Mumbai Educational Trust

MET Complex, Bandra Reclamation

Bandra (West), Mumbai - 400 050.
Maharashtra, India.

SUBJECT: ORGANIZATIONAL
BEHAVIOUR

TOPIC: JOB SATISFACTION

Project submitted by: Project submitted to:

Name: Shah Prof.D.I.Cabral
Class: eMBA, Div.B
Roll no: 8

INDEX
1
ACKNOWLEDGEMENT....................................................................... 3

SYNOPSIS................................................................... 4

COMPANY OVERVIEW................................................... 5

OBJECTIVE..................................................... 6

QUESTIONNAIRE......................................................... 7

METHODOLOGY............................................................ 8

DATA COLLECTION....................................................... 8

ANALYSIS................................................................... 9

FINDINGS.................................................................. 20

CONCLUSION............................................................. 22

RECOMMENDATIONS.................................................. 23

BIBLIOGRAPHY........................................................... 23

ACKNOWLEDGEMENT

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I owe a great many thanks to great many people who helped and
supported me during the writing of this report.

My deepest thanks to Prof.D.I.Cabral for guiding and correcting various

documents of mine with attention and care. Thank you Sir for providing
me the opportunity to conduct a survey by visiting an organization. This
project gave me chance to interact with people in an organization.

I would also like to extend my gratitude towards Miss. Deepti

Ramchandani (Senior Consultant – Tax & Regulatory Services ) & Miss. Ritika
Gangwal (Consultant) who gave a warm welcome to me as an MBA aspirant
and helped me in conducting a survey in the organisation. I thank all the
respondents who were patient and co-operative while conducting the
survey.

Special thanks to MET’s library staff who have helped me by issuing the
necessary books and reference notes to me. They were crucial in
building a strong fundamental base about the concepts and peculiarities
involved in the topic.

Lastly, I would thank my family who have been supportive throughout

and my peers who have always been encouraging in completing this
project.

Synopsis

Objective:

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To know the attitude of the employees in general regarding their job &
their level of job satisfaction.

Actual study:

Studying the behaviour of employees in the organisation and find out

their level of job satisfaction & preparing the questionnaire for the
same.

Findings:

From the questionnaire survey, it was found that the management and
employees shared a decent relationship among each other.
Organisational goals and strategies were clearly communicated.
Employees co-operate with each other.

Conclusion:

In ERNST & YOUNG PVT. LTD., this has been proved that there are
various employees possessing different levels of job satisfaction &
working together to achieve the same goals of the company by being
complementary & supplementary to one another.

COMPANIES OVERVIEW

AC Ernst and Arthur Young were brought together when the firms
they started combined to create Ernst & Young in 1989.

4
Ernst & Young - a global organization of 152,000 people in 140
countries sharing their ideals and passion to help clients improve their
businesses around the globe.

Ernst & Young is a global leader in assurance, tax, transaction and

advisory services. Global Tax Advisory Services, Risk Advisory
Services, Transaction Advisory Services and Business Advisory
Services are the core services offered by the firm in India.

Our Global Industry Centers around the world can help you anticipate
market trends, identify implications and develop clear points of view on
various industry issues such as –

 Automotive
 Consumer Products
 Media & Entertainment
 Mining & Metals
 Oil & Gas
 Power & Utilities
 Private Equity
 Real estate
 Technology
 Telecommunications, etc.

OBJECTIVE
JOB SATISFACTION is an individual’s general attitude towards his or
her job. Job satisfaction is a Positive feeling about one’s job resulting
from an evaluation of its characteristics. In other words, Satisfied

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employees hold positive feelings about their job and dissatisfied
employees hold negative feelings about their job.

The two most widely used approaches are –

 A Single Global Rating Method

 A Summation Score Method

A Single Global Rating Method is asking individuals to respond to 1

question such as, “All things considered, how satisfied are you with
your job?”

A Summation Score Method is more sophisticated. It identifies key

elements in a job & asks for the employee’s feelings about each typical
factors & then these are rated on a Standardized Scale & added up to
create an overall job satisfaction score.

