NASSCOM Annual Report 2011-2012

ANNUAL REPORT
2011-2012
Executive Council Association Overview Membership Profile The Year in Review Member Companies
CONTENTS
Message from the Chairman Message from the President Executive Council Association Overview The Year in Review NASSCOM Member Companies
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Message from the Chairman
Dear Colleagues, The year 2011-12 marked a significant landmark for the IT-BPO industry as it crossed the milestone of USD 100 billion in revenues. The industry performance this year demonstrated the sectors ability to innovate and deliver differently in order to maintain the growth trajectory. More importantly, companies are investing in building platforms and productised solutions to drive future growth opportunities. The industry is expanding into newer geographies and verticals where the growth is 1.4 time than in the mature markets. Emergence of a vibrant start-up product ecosystem creating solutions for India and the world also enhanced the product opportunity for India. During the year, NASSCOM launched significant initiatives to support the industry, and several of these were targeted at the SME players. Market access opportunities, sharing industry best practices, mentorship through industry leaders to highlighting the success stories NASSCOM worked actively to create a definitive and enduring agenda for SME growth. I personally travelled across India, meeting over 150 SME companies to understand the challenges they were facing and elicit their views on how these could be addressed. NASSCOMs Product Conclave and EmergeOut conference were extremely successful, drawing a record number of delegates and media attention. ProductsMade.in is a unique initiative from NASSCOM that provides a market place for products made in India. NASSCOM also launched the Technology/Knowledge Worker Health Plan to aggregate healthcare insurance needs of SME member employees and create an affordable plan. Talent development and growing the pool of skilled professionals was another thrust area for NASSCOM in 2011. The organisation set up the IT-ITeS Council under the aegis of the National Skills Development Council to create assessments, curriculum, foundational skills courses, and programmes for faculty development. Building the domestic market remained another key priority for NASSCOM, and we worked closely with the Department of Information Technology (DIT) to organise state workshops on e-governance across the country. A focused event was created with UID Authority to highlight opportunities for industry to build solutions around Aadhar. Partnership with the government on cyber security, data security and privacy is an important area for the industry. During the year, Data Security Council of India and NASSCOM created focused sessions, white papers, and government interactions to build thought leadership on this critical issue. NASSCOMs India Leadership Forum crossed the 20-year milestone this year. The two decades of the ILF have mirrored the changing landscape of the Indian IT-BPO industry, its evolution, growing maturity and moving up the value chain. NASSCOM has played a stellar role in engaging with the industry, a fact that is reflected in the increasing stature and size of the conclave. Going forward, NASSCOM will continue to facilitate the growth of the industry, scaling its initiatives in 2012 and working to provide an environment and ecosystem that is beneficial to the sector.
Rajendra S. Pawar Chairman, NASSCOM
Annual Report 2011-12
Message from the President
Dear Colleagues, The year 2010-11 has been an action packed year for NASSCOM, a period when the organisation has worked at multiple levels and several domains, to sustain the growth and momentum of the sector. Expanding NASSCOMs engagement with our members was a key priority during the year. Regional Councils, GIC forums, HR sub-groups, CEO sessions were created to discuss a broad range of issues and discuss best practices. Our membership is very diverse today and accordingly the industry forums at NASSCOM are focused on creating specific programmes that can help build these specific sectors. During the year, NASSCOM re-energised the BPO and Engineering Services Forum to create a focused agenda around skill development, market opportunities and industry positioning. NASSCOM also enhanced its policy initiatives focusing on the current operational issues of taxation, 24/7 operations as well as engaging on areas such as standards, privacy, online payments, Free Trade Agreements, etc. NASSCOM also engaged extensively with the government in creating the IT vision for the 12th Five Year Plan and industry inputs for the th draft National IT Policy. We are hopeful that the implementation of the 12 Plan and IT Policy will create a more conducive and enabling policy environment in the country. NASSCOM continued its interaction with policy makers of different countries, discussing the negatives of protectionism, and championing the cause of free trade. At the same time, it also took up the specific issues related to mobility, visas, double taxation, social security, etc. The focus for NASSCOM is to enable more global companies to set up presence in India and Indian companies to expand globally, both of which need policies for movement of skilled professionals. In 2011, NASSCOM also focused its attention on new and emerging markets and led delegations to Japan, China, Europe and Africa. At the same time, NASSCOM hosted several foreign delegations, providing the visitors with an overview of the countrys market, the regulatory environment and partnership opportunities with Indian players. During the year, NASSCOM also undertook detailed analysis of the cost competitiveness of the IT-BPO sector and published key statistics that demonstrates that despite perceptions of spiralling wage inflation and other costs, India will retain its cost advantage. At the same time, multitude of awards launched by NASSCOM Innovation Awards, Emerge 50, Healthcare, Talent Practices demonstrates how the industry is creating its value proposition of innovation and transformation, apart from the cost leverage. Sustainable practices around Green, Diversity were also showcased by NASSCOM through awards and research reports. NASSCOM also expanded its own team building both vertical and functional experts that can service the industry requirements of today as well as build the long term initiatives. As we look ahead, 2012 is a challenging year with global uncertainties high. NASSCOM will continue to build specific programmes, insights and priorities for the industry to sustain its growth momentum.
