QUALITY

CIRCLES

BY SUMIT SRIVASTAV
ASSISTANT PROFESSOR
FBS KIT
QUALITY CIRCLE

A quality circle or quality control circle is a group of

workers who do the same or similar work, who meet
regularly to identify, analyze and solve work-related
problems.
The QC concept provides an opportunity to the circle
member to use their wisdom, creativity and
experience to solve any issues related to any business
activities.
This is an organizational approach.
 ORIGIN of QUALITY CIRCLE

1950- SQC by W. Edward Deming

1962- Kouru Ishikawa (Firstly introduced in Nippon
wireless and Telegraph Co.)
1981- Article in india in Financial Express “ If japan
can why can’t we”
Nov. 1981- Mr. S.R. Udappa (General Manager in
BHEL, Hyderabad
 ELEMENTS OF QUALITY CIRCLE

Common Purpose (Everyone’s objective)

Team Work
Communication
Steps Involved in Quality Circle

Problem Selection and CFT Formation

As Is Status/ Gemba observation
Cause analysis
Development of Action
Trial and Check
Standardization
Conclusion