Controlling - Four levers of control

1.) Belief Systems :

2.) Diagnostic Controlling systems

3.) Boundary systems:

4.) Interactive control systems

Controlling - Four levers of control Suntel Mission and Vision statement Statement of purpose Company Values Belief among employees that everyone is responsible for each other for the company and consequently for co-workers Profit plans and budgets Goals and objectives Project monitoring Revenue monitoring Internal audits Performance evaluationper employee KPI Monitoring Code of business conduct Strategic planning systems Capital budgeting systems Goldern rules Face to face meetings with subordinates Senior management discussions on revenue, budgets on monthly basis TRIM index Employee Opinion Survey Coffee with CEO Knowlegde management traning sessions Special events

UA Mission and Vision statement Believe in continuous learning and improvement. Believe in supporting each other to achieve organisational objectives.

Continuous improvements in service standards

Rules and Regulation of Insurance Industry made by the Insurance Board of Sri Lanka.

Bi-monthly management meetings Employee Satisfaction Survey Employee Communication channels and forums Toastmasters Club Induction and Familiarisation Programmes