Som Mittal President, NASSCOM
EXECUTIVE COUNCIL (2011-2012)

OFFICE BEARERS
CHAIRMAN
Rajendra S.Pawar
Chairman & Co-founder NIIT Group
VICE CHAIRMAN
N. Chandrasekaran
CEO & Managing Director Tata Consultancy Services
PRESIDENT
Som Mittal
CHAIRMEN COUNCIL
Harish Mehta
Chairman & Managing Director Onward Technologies
N.R. Narayana Murthy

Chairman Emeritus Infosys
F. C. Kohli
Former Deputy Chairman Tata Consultancy Services
Ashank Desai
Co-founder & Former Chairman Mastek
K. V. Ramani
Founder & Former Chairman Future Software
Saurabh Srivastava
Chairman
Raj Jain
Chairman & Managing Director R. S. Software India
Atul K. Nishar
Founder & Chairman Hexaware Technologies
CA Technologies India
Phiroz A. Vandrevala
Direcrtor Tata Consultancy Services
Jerry Rao
Founder & Former Chairman MphasiS
S. Ramadorai
Vice Chairman Tata Consultancy Services
N. Lakshmi Narayanan
Vice Chairman Cognizant Technology Solutions
Ganesh Natarajan
Vice Chairman & CEO Zensar Technologies
Pramod Bhasin
Vice Chairman (Non-Executive) Genpact
Harsh Manglik
Former Chairman Accenture India
EXECUTIVE COUNCIL MEMBERS
Anand Deshpande
Founder, Chairman & Managing Director Persistent Systems
Aparup Sengupta
Managing Director & Global CEO Aegis
Arjun Malhotra
Chairman Headstrong Services India
Arun Seth
Non-Executive Chairman BT India
Avinash Vashistha
Chairman & Geography Managing Director
B.V.R. Mohan Reddy

Founder, Chairman & Managing Director
Bhaskar Pramanik
Chairman Microsoft Corporation India
C.P. Gurnani
CEO Mahindra Satyam
Accenture India
Infotech Enterprises
Deep Kalra
Founder & CEO MakeMyTrip India
Ganesh Lakshminarayana
President Dell India
Jai Menon
Group CIO & Group Director Innovation & IT Bharti Enterprises
Kiran Karnik
Former President NASSCOM
Krishnakumar Natarajan
CEO & Managing Director MindTree
Neelam Dhawan
Managing Director Hewlett-Packard India
Pankaj Chandra
Director IIM Bangalore
R. Chandrasekaran
President & Managing Director Cognizant Technology Solutions India
EXECUTIVE COUNCIL MEMBERS
Rajan Anandan
Rajesh Nambiar
Raman Roy
Chairman & Managing Director Quatrro BPO Solutions
Roopa Kudva
Managing Director & CEO CRISIL
Vice President India Sales & Operations Vice President & GM Global Delivery IBM India Google India
Sangita Reddy
Executive Director Operations, Apollo Hospitals and Founder & Managing Director, Apollo Health Street
Sharad Sharma
Chairman Movico Technologies
Srinath Batni
Member of the Board & Head Delivery Excellence Infosys
T. K. Kurien
CEO, IT Business & Executive Director Wipro
V. K. Mathews
Executive Chairman IBS Group
ASSOCIATION OVERVIEW
About NASSCOM
NASSCOM is the industry association for the IT-BPO sector in India. A not-for-profit organisation funded by the industry, its objective is to build a growth-led, sustainable, technology and business services sector in the country. Established in 1988, NASSCOMs membership has grown over the years and currently stands at 1,200. The member organisations represent 95 per cent of industry revenues and have enabled the association to spearhead initiatives and programmes to build the sector in the country and globally. NASSCOM members are active participants in the new global economy and are admired for their innovative business practices, social initiatives and thrust on emerging opportunities. NASSCOM is headquartered in New Delhi, India, and has offices in seven other cities including Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Pune and Thiruvananthapuram.
India headquartered organisations, multinational service providers with an India presence; and Global Inhouse Centres (GICs) of foreign corporations are equally represented in the membership of NASSCOM.
Activities
NASSCOM undertakes several initiatives and works with multiple stakeholders within the global IT-BPO ecosystem: > Policy Advocacy NASSCOM collaborates with the Government of India at the centre and states to build a policy framework that is conducive to the growth of the ITBPO industry in the country. > Membership Engagement NASSCOM works closely with its member organisations, encouraging them to share best practices and experiences, and mentor smaller organisations that are still on the learning curve. > Industry Development NASSCOM undertakes several development initiatives to spur the growth of the sector. Research It conducts industry research, surveys, and studies on emerging IT-BPO trends and sector performance to provide factual perspectives on the industry and the growth opportunities ahead. Events It organises national and international events to showcase new opportunities, collaborate, build thought leadership and facilitate networking. Forums Industry forums launched by NASSCOM cater to the needs of diverse segments and build specific programmes that can help these sectors to realise their potential. The Forums at NASSCOM include:
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Vision
To be an effective and engaging global trade organisation, complimented by the pillars of trust and credibility.
Mission
NASSCOMs mission is to deepen the IT-BPO industrys footprint in its core markets and beyond, building strategic partnerships with its customers. It seeks to establish India as a hub for innovation and professional services. NASSCOMs mission is also to expand the countrys pool of relevant and skilled talent and harness the benefits of ICT to drive inclusive and balanced growth. Transform Business, Transform India is the overall objective of NASSCOM and its member companies.
Members
NASSCOM members are organisations in India engaged in the business of IT services, BPO, Software Products, Engineering design, Internet and Ecommerce; Animation and Gaming. Organisations that provide services to the IT-BPO industry are institutional members of NASSCOM.
Animation VFX Gaming Technology With animation and gaming emerging as growth opportunities, the forum works with stakeholders to enhance visibility for the sector.
Business Process Outsourcing (BPO) The forum focuses on the high-growth BPO industry,finding solutions for the policy, people and process challenges it faces, identifying new growth opportunities and showcasing value addition opportunities.
online and offline sessions to promote mentorship and help members evolve winning sales and marketing, partnership and funding strategies. > Workforce Development Enhancing employability and access to a skilled talent pool is a critical enabler for Indias competitiveness. NASSCOM is engaged across a broad spectrum of academia, industry and governments to devise policies, curriculum and assessments to achieve the above objective. > Domestic Market, E-governance Use of technology and business services is gaining increased adoption across governments, corporates and small and medium businesses (SMBs). NASSCOMs focus is to engage with these stakeholders and build initiatives that promote public-private partnerships and standards and recognise excellence in IT adoption. > Enabling Environment NASSCOM in partnership with the industry has created specific programmes and awards that encourage innovation, security best practices and development of Tier 2/3 cities. > Sustainability In order to promote balanced growth across India, and build a sustainable IT-BPO industry, NASSCOM engages with its members on critical issues related to corporate social responsibility (CSR), enhancing diversity, inclusive growth and Green IT. > In order to enhance the employability of the talent pool in the country and build a secure database of employees, NASSCOM has initiated two specific programmes: National Skills Registry (NSR)
Engineering Research and Design (ER&D) The forum works with industry to devise strategies that will drive the ER&D sector, enabling it to emerge as a hub of global innovation.
Remote Infrastructure Management (RIM) RIM and Managed Services are going to develop into one of the biggest markets for the industry going forward. NASSCOM is working through this forum to define the areas of growth within the segment and work with industry to address challenges in these spheres.
Global In-house Centres (GICs) NASSCOM continues to build strategies for the growth of what were earlier referred to as captives. The forum focuses on sharing best practices, and value addition frameworks to help GICs emerge as strategic centres.
Quality This forum keeps NASSCOM members abreast of the developments taking place in the quality space, benchmarking practices and building leadership on standards development.
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Global Trade Development Expanding partnerships in existing markets and building opportunities in new markets is a key priority for NASSCOM. This is enabled through an effective engagement with international stakeholders, the government, customers and associations to collaborate on international policy, business partnerships, MoUs and business delegations.
