QUALITY CIRCLES

GROUP 1

CONCEPT
Pioneered by Japanese. Quality Control Circles (QCC), generally now known as Quality Circles (QC) or some call it as Small Group Activity (SGA) Quality Circle is a form of participative management Quality Circle is a problem solving technique

MEANING
Groups of employees who voluntarily meet together on a regular basis to identify, define, analyze and solve work related problems. An ideal size of quality circle is seven to eight members. Usually the members of a particular team (quality circle) should be from the same work area Interdepartmental or cross functional quality circles may also be formed

HISTORY
First established in Japan in 1962 by Kaoru Ishikawa The first circles were established at the Nippon Wireless and Telegraph Company, Japan BHEL, Hyderabad first in India to start Quality Circles

ORIGIN
After second world war, most of the countries faced the problem of industrial development. Japan was the worst hit This lead to the modern concept of quality control

OBJECTIVES
Promote job involvement Create problem solving capability Improve communication Promote leadership qualities

Promote personal development

Inspire more effective team work Improve productivity

WHAT HAPPENS AT QC MEETINGS?

Problem identification Problem Analysis Generate alternative solutions Select the most appropriate solution

Prepare plan of action

Present solution to management Implementation of solution

STRUCTURE

ADVANTAGES
Promotes leadership qualities among participants. Achievement satisfaction. Promotes group/team working Positive attitude

Develops I care and can do attitude

Personality development Positive working environment Increase productivity

PROBLEMS
May not be supported by top management No support effects the morale of the employees Lack of technical expertise

THANK YOU