahahahahahaha pagdating nga sa pagtuturo ok nga kasi maganda yung

turo yung facilites lang talaga yung problema dapat ayusin pa yung aircon”

“Sa pagtuturo wala naman na dapat iimprove kase okay naman ung mga teachers pero

sa mga facilities siguro dapat kunyare mainit sa room kailangan ipaayos agad nila yung

aircon para hindi masyadong naiirita yung mga estudyante”

PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 18

“Samin as… a CA kasi kami pag nagluluto kami kulang kasi yung ano naming...yung

gamit parang... nahihirapan kaming magluto dahil meron kulang na gamit ganyan

kailangan kami pa yung magdala halimbawa nalang ung sa blender syempre diba ang

bigat nun ang hassle tas may dala pa kaming ingredients tapos ano… may dala pa kaming

ibang gamit tas yung sa facility... ay sa quality service ano... ok naman siya kaso siguro

yung ano nalang… yung hindi ma- m- hindi masyadong mabagal yung.. proseso sa ibang

part ng school.”

“So ahmmmm.! Tingin ko yung components ng service quality is yung master nung

teacher yung lesson na binibigay niya yung tinuturo nya master nya yun tapos nasasagot

niya yung mga tanong ng students tapos sa facilities naman dapat ano maayos na

gumagana yung mga ayun yung aircon!”

One respondent expressed that a school must be able to provide enough number of

equipment and materials students need.

“ahh yun nga ahh siguro yung isang pinaka maganda ano jan ay yung facility kasi alam

naman naten sa STI Meycauayan yung facility naten ehhh hindi pa talaga… hindi sya…

ano tawag dito di sya... ehem… na natutustusan lahat ng estudyante katulad samin mga

CA lalo na sa kusina kasi meron ngang yun nga meron kaming mga gamit na kailangan

kami pa yung mag dala imbis na provided na ng school.”

 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 19

Researcher’s summary:

Good facilities amplify the good quality teaching in STI College Meycauayan.

Based on the interviews conducted, the researchers believe that if facilities are kept in good

condition, students will be more satisfied with both services and facilities in STI.

3. How will you define good quality service and facility?

The respondents had different definitions of good quality service and facility.

The students based their definition on their personal experiences. Here are some

of the statements of the respondents:

“Dapat masasatisfy yung mga students na mag aaral sa facility at yung facility

naman dapat comportable sa mga students na papasok.”

“So ano pagdating sa service ahhm.! Ma dedefine ko to pag yung isang

istudyante parang marami syang natututunan sa school tas mataas yung grades

nyabdahil naka depende din yun dun sa sa sa mga teachers kung pano sila mag turo

ganun tapos pag dating naman sa service ahhmm! less Reklamo yung mga students

ganun.”

“Pagdating sa service ano yung quality siguro masasabi mong ano yung natututo

yung mga istudyante tsaka ano tawag rito? Hindi naman sa mataas yung grades pero

madaming matututunan tas sa facilities yung maayos tsaka nasa tama yung ano.”

“so saken yung saaaaa good quality na service ano maraming matututunan yung

istudyante kahit na hindi man academicaly kung baga pati sa pag uugali nila nahuhubog
PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 20

yun tapos naman sa facilites naman ano kelangan maayos tsaka malinis yung

surroundings natin dito sa school.”

“Kung maayos yung … kung maayos yung service nung facility ano … ano ba yun

ulit nga.” “Nakakahiya…ulit..ulit nlng.”“Sa service kung maganda yung pag..papatakbo

nung school tsaka maganda yung pakikitungo ng mgaaa..mgaa s.. teacher o kaya staff sa

students tas sa facility naman siguro para sakin kung malawak siya ganun.”

“Ayun nga yung sabi ko kanina kagaya sa..sa question number 1 na ano.. dapat

komportable yung estudyante hindi sya ano.. hassle tsaka yung pagdating sa pagtuturo

ok naman ayun.”

“good quality and service facility is something na… nakakapag enhance

nakakapag… uh enhance provide and nurture yung skills ng mga estudyante.”

Researcher’s Overall Insights:

A good service must have these characteristics: Fast, reliable, admirable and a

teacher that has mastery of what he or she is doing. Furthermore, a good facility is

something that is comfortable and a space abundant enough for the student demand.
 PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 21

4. What is your opinion with the services and facilities provided by STI College Meycauayan?

The respondents gave out opinions which are based on their personal experiences

with STI College Meycauayan. Respondents expressed different opinions on the size and

temperature of rooms and the quality of teaching in the school.

Based on size:

“ang problema lang naman dito sa school yung maliit lang siya pero maganda

naman yung inooffer niya mas maganda lang sana kung mas palakihin tong school para

maoccupy naten yung natitirang time naten.”

“mhm uh..uhhh ano.. uh based sa ano ko.. experience kasi minsan sa registrar tsaka

sa cashier ang bagal ng ano.. diba dahil isa lang siguro ma susuggest ko ano.. ahit

magdagdag pa ng isang cashier ayun kasi ano diba.. ung mga estudyante pagka exam hindi

pa…hindi pa sila nakakapag exam kasi ang haba ng pila kaya ayun lang siguro yung

maaadvice ko na isang cashier.”