NASSCOM in partnership with the industry has developed a unique initiativethe National Skills Registry (NSR), a national database of registered and verified knowledge workers in the industry. This database is managed and run by NSDL Database Management Ltd. (NDML), a fully owned subsidiary of National Securities Depository Limited (NSDL). NSR aims to build a robust and credible information repository on the knowledge professionals in the ITBPO sector. The benefits of NSR flow across to clients, service providers and employees. NSR has enhanced the value proposition of the Indian IT-
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Entrepreneurship NASSCOM is committed to promoting and nurturing small-and-medium companies within the IT-BPO industry. It does so through its EMERGEProduct Group, a one-stop-platform that uses
BPO industry and raised the bars on security standards in pursuit of excellence and client satisfaction. NASSCOM Assessment of Competence (NAC) NASSCOM Assessment of Competence (NAC) is an assessment and certification framework to ensure a steady supply of quality professionals to meet the present and future requirements of the IT-BPO industry. NAC aims to create a robust and continuous pipeline of talent through standard assessment and certification. It also helps to provide insights into the training and development needs of talent and helps governments and universities craft customised talent development initiatives and programmes. This framework is available for IT industry (NAC-Tech) as well as the BPO industry (NAC).
organisation set up in public-private partnership with NASSCOM, the Government of India and the Government of Andhra Pradesh. The key objective of the organisation is to catalyse development of e-governance in the country.
Affiliated Organisations
NASSCOM has contributed to the development of three organisations aimed at focusing on data security, corporate social responsibility (CSR) and e-governance. > Data Security Council of India (DSCI) The Data Security Council of India (DSCI) is a notfor-profit organisation, established with the key objective of building a credible and committed body to uphold data privacy and security standards. The mission of DSCI is to build the trustworthiness of Indian organisations as global sourcing service providers, and to send out a message to clients worldwide that India is a secure destination for outsourcing, where privacy and protection of customer data are enshrined in the global best practices followed by the industry. > NASSCOM Foundation (NF) NASSCOM Foundation (NF) was instituted with the aim of using information and communication technologies for development (ICT for D), and to catalyse corporate social responsibility (CSR) initiatives within the Indian IT-BPO industry. By implementing a diverse range of programmes NF is taking information and communication tools to underserved communities across the country. It is also channelising the immense potential of the ITBPO industry towards socio-economic development of the nation. > National Institute for Smart Governance (NISG) Incorporated in 2002, the National Institute for Smart Governance (NISG) is a Section 25
Profile of Member Companies
Member Distribution by Size
62% 9% 10% 12% 36% 30% 23% 69% 13%
Large
Medium
Small
Institutional
IT Services
BPO
Product Development
Engineering R&D, Embeded
Others
Large company Companies with gross revenue of over Rs.200 Cr Medium company Companies with gross revenues between Rs. 50 Cr and Rs. 200 Cr Small company Companies with gross revenues of less than Rs. 50 Cr Institutional company Companies that provide support services to the IT-BPO sector
Percentage of member companies working in each segment
Citywise spread of Membership
Membership Strength
1246 1136
1250
1256
12%
21%
800
892
21% 12%
520 600
4% 69% 6% 15%
9%
356 212
172
Bangalore Pune
Chennai Kolkata
Hyderabad NCR
Mumbai
36
94
Others
1988-89 90-91 92-93 94-95 96-97 98-99 2000-2001 2002-2003 Dec-04 Dec-06 Dec-08 Dec-10 Dec-11
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THE YEAR IN REVIEW
GOVERNMENT POLICY ISSUES

NASSCOM has been working closely with both the union and state governments of India to create a regulatory climate that is conducive to the growth of the IT-BPO industry in the country. As part of this agenda, NASSCOM initiated the following activities in 2011: Union Budget Proposals NASSCOM submitted its pre- and post- budget memorandum to the Ministry of Finance, making recommendations on key direct and indirect tax issues impacting the IT-BPO industry. The issues were compiled in close consultations with member organisations. Service Tax International Private Leased Circuit (IPLC) services The Central Board of Excise and Customs (CBEC) released a directive, changing the classification of IPLC services from Telecommunication to Business Support Services and thereby imposing service tax on Business Support Services. NASSCOM made a recommendation to withdraw the directive and rechange the classification of IPLC services to Telecommunication services. CBEC issued the withdrawal order (dated 19.12.2011) and reinstated the earlier position held. Service Tax Refunds NASSCOM has been representing the issue on refunds of service tax on input services used for providing output services in exports. The issue has been causing undue hardship to exporters for many years. Taking into account the proposal submitted by NASSCOM, the CBEC came up with a draft circular to streamline the refund process. The final circular is due for release. TDS on Service Tax The CBEC proposed to introduce the TDS mechanism in collecting Service Tax. The board set up a study group to examine its feasibility and implementation. NASSCOM has made frequent representations to rebuff such a methodology. Income Tax A representation was made to the Parliamentary Standing Committee of Finance on the Direct Tax Code bill, 2010
Meeting with the Director General of International Taxation A meeting was held with the DGIT, R.N. Dash and his team constituted by senior officials handling international taxation. The meeting revolved around transfer pricing issues and attributed global profits. Later, a half-day interactive workshop was also organised, inviting government and industry members for an in-depth dialogue on direct taxes.
E-commerce Telecom Commercial Communications Customer Preference Regulations, 2010 The Telecom Regulatory Authority of India (TRAI) issued a directive with reference to its Telecom Commercial Communications Customer Preference Regulations, 2010. The directive clarified and provided exemptions to non-commercial communication under certain categories to be excluded from the limit of one hundred SMSes per day per SIM. NASSCOM proposed amending the definition of Transactional Message and inclusion of certain entities in the exemption category to send SMSes beyond the prescribed limit by TRAI. The recommendations have been well considered by TRAI and proposed suggestions have been implemented. Working Group on Online Payments Based on recommendations from NASSCOM, a working group on online payments has been created by the Ministry of Finance, under the Chairmanship of Kiran Karnik. The members of the working group include RBI, IBA, NPC and NASSCOM. The working group is addressing issues related to technology infrastructure and charges for online payments. Funding for start-ups Working Group at the Department of IT The Department of Information Technology (DIT), Government of India under its 12th Plan recommendations and also the draft IT policy is looking at a fund of Rs. 1000 crore for small companies. NASSCOM is working with the DIT on the specific modalities of how this funding can be executed.
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Working Group at the Planning Commission The Planning Commission has created a working group on Early Stage, Angel and VC Investments. NASSCOM has been invited to be a member of this group and will suggest alternatives to enable seed funding for start-up entrepreneurs.
negative list of services would be when the Goods and Services tax was introduced.