Largely, the Impact of Job Satisfaction on Employee’s Performance

affects the following –
 Employee Productivity
 Absenteeism
 Turnover

With this project, I have learnt the attitude of employees towards

their job & their way of expressing dissatisfaction by using
“SUMMATION SCORE METHOD”

The QUESTIONNAIRE used for the survey is as follows -

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SR. NO. STRONGLY STRONGLY
FACTOR AGREE NEUTRAL DISAGREE
AGREE DISAGREE

01. You are satisfied with your job.

02. You are satisfied with companies rules

& policies in regard to the employees.

03. Your satisfactory level affects your

performance at work.

04. Do your absenteeism depends on your

satisfactory level.

05. You have supportive working conditions

in the company.

06. You have supportive colleagues in the

company.

07. You get Equitable Rewards when you

perform well in your job.

08. You have lot of expectations from your

job.

09. My job is good.

10. My job should be better.

11. How do you express your dissatisfaction?

Leave your job.
Voice against the wrong.
Remain Loyal to the company.
Neglect the situation.
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 METHODOLOGY
The data collected for the purpose of this project was from primary
and secondary sources. For collection of primary data, Survey
Methodology was used. It was done with the help of a questionnaire to
evaluate the job satisfaction level of the employees. Secondary data
was collected from the organisation’s official website to learn about
the company’s profile.

The data was collected from a sample of 11 employees of ERNST &

YOUNG Pvt. Ltd. The composition of the employees was varied across
several departments.

The questionnaire consists of 11 close ended questions which were

individually filled by the employees.

DATA COLLECTION
Data was collected from the employees in the form of a Questionnaire.
Questionnaire was filled by 11 employees of Tax & Regulatory
Department of the organization.

Collected data would be further analyzed by SUMMATION SCORE

METHOD as it creates an overall job satisfaction score. Moreover, a
single question would not be able to find the answer on the level of job
satisfaction of the employees.

ANALYSIS
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1. You are satisfied with your job.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 5

3. Neutral 0

4. Disagree 5

5. Strongly Disagree 1

Total 11

strongly agree agree neutral disagree strongly disagree

9%

45%

45%

2. You are satisfied with companies rules & policies in

regard to the employees.

9
 Sr.N Options No.of
o people
1. Strongly Agree 0

2. Agree 4

3. Neutral 3

4. Disagree 3

5. Strongly Disagree 1

Total 11

4
3.5
3
2.5
2
1.5
1
0.5
0
Strongly Agree
Agree
Neutral
Disagree
Strongly
Disagree

3. Your satisfactory level affects your performance at

work.