“Para sakin yung service ng STI College of Meycauayan ok naman siya kasi

maraming students yung nagugustuhan yung pagpapatakbo nung school tsaka yung

mga…mga turo dito sa school pero ano..masyadong maliit lng kasi siya tsaka crowded

ganun.”

“Hindi maiiwasan ng isang establishment or school na merong kakulangan pero

napupunan nila yung mga pangangailangan ng mga students."

PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 22

Based on temperature:

“Ahmmm! interms of services ok sya ahmm! Masasabi kong good quality yung

teaching dito sa sti pero yung sa facilities nga lang ano medyo 50/50 kasi ano minsan hindi

natutugunan nung school yung mga kailangan students lalong lalo sa AIRCONDITION.”

“Ano sa service ok naman sya yung pagtuturo ng mga teacher ayun nakaka satisfied

naman madami kang matututunan tsaka kaso nga lang yung sa facilitit facilites nga ano

mejo kailangan pa iimprove lalo na yun AIRCON.”

“ok lang pinaprioritize nila yung mga students di nila hinahayaan na malalate yung

student nila sa mga ituturo nila. Good quality naman lahat nag kakaproblema lang sa

room kase nga mainit.”

Based on teaching:

“kagaya nga ng sinabi nya hahahahahaha wag kang tumawa! Pag dating sa pag

tuturo maganda naman pero syempre sa service nga hindi natutugunan yung

pangangailangan ng istudyante tas yung sa facilities ano iimprove pa yun lang.”

“ang opinion ko.. sa service ano sila ok na ok ako sa service talagang sa facilities

lng may problema yun lang.”

“ahhm very... challenging yung facilities and service which is maganda dahil na

iiapply naming ito sa totoong buhay and sa actual profession na gusto naming ma..abot..

ganon.”
PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 23

Researcher’s Overall Insights: Register and Cashier should be more than 1 because it is

one of the problem to the STI College Meycuayan. Relocation or improve the size of STI

Meycauayan is also needed for the establishment to comply the demand of student. Lastly,

the teaching is okay for the respondent it just that the building characteristic cannot comply

to the students’ satisfaction and comfort.

PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 24

CHAPTER V

SUMMARY, CONCLUSION, RECOMMENDATION

Summary of Findings

The students that have been interviewed in the first question mostly refer to the

temperature of the school. Some said that it is ‘okay’. But there is some that say, the school

temperature is hot in terms of the air-conditioned rooms having problems. It’s either there

are water droplets or just there’s this random time that even if it is not leaking, it just doesn’t

have enough coldness that is maybe due to the overcrowded room itself. Moreover, there

is a respondent that desires to have a quality service, but when the interviewer asks how

that’ll be done, the respondent didn’t point out what he wanted to say specifically.

Second question leads to the components that make up quality service and facility

that is answered, saying most of the problem is with the air condition. Teaching is great.

No argument with that. But the students in Culinary Arts are having problems with the

equipment, complaining about the times that they have to bring their own equipment for

their own good.

Respondents answered the third question differently from the others. From the

satisfaction and comfortability of and for the students. To interaction of and to the staff of

the school, teaching ways and learnings.

The opinions of the respondents to our fourth question lies between the size,

temperature, and teaching. Respondents said that the school needs to have a bigger

establishment, add more space. The air condition needs to be repaired or to be fixed as soon

as possible because the respondents complains about the ventilation of rooms. It needs
PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 25

improvement. Lastly. Teaching. Respondents said it has no problem. It’s just the facility

that have the most complains.

Conclusion

Based on the findings of the study, the following conclusions are drawn.

1. The researchers conclude that the STI College Meycauayan facilities are small

and not comfortable to the students.

2. The researchers conclude that the respondents do not have any problem about

the teachings of STI College Meycauayan.

3. Based on temperature the researchers conclude that the facilities of STI

College Meycauayan is hot and lack of ventilation.

4. The researchers conclude that the services of STI College Meycauayan is

okay for the respondents and they are satisfied with it.

5. The researchers conclude that the Cashier and Registrar of STI College

Meycauayan should be more than 1 based on the experience of respondents.

6. The researchers conclude that the STI College Meycauayan facilities is

crowded according to a respondent.

PERCEPTION OF GRADE 12 SENIOR HIGH SCHOOL… 26

Recommendation

1. The researchers recommend that the STI College Meycauayan should

improve the facilities of their school.

2. The researchers recommend that STI College Meycauayan should provide

proper ventilation for the students.

3. The researchers recommend that STI College Meycauayan should add more

cashier and registrar to process faster the needs of the students.

4. The researchers recommend that STI College Meycauayan should provide the

needs of the students.

5. The researchers recommend that STI College Meycauayan should expand

their rooms or the school.

6. The researchers recommend that STI College Meycauayan should add more

Air-condition in the rooms for the students’ comfort.