GLOBAL TRADE DEVELOPMENT

Over the years, the focus of the Global Development Trade Programme has been to engage with a wide variety of domestic and international stakeholders, such as governments, customers and associations, to create regulatory frameworks that would foster trade with the Indian IT-BPO industry, position India as a trade partner and promote global sourcing in emerging markets and verticals. Under this Programme, NASSCOM has also been spotlighting Indias edge as an outsourcing destination and the unmatched value proposition offered by the countrys IT-BPO service providers. It has been doing so by reaching out to influencers including legislators, elected officials, associations, think tanks, academic institutions, customers, regulators, Indian embassies and the media. In 2011, NASSCOM continued to strengthen Indias credentials as a key global IT-BPO hub by initiating the following activities: EU-wide ICT (Intra-company transferee) visa NASSCOM has been working towards an EU-wide ICT visa on the lines of the Schengen visa rules. NASSCOM first initiated the concept of this visa four years ago, publishing a detailed whitepaper on the subject and submitting it to the European Commission. Patience and perseverance has paid dividends, with the formal ICT directive getting tabled in the EU Parliament in 2011. It is currently going through the parliamentary process where NASSCOM continues to steer the conversation with other coalition partners. NASSCOM was also called in to testify during the Parliament debate on the ICT directive. It is continuing to push for a harmonised work visa regime for the industry in the EU. Issues with delays/refusals of US visas and border patrol at port of entry NASSCOM had taken up the issues regarding delays/refusals of US visas and border patrol at port of entry with the US Ambassador in New Delhi. It had also held several rounds of discussions with the US Counselor in the capital and policymakers in the US to voice industry concerns. Visa issues with Canadian authorities The NASSCOM President met with key policymakers from organisations such as Citizenship and Immigration Canada (CIC), Human Resources and Skills Development Canada (HRSDC) and Foreign Affairs and International Trade Canada (FAIT) in Ontario. The two key issues discussed included:
Other Issues National Policy on Information Technology (NPIT), 2011 Submissions were made on the NPIT, 2011 circulated by the Department of Information Technology, Government of India with a vision of positioning India as a Global IT hub, building an IT powered, sustainable and inclusive national economy, and seeking dominance for the Indian IT-BPO business. A representation was made to the Parliamentary Standing Committee of Human Resource Development to discuss the Protection of women against sexual harassment at workplace bill 2010. Special Economic Zone The Special Economic Zone (SEZ) policy was introduced in 2000 with a view to attract larger foreign investments in India. The policy intended to make SEZs an engine of economic growth, supported by quality infrastructure and an attractive fiscal package, both at the centre and the state level, with the minimum possible regulations. The Ministry of Commerce came up with a concept paper to comprehensively address all aspects related to the policy framework and operational issues (viz; withdrawals of MAT and DDT benefits from assessment year 2012-13 and subsequent years to SEZ developers and units, withdrawal of profit-linked incentives, etc.). NASSCOM made its submission to the Ministry, detailing the key policy and operational challenges faced by the IT-BPO industry and suggesting recommendations for the same. Negative List of Services A comprehensive draft proposal was released by the CBEC to initiate an informed public debate on widening the tax base by introducing a negative list of services. (A negative list of services implies two things: firstly, a list of services which will not be subject to service tax; secondly, all other services (besides the ones mentioned in the negative list, and fall within the definition of supply of services), which will become taxable). NASSCOM made its recommendations on the draft proposal, stating that the ideal time for the introduction of the
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1. 2.
Problems faced by the industry with respect to recent changes in the migration policy IndiaCanada FTA
NASSCOM has also made a detailed submission on visa problems faced by the industry, which have been taken up and will be resolved soon. German mobility issues India and Germany had signed a partial totalisation treaty in 2009. Later, in July 2010, Germany had made a few changes in its immigration policies. To take up these issues, a bilateral meeting was initiated by NASSCOM in Berlin where an Indian delegation led by Joint Secretary, Ministry of Overseas Indian Affairs; Employee Provident Fund; NASSCOM and select industry participants met with a German delegation constituted by representatives from the Ministry of Labour and Social Affairs; Federal Ministry of Interior, Economics and Technology; Employment Agency and German Liaison Agency Health Insurance (DVKS). A breakthrough was made and Germany Agreed to de-link the SSA (Social Security Agreement) from the India-EU FTA and to honour the SSA signed between nations in letter and spirit Decided to exempt the Indian industry from paying towards local social security for visas granted under Section 27. The exemption will be allowed under two pillarspension and unemployment components of the German social security framework Agreed to NASSCOMs proposal of working together to define an objective list of parameters for specialists under Section 28. This will help in reaching an understanding on the parameters (minimum experience, training, education, salary level, etc.) that can be applied by adjudicating officers and complied by Indian IT organisations while applying for visas. Visas under Section 28, are exempted from m paying towards local social security on all four pillars unemployment, pension, health and accident With the above accomplished, India and Germany signed a comprehensive totalisation treaty on October 12, 2011. Shortage of work visas in Switzerland A NASSCOM delegation led by its Chairman, met with the Swiss immigration authorities in Bern, Switzerland. The Indian IT-BPO industry has been facing a number of problems with respect to visas and work permits in Switzerland. NASSCOM had raised these issues with the Embassy in Delhi and through the Ministry of Commerce under its negotiations for a comprehensive treaty. NASSCOM had submitted a detailed note with the
following recommendations: 1. Transparency in the current visa regime 2. Exclude L-permit from overall quota regime 3. Create trusted employer category 4. Option to surrender/de-register visas 5. Prescribe minimum legal wage 6. Create a Service visa category for knowledge workers Workshop on global mobility issues with ministries of Government of India NASSCOM held a workshop with the Ministry of Commerce, Ministry of Overseas Indian Affairs and Ministry of Information Technology and leading industry players on issues related to the mobility of workers in the IT sector. The Ministry of Commerce updated the industry participants on the current status of key agreements that it was negotiating with the as EU, Canada and ASEAN. It also highlighted the recently concluded FTAs such as those with Japan, Malaysia and Korea. The Ministry of Overseas Indian Affairs updated the industry on the progress it had made on totalisation treaties. The Ministry has signed SSA with more than 12 countries where four agreements, with Belgium, Germany, France and Switzerland are already operational. The industrys demand on the visa and SSA issues were noted by the Ministry of Commerce to be taken up during the negotiation of bilateral agreements with the respective countries. Session on Visa and immigrationTrends and challenges A session on Visa and immigrationTrends and challenges was held in Pune. It was attended by more than 60 participants from the industry. The session helped attendees to understand and gain a comprehensive overview of the current immigration trends, challenges and best practices covering multiple international destinations for multi-national corporations. Meeting with Indianapolis trade delegation The meeting was held in Hyderabad on September 26, 2011. It was hosted by NASSCOM, AMCHAM (The American Chamber of Commerce) and the City of Indianapolis, Indiana, USA, to discuss business opportunities in the US with the business leaders of Hyderabad. The delegation of business leaders led by Scott Miller, President and CEO, Develop Indy, met their counterparts to explore the potential for mutually beneficial business partnerships. The participants were apprised of a wide variety of business sectors that were currently experiencing rapid growth in Indianapolis, including healthcare, life sciences, and information