10
 Sr.N Options No.of
o people
1. Strongly Agree 0

2. Agree 9

3. Neutral 1

4. Disagree 1

5. Strongly Disagree 0

Total 11

9
8
7
6
5
4
3
2
1
0
Strongly Agree Agree Neutral Disagree Strongly
Disagree

4. Do your Absenteeism depends on your Satisfactory Level

Sr.N Options No.of

o people
1. Strongly Agree 0

11
 2. Agree 8

3. Neutral 2

4. Disagree 1

5. Strongly Disagree 0

Total 11

8
7
6
5
4
3
2
1
0
Strongly Agree Agree Neutral Disagree Strongly
Disagree

5. You have supportive working conditions in the company.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 3

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 3. Neutral 6

4. Disagree 2

5. Strongly Disagree 0

Total 11

6 6
5

3 3
2 2
1

0 0
Strongly Agree Agree Neutral Disagree
0
Strongly Disagree

6. You have supportive colleagues in the company.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 5

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 3. Neutral 3

4. Disagree 3

5. Strongly Disagree 0

Total 11

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5

7. You get Equitable Rewards when you perform well in your

job.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 2

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 3. Neutral 6

4. Disagree 2

5. Strongly Disagree 1

Total 11

6
6
5

2
2
1 2
0 0
Strongly Agree
Agree
1
Neutral
Disagree
Stongly
Disagree

8. You have lot of expectations from your job.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 6

3. Neutral 3

4. Disagree 2

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 5. Strongly Disagree 0

Total 11

18%

Strongly Agree
Agree
Neutral
Disagree
55% Strongly Disagree

27%

9. My job is good.

Sr.N Options No.of

o people
1. Strongly Agree 0

2. Agree 5

3. Neutral 2

4. Disagree 4

5. Strongly Disagree 0

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 Total 11

5 5
4 4
3

2 2
1

0 0
Strongly Agree Agree Neutral Disagree
0
Strongly Disagree

10. My job should be better.

Sr.N Options No.of

o people
1. Strongly Agree 1

2. Agree 9

3. Neutral 1

4. Disagree 0

5. Strongly Disagree 0

Total 11

17
 9
8
7
6
5
4
3
2
1
0
Strongly Agree Agree Neutral Disagree Strongly
Disagree

11. How do you express your dissatisfaction?

Sr.N Options No.of

o people
1. Leave your job 4

2. Voice against the 4

wrong

3. Remain Loyal to 1
the company

4. Neglect the 2
situation

Total 11

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 Leave your job
Voice against the wrong
Remain Loyal to the company
Neglect the situation

Findings

The survey conducted at ERNST & YOUNG PVT LTD demonstrates

the different level of job satisfaction possessed by the employees. A
Summation Score Method of measuring Job Satisfaction was very
useful way of doing survey as it explained the key elements in a
job.

The key elements in a job are –

 Nature of Work
 Supervision
 Present Pay
 Promotion Opportunities
 Relations with co – workers

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The Effect of Job Satisfaction on Employee’s Performance was also
asked to the employees to know their viewpoints. Majority of the
employees agreed that the satisfactory level affects their
performance at work. Absenteeism of employees depends on the
satisfactory level.

Majority of the employees are satisfied with the companies policies &
rules of the organization.

The employees are supportive to one another. They have lot of

expectation from their job.

Employees agree that their job is good but they also agree that their
job could be better.

Overall, the employees agreed that they are satisfied with their job
but not highly satisfied.

Employees were also asked their way of expressing dissatisfaction.

Dissatisfaction can be expressed in a number of ways as follows-
 Leave the organization
 Voice against the wrong
 Remain Loyal to the Company
 Neglect the situation

Exit – Dissatisfaction expressed through behaviour directed towards

leaving the job.

Voice – Dissatisfaction expressed through active & constructive

attempts to improve conditions.

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Loyalty – Dissatisfaction expressed by passively waiting for conditions
to improve.

Neglect – Dissatisfaction expressed through allowing conditions to

worsen.

The outcome of dissatisfaction by the employees are –

36% would leave the job.
36% would raise their voice against the wrong.
10% would remain loyal to the company.
18% would neglect the situation.

CONCLUSION
Most of the respondents were between the age group of 25 - 45.
This shows that people joining their young age but fail to make it as
their career.
1. 60% of the total respondents were females. Female employees
are more in the company compared to male employees.

2. Work timings and culture also play an equally important role in

energising the employee while on the work floor.

3. Employees also said that maintaining close rapport with the

colleagues are very important. This means company follow team
work and they ensure that team spirit is maintained for effective
organisational goal achievement.

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 4. 50% of the employees said that their boss sometimes consider
their suggestions.

5. Many employees were learning new things and were happy about
it. This shows it is adding to their knowledge, skill and they feel a
sense of contentment towards the job.

Thus one can conclude saying that ERNST & YOUNG PVT. LTD.
employee’s level of job satisfaction is very high with good status,
good salary, and opportunity to learn new things, good working
conditions, good remuneration, good growth opportunities, job
security, and good incentives.

RECOMMENDATIONS

1. The company should give proper timely reward to their employees.

2. Training employees in case they are finding difficult to cope up

with work.

3. Targets should be more achievable so that stress levels can be

reduced among employees which will result in better job

satisfaction.

4. Since few employees are still not optimistic about the future with

the company they should be made permanent or personal

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counseling should be provided and should try to find out the

reason.

BIBLIOGRAPHY

 www.ey.com
 www.google.com
 Organizational Behaviour – Stephen Robbins

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