Professional Documents
Culture Documents
ASSIGNMENT-1
Submitted By:
Vaishnavi Vasudevan
Roll No: 131135
Section- A
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 2
Name: Vaishnavi Vasudevan
Name of Firm: Fusion Beauty Salon
Date of Encounter: 14th Dec 2014
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 3
Name: Vaishnavi Vasudevan
Name of Firm: LIC
Date of Encounter: 24th Dec 2014
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 4
Name: Vaishnavi Vasudevan
Name of Firm: Emirates
Date of Encounter: 25th Dec 2014
7
Extremely
Satisfied
Likely
7
Extremely
Journal Entry: 5
Name: Vaishnavi Vasudevan
Name of Firm: Care Hospital
Date of Encounter: 30th Dec 2014
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 6
Name: Vaishnavi Vasudevan
Name of Firm: Ohris
Date of Encounter: 31st Dec 2014
7
Extremely
Satisfied
What could the employee/firm have done to make you happier with the encounter?
I was extremely satisfied and in my opinion the restaurant did everything possible to make it a
great evening for all its customers. Apart from a quick valet service, the restaurant was able to
manage everything in a good manner.
How likely is it that you will go back to this service firm?
1
2
Extremely
Unlikely
7
Extremely
Likely
Journal Entry: 7
Name: Vaishnavi Vasudevan
Name of Firm: APSRTC
Date of Encounter: 10th Jan 2015
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 8
Name: Vaishnavi Vasudevan
Name of Firm: HDFC net banking
Date of Encounter: 13th Jan 2015
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 9
Name: Vaishnavi Vasudevan
Name of Firm: Indian Overseas Bank
Date of Encounter: 14th Dec 2014
7
Extremely
Satisfied
7
Extremely
Likely
Journal Entry: 10
Name: Vaishnavi Vasudevan
Name of Firm: PVR cinemas
Date of Encounter: 16th Jan 2015
7
Extremely
Satisfied
7
Extremely
Likely