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technology. Miller gave a comprehensive overview of many general and specific industry tax credits and exemptions available in Indianapolis that offered a competitive environment for growth and development. The Consul General of Hyderabad, Katherine Dhanani also spoke at the meeting and provided her perspectives on India and the US, and possible business opportunities that the two countries could pursue together. The meeting was attended by 45 participants from 30 organisations. Session on Doing business in UKBusiness structure and Taxation perspective for Indian IT companies The session was held in Mumbai on November 8, 2011 and addressed by Tim Stovold, Partner, Kingston Smith LLP, UK. Its aim was to provide detailed insights into the various aspects of setting up businesses in the UK for Indian IT organisations, right from identifying the best-fit business structure for organisations. The goal of the session was also to set the rules straight for registration of a business entity in the UK such as corporation tax, VAT, employment tax, transfer pricing and other related issues. These included the M&A landscape in the UK, raising finance and the dynamic nature of the UK Immigration rules and regulations. The session was attended by 10 NASSCOM member organisations. VISITING INTERNATIONAL DELEGATIONS Delegation from China NASSCOM hosted a Chinese delegation, sent by the Central Government of China and led by Madam Qiu Hong, Assistant Minister, Ministry of Commerce. The delegation was accompanied by private sector IT enterprises which were looking to partner with Indian companies. Some of the Chinese enterprises which were part of the delegation were hiSoft, Beyondsoft, VanceInfo, WuXiAppTec, etc. Delegation from Korea A delegation from Korea, constituted by officials from each of the 16 local governments, the the Ministry of Public Administration and Security, and the Information Research and Development Institute visited India. The visit aimed to further an Understanding of communication infrastructure in India. Delegation from Nigeria NASSCOM received a delegation from the National Defence College of Nigeria as part of its Geo-Strategic World Study Tour. The theme of the tour was Information Communication Technology and National Development in India: Lessons for Nigeria. The
delegation included four officials and 16 defence personnel. Delegation from Estonia A high level Estonian delegation, constituted by representatives from the Ministry of Economy, Ministry of Foreign Trade and Estonian Development Fund visited NASSCOM. Estonia is very keen to develop a relationship with the Indian IT industry. Delegation from Shanghais Financial District NASSCOM received a high-level delegation from the Shanghai Financial District that wanted to explore business opportunities with NASSCOM members. Visit from North Rhine-Westphalia (NRW) A high profile delegation from the newly elected NRW parliament visited Mumbai on November 10, 2011 to meet Indian corporates and briefly visit some of their setups. The NRW region is among the most outward looking economies in Germany and the European region. INDIAN DELEGATIONS GOING OVERSEAS Delegation to Switzerland and Germany NASSCOM organised a delegation to Switzerland and Germany in June, 2011. The delegation was led by the NASSCOM Chairman and attended the European IT conference in Switzerland. The conference provided Indian IT-BPO companies with an opportunity to network with Swiss companies. The delegation also attended the NASSCOM-BITKOM Conference in Cologne and the Indo-German annual event in Dusseldorf. Delegation to Japan NASSCOM organised a business delegation to Japan in June, 2011. The delegation included 12 companies and more than 15 senior representatives from these enterprises. The delegation met with Japanese industry bodies, business and IT leaders, as well as government officials. The aim of the visit was to enhance Indias business ties with one of the largest economies of the world and encourage partnerships between the two countries for IT and business transformation. Presently, Japan accounts for around two per cent of the revenues of the Indian IT industry and NASSCOM expects this to increase to five per cent over the next five-to-six years.
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Delegation to China (Nanjing and Shanghai) NASSCOM, at the invitation of the Indian embassy in China, organised a delegation to Nanjing and Shanghai in September, 2011. The delegation was invited to be part of the IndiaChina Co-operation Conference organised by the local government in Nanjing. The purpose of the conference was to make the Chinese SoEs (State-owned Enterprises) aware of the value proposition of Indian IT companies and their IT competencies and skills. The Indian delegates got an opportunity to interact with over 200 SoEs at the conference in Nanjing. The Indian Consulate in Shanghai also organised an outsourcing roundtable and invited Chinese enterprises and SoEs to interact with the Indian IT delegation. Delegation to Africa (Kenya, Nigeria and Ghana) NASSCOM organised its second delegation to Africa in September, 2011, visiting Kenya in the east, and Nigeria and Ghana in the west. The delegation, representing 19 companies, was a strategic step by NASSCOM to explore new a geography beyond it traditional markets, and new business opportunities for its members. The emphasis was also on creating awareness among local stakeholderslocal governments and organisations about India, identifying potential organisations for partnerships and building long-term engagement programmes. Education delegation to Malaysia NASSCOM along with the Department of Information Technology, Government of India had organised a delegation to Malaysia in October 2011 for organisations which could offer services in skill building and capacity building. Delegation to Netherlands, Belgium and France NASSCOM organised a delegation to the Netherlands, Belgium and France in November, 2011. The key objective of the delegation was to provide an opportunity to Indian organisations to network with local companies and agencies in these countries, and in this manner, gain access into Europe. Many Indian IT organisations present in Europe participated in the delegation programme in all three regions. The Indian embassy in the Hague had organised an IT Summit around the visit by the delegation. Local organisations were invited to be part of the Summit. In Paris too, a conference was organised by the Chamber of Commerce and Industry France-India, and supported by Syntec (the IT association of France).
MoUs signed MoU signed with SWICO (Swiss Economic Association for Information, Communications and Organisational Technology) NASSCOM signed an MoU with SWICO, a major trade association in Switzerland, that combines the interests of its members and represents them in public as a competent negotiation and consultancy partner. The MoU was signed given the growing international interdependence in the ICT sector and in particular to improve business relationships between Indian and Swiss ICT companies, with a particular focus on business process outsourcing and software development. MoU signed with Kenyan ICT Board During the visit of the NASSCOM delegation to Kenya, NASSCOM signed an MoU with the Kenyan ICT Board, formalising the relationship with the government trade promotion body. The Kenyan ICT Board not only looks to NASSCOM for developing and promoting business between Indian IT companies and Kenyan organisations, it also depends on NASSCOM to give its IT industry a structure and a framework.
RESEARCH
REPORTS The IT-BPO Sector in India: Strategic Review 2011 Strategic Review, the annual publication of NASSCOM reviewed various aspects related to the Indian IT-BPO sector performance. The report included details of the service line trends, assessed the key components of Indias value proposition and provided a view on the outlook projected for the global and the Indian IT-BPO sector. The journey of the industry over the past decade and how this young industry has reinvented itself many times over in such a short span of time was also highlighted. Embedded Systems Opportunity: Powering Indian IT up the Value Chain The report indicated that while the current embedded software market size is relatively small, there is a huge opportunity that remains untapped in this segment. It also highlighted some of the challenges that the industry needs to overcome in order to effectively address this opportunity. Indian Knowledge Services Outsourcing Industry: Creating Global Business Impact The study outlined the growth of the global knowledge
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services segment from a negligible base 10 years ago to a USD 2.9 billion industry. Indias knowledge services industry earns around 70 percent of the global revenues of this industry, employs an estimated 70,000 people, and has been growing at around 24 percent annually over the past five years. It has emerged as a full-fledged industry in its own right, with its own specialised players, and its own characteristics and dynamics. India's Domestic IT-BPO Market: Winds of Change This report focused on the domestic IT-BPO landscape in India. It provided a comprehensive overview of the market landscape and highlighted the key opportunity areas/current trends in IT-BPO adoption. The report also covered the future adoption trends in India. INDUSTRY INSIGHTS Quarterly Industry Reviews These reports provided a regular, in-depth analysis of the IT-BPO industry to NASSCOM member companies. It covered key parameters and insights on the sector performance, and the global outsourcing landscape. The analysis covered the top 10-15 public listed companies, and provided an overview of the state of the industry on a quarterly basis. Casual Gaming in India This paper was released by NASSCOMs Gaming Forum in association with the International Game Developers Association (IGDA). The study threw light on the growth prospects of the casual gaming sector in India, which is expected to grow significantly at a CAGR of 32 percent by 2015. Revenue from this sector is expected to grow four times and the number of casual gamers to increase eight times by 2015. This study provided an overview of the casual gaming market, the eco-system, audiences, value-chain analysis, business models and the road ahead for this segment in India. Role of IT in Indian Healthcare This paper covered the crucial role information technology can play in transforming and enabling healthcare inclusion in India and how it could emerge as a key differentiator in the process. The Indian BPO Industry: Volume to Value, Redefining Tomorrow This report analysed the key trends in the Indian BPO sector along with case studies, and highlighted the transformational impact on customers.
Indian IT-BPO Opportunities in the Government Procurement Market Globally The report is the first-ever in-depth study and analysis conducted by NASSCOM on the potential of the international government procurement market. In the recent past, the government sector has been one of the largest spenders on information technology. It is estimated that the addressable market for the Indian ITBPO industry in this sector would be approximately USD 70-80 billion in the next 10 years, growing at a CAGR of ~14 percent. Indian IT-BPO: M&A an Engine for Growth This whitepaper analysed the M&A and PE trends in the Indian IT-BPO industry, identified key drivers and presented an outlook on future M&A/PE activity. Software Testing: Shifting from Functional to Business Assurance This report highlighted and substantiated with case studies the evolution of the testing segment in India, and the current and future market size. It also traced the changes in business and pricing models, growth strategies, emerging technologies and their impact on testing services. The challenges faced by this segment and initiatives taken to mitigate them were also covered in the report. ER&D Services in the Energy Sector This research paper highlighted the opportunities for Engineering, Research & Development (ER&D) services in the Energy sector. The assessment included an overview of the ER&D services landscape in India, and the key role that the India supply base could play in mitigating challenges faced by energy companies globally. It presented a framework for the supply base to exploit this opportunity. BEST PRACTICES Building a Career in the BPO Industry: Career Guide NASSCOM created a BPO career guide, which provided an insight into the industry, dispelling myths surrounding the sector and highlighting the career paths and advantages that it offered to Indias employable talent.
EVENTS
NASSCOM EMERGEOUT ConclaveKolkata The 6th edition of the EMERGEOUT Conclave was held in Kolkata on January 28, 2011. The theme of the conclave
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was Scale up your business: Challenges and opportunities. It focused on the supply side issues like operational efficiency, human resources, finance and funding, and sales and marketing, which confront an IT SME every moment. The conference drew participation from over 140 delegates. The EMERGE East showcase identified and honoured emerging IT companies of the Eastern region that are redefining the benchmark of excellence for the next generation of SMEs. A pre-EMERGEOUT workshop on Sales for Entrepreneurs Workshop was held on January 27, 2011 which helped the young entrepreneurs on how to sell their products and services to early adopters. NASSCOM India Leadership Forum The 19th edition of NASSCOMs flagship eventthe India Leadership Forum 2011 was held in Mumbai from February 8-10, 2011. The theme of the event was Drivers of the decade. The conference itself has been an indicator of Indias rise into prominence in the IT space with a growing number of attendees both from India and abroad. During 2011, the conclave drew participation from 32 countries, including new first time attendees Nigeria, Ghana, Kenya, France, the MENA region, South Africa, Bahrain, etc. Seven exclusive country sessions were organised during the conference and were well attended. Over three power-packed days, over 150 speakers, addressed more than 40 sessions and 1,600 delegates. NASSCOM Global Captive Conclave The thought-provoking and extensive two-day conclave was held from March 23-24, 2011 in Hyderabad. It brought together distinguished industry players from across the worldincluding sourcing heads, India centre heads, CIOs, CHROs and CFOs of Global in-house Centres (GICs) under one roof with the aim of discussing, debating and outlining the speedy evolution of GICs in India and to create strategies for their future growth. The conclave was attended by over 550 delegates from 175 companies that represented a cross section of the GIC landscape in India. A first of its kind event, it featured talks by 27 speakers, who addressed the gathering over eight sessions. The event provided a learning platform for delegates to share the best practices, discuss the challenges facing the sector, highlight the success stories and deliberate on new business models. NASSCOM Healthcare IT Awards NASSCOM and KPMG partnered to recognise initiatives/projects that demonstrated the growing role of technology in transforming healthcare service delivery in India. The awards event was held on April 2223, 2011 in Hyderabad. Exceptional organisations
offering path-breaking healthcare solutions were acknowledged for their innovative work. The awards was attended by the whos who of the health industry. NASSCOM Social Media Summit The maiden Social Media Summit was held on April 29, 2011 in New Delhi. It was attended by over 300 delegates. The high point of the conference was the fact that this was the first time that NASSCOM engaged with a totally different segment of marketing professionals from within and outside our member base. There were two Master Classes conducted at the summit on Building a personal brand and Social media marketing. NASSCOM EMERGEOUT ConclaveChennai The 7th edition of the EMERGEOut Conclave was held on June 7, 2011 in Chennai. The conclave was organised to collaborate and share thought provoking ideas on next generation IT innovations. The conclave had interesting sessions where attendees shared experiences and provided insights on cutting-edge solutions and concepts including the optimised software development lifecycle, cloud computing, enterprise mobile applications, best practices for delivering business excellence and operational efficiency, workplace transformation solutions and more. The conference drew over 300 delegates. NASSCOM HR Summit The 8th annual HR Summit was held in Chennai from July 28-29, 2011 on the theme The New Normal for Soft Assets. The event was attended by over 600 delegates and 30 speakers. The second day of the conference was dedicated to Master Classes by industry practitioners and academicians that were presented in a workshop format. Apart from sessions led by IT-BPO industry speakers, there were also talks by experts from non-IT sectors, who discussed best practices deployed in these domains. Parallel sessions on Talent and Skilling provided attendees with an opportunity to discuss key issues pertaining to manpower development in the industry. NASSCOM EMERGEOUT ConclaveGurgaon The 8th edition of the EMERGEOUT Conclave was held in Gurgaon on August 12, 2011. The theme of the conclave was New age opportunities for software companies via Cloud, Mobile and Social platforms. The second series of the AppFAME contest was held during the meet, which identified and recognised mobile applications that were delighting mobile users. Three App Developers were chosen as the finalists by a public vote. Over 400 delegates attended the conference.
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NASSCOM BPO Strategy Summit The 10th annual BPO Strategy Summit was held in Gurgaon from August 23-24, 2011. The theme of the Summit was Business Process Excellence: Powered by the Knowledge Worker. The conference drew 600 delegates and over 70 speakers from across the globe. NASSCOM Infrastructure Management Services Summit The 2nd edition of the Infrastructure Management Summit was organised in Bengaluru from September 2122, 2011. The two-day Summit featured 17 stimulating sessions that were attended by 375 delegates. Over 30 speakers, including global CEOs and CIOs of leading ITBPO organisations addressed the gathering. NASSCOM Engineering Services Conclave The Engineering Services Conclave was held in Pune from October 12-13, 2011 on the theme Innovation and High Value EngineeringIndia as a Strategic Partner. The event was attended by more than 30 speakers and 250 delegates representing industry verticals such as ITBPO, Automotive, Manufacturing, Aerospace and Defense, Consulting and Research. A key highlight of the event were the four deep dive incubators (parallel round table discussions) spread over two days on subjects related to Telecom, Automotive R&D, Construction and Heavy Engineering Industries, and Avionics. NASSCOM Product Conclave and Expo The annual Product Conclave was held in Bengaluru from November 9-10, 2011. The theme for the conclave was Software Product Business: Forces@Work. Attended by over 1500 delegates, 40 media persons, 30 CIOs, 15 Systems Integrators and 60 volunteers, the conference encompassed more than 65 sessions. NASSCOM Game Developers Conference The Game Developers Conference was held in Pune from November 11-12, 2011. The theme of the conference was Share Socialise Showcase. The conference was attended by CXOs of gaming organisations and a large number of games developers. The conference brought together some of the best brains from the gaming fraternity to share knowledge, network and showcase their studios. The event drew over 600 delegates, who included representatives of gaming companies and the IT industry. Social media was extensively used to market the event. NASSCOM Diversity and Inclusivity Summit The 6th Diversity and Inclusivity Summit was held in Bengaluru from November 30December 1, 2011. The
two-day Summit covered 18 sessions including eight workshops, and was attended by 375 delegates and 55 speakers. NASSCOMs Corporate Awards for Diversity and Inclusion were also presented at the conference.
FORUMS
ANIMATION AND GAMING FORUM FICCI-NASSCOM Game Developers Seminar The first FICCI-NASSCOM Game Developers Seminar was organised as part of FICCI FRAMES 2011. It was held in Mumbai on March 25, 2011. The one-day conference on game development included a power-packed CEOs panel where Yash Chopra addressed the audience on how the technology and gaming industries could work together. Tracks on game programming, design and art were also presented. The seminar was part of NASSCOMs initiative called Prayag where the organisation collaborates with all the stakeholders in the Animation and Gaming industry. Animation Workshop in Aurangabad The workshop held on August 5, 2011 was organised by NASSCOM in partnership with the CMIA (Chamber of Marathwada Industries) in Aurangabad. The aim was to create an awareness about the Animation industry and the opportunities it offered to students. The workshop was conducted by Kireet Khurana, Director, Toonpur Ka Superhero and Sanjiv Waeerkar, COO, MAAC Creative Shop. Khurana shared insights on his cinematic venture Toonpur Ka Superhero, India's first live-action animation film. This session was for all animation film makers wanting to keep pace with changing trends in Animation in film making. Waeerkars session on Collaborative Animation Film Making enabled students to experience film making as part of a live project. Around 250 students attended the workshop. BPO FORUM BPO Apex Committee NASSCOM has established an Apex group of BPO visionaries to provide direction and enable industry initiatives to achieve more sustainable growth. The existing steering group will continue to function as it does, and the Apex CEO committee will share its larger thought process for building a strategy. BPO Skills Development Council NASSCOM has established this education council to drive the development of talent in the sector. The primary objective of this group is to take into account
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the various factors and help to create a self-sustaining ecosystem. BPO ISO standards Development The initial work on drafting the standards for BPO companies is in progress. Regional Chapters The regional engagements have been reactivated with the community to address the local agenda of each region effectively.
Workshop on Sales for Entrepreneurs This workshop was held in the NCR region on February 11, 2011. The session covered all aspects of business and aimed to draw a roadmap for SME companies which have the potential to scale up. Its goal was also to help young entrepreneurs learn about how they could sell their products and services to early adopters. This hands-on workshop targeted entrepreneurs and founders responsible for finding, nurturing and obtaining early paying customers for their products or services. The workshop required participants to identify their customer segments, create compelling value propositions and build relationships with potential customers. The workshop was attended by 37 delegates from 18 companies. Fridays 2.0 session on Brand Speaks
EMERGE-PRODUCT FORUM Mentorship Programme More than 60 companies have benefitted from the mentorship programme so far. The programme has been successfully hosted in Bengaluru, Mumbai and NCR. Mentee companies have been showcased, and featured in the EMERGE newsletter as well as the EMERGE Blog. EMERGE Bloghttp://blog.nasscom.in/emerge The EMERGE blog is a platform for interaction and information sharing among NASSCOM members. It completed four years in December, 2011. Leading industry practitioners have been interacting with other bloggers through this medium and guiding them about how they can achieve their goals. Opinions and articles have been posted on the site, with two-to-three updates going live every week. Over 35 bloggers have been regularly contributing very valuable content to the site and kick starting debate and discussion on contentious issues. The blog has been generating considerable traffic, with five lakh page views every month. EMERGE Community http://www.communities.nasscom.in The EMERGE Community website is a private meeting place where NASSCOM members interact and work together with each other. The objective of the Community is to help senior management/thought leaders of SME organisations exchange ideas, learn from other decision and opinion makers and use the key takeaways to improve their businesses. There are over 4000 Group Members, 247 key connections and 1100 discussions that help facilitate partnerships. The site gets an average of 7.5 lakh page views every month. An overwhelming fact is that the average time spent by each user is around 10-12 minutes.
This session was held on February 18, 2011 in Bengaluru. The NASSCOM President interacted with the EMERGE community at Bengaluru and spoke about the various SME initiatives that NASSCOM was focusing onthe EMERGE-Product Forum, Product Conclave, Innovation, EMERGE 50, e-governance, SME delegations, etc. Post the interaction, a session was held on Brand Speaks by Sunder Madakshira, Vice President, Marketing and Communications, SAP Labs. He made a presentation on the topic, How can SMEs leverage branding and visibility opportunities with minimal efforts and cost. The session was attended by 75 delegates from 55 companies. Mentoring session in Indore The first session of the mentoring workshop series was organised in Indore on April 26, 2011. The focus of the sessions is on helping the leaders of organisation develop a keen sense of what needs to be done to take the business model to the next level. The session was on Breaking the Glass CeilingA continuous challenge for SMEs. The session was led by Hanuman Tripathi, Group Managing Director, Infrasoft Technologies Limited and was attended by nine participants. Fridays 2.0 session on The CIO Innovators Series Carving a New Path Together This session was held as part of the CIO series and was also the first edition of the Fridays 2.0 session in a renewed format. Under this new format, a bimonthly meet is organised where the CIO of a large corporation, who has successfully implemented innovative technology from one of the EMERGE community members, is introduced. The start-up that has benefited from this relationship also presents its side of the story. In the session held on May 13, 2011 in New Delhi, Daya Prakash, CIO, LG Electronics India spoke about his experience of implementing Business Intelligence (BI)
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technology from Open Software Technologies (OpenSoft), Noida. Umesh Gupta, Founder and CEO, OpenSoft also presented his software and his views on the relationship. This session was moderated by Ibrahim Ahmed, Group Editor, Dataquest. 72nd Session of the EMERGE Forum In the 72nd session of the EMERGE Forum held in New Delhi on June 10, 2011, a bi-monthly programme in the series was launched under the Mentoring Product Start-ups brand. This initiative will provide a platform for smaller companies to discuss their challenges in the realm of Sales and Marketing, Product Management, Scaling, Managing people, etc. An expert panel constituted from the industry will add value to the product start-ups. Workshop on Sales for Emerging Companies The workshop was held in Mumbai on June 16, 2011, in Ahmedabad on July 1, 2011, and in Aurangabad on August 5, 2011. The workshop provided an opportunity to participants to introspect on what was really holding them back. While in Ahmedabad, the workshop was held in collaboration with GESIA (Gujarat Electronics and Software Industries Association), in Aurangabad it was organised in partnership with the CMIA. The sessions encompassed all aspects of business and aimed to draw a roadmap for SME companies with the potential to scale up. The workshop helped young entrepreneurs understand how they could sell their products and services to early adopters. Workshop on User-centric Innovation and Strategy: Making products Desirable, Usable and Consumable The full-day workshop was held in Pune on July 5, 2011 and conducted by Shashank Deshpande, Founder and President, Clarice Technologies. The sessions objective was to help organisations to strategically plan and think through their user-centric strategies and product innovation and also build an apt model to embed user experiences in the products or services. The day-long session had 55 participants from member and nonmember companies. Webinar on Transfer pricing documentation under Indian legislation A webinar was held in Mumbai on July 27, 2011 to address the key points needed to be considered for compliance. The Webinar covered the following points: Functional, Risk and Asset Analysis Economic Characterisation Selection of Tested Party Benchmarking Analysis Form 3CEB Compliance The session was conducted by Vaibhav Manek, Partner, KNAV and drew an overwhelming response from 100 delegates.
EMERGE Forum Session in Kochi The session held in Kochi on August 12, 2011 was organised jointly with the Kerala Chamber of Commerce and Industry (KCCI) in Kochi. A presentation on The transformational impact of Cloud computing on businesses was made by George Vettath, MD and CEO, Kallos Solutions and Sasi Kumar, BDM, Microsoft. The session was attended by corporates from both the IT and non-IT sectors, and students from management schools.
ENGINEERING SERVICES FORUM Launch of NASSCOMs Engineering Forum Chennai Chapter The Chennai chapter of the Forum was launched in January, 2011 to enhance member engagement, especially in the Chennai region. Many companies in and around Chennai at Sriperumbudur and Coimbatore have been brought together with the Forum. Road Show in Vadodara NASSCOM, along with GESIA, organised a Forum on the Imperatives for the Indian Engineering Industry to meet the needs of Global and Domestic OEMs through cutting edge technology and Process innovation. This was held on February 25, 2011. Among the 30 participants who attended the road show were 24 industry members and six Heads of Department from various engineering colleges in Vadodara. Delegation to Hannover Messe 2011 NASSCOMs Engineering Forum organised a trade delegation to Hannover Messe 2011 in Germany from April 3-8, 2011. The delegation was a part of an ongoing initiative by NASSCOM to increase partnership opportunities across borders and project Indian engineering capabilities at key global destinations. Hannover Messe is one of the worlds leading industrial technology shows which presents all the elements in the industrial value chain and is a conglomeration of 13 leading trade fairs. The event covers areas such as the Digital factory, Research and Technology, Industrial Supply, Industrial Automation, Energy, Wind, Power Plant Technology, Surface Technology, MobiliTec, NanoTec, among others. Around 12 delegates, representing ten companies, travelled to Germany. Event in Pune NASSCOM, in partnership with the MCCIA (Mahratta Chamber of Commerce, Industries and Agruculture) conducted an event in Pune on August 26, 2011. The
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objective of the event was to offer a platform where decision makers from user agencies and the industry could participate and deliberate on the solutions and applications deployed to meet the challenges of simulator systems for defense in India. The target audience was individuals and organisations involved in developing and using simulator technologies. The session was attended by more than 40 representatives from the industry.
WG20Professionalization WG40IT Governance WG42Architecture
NASSCOM member companies and academia have been participating in SC7 activities. REMOTE INFRASTRUCTURE MANAGEMENT (RIM) FORUM IMS (Infrastructure Management Services) Apex Committee NASSCOM has established an Apex group of IMS leaders that it works closely with, to formulate industry initiatives for a more sustainable growth. The existing steering group will continue to function as it is and the Apex CEO committee would share the larger thought process for strategizing. IMS Talent Development Council NASSCOM has created a Talent Development Council to create curriculum for training and generating a workforce for IMS. This council is also working to create a standard test engine to assesses candidates and identify their potential. Regional Chapters Regional chapters have been created to bring together the community for sharing of best practices which in turn are helping address the challenges. GIC FORUM GIC Forum Western Region Launch NASSCOMs GIC Forum, earlier called the Captive Forum, organised its first roundtable meeting in Pune on April 25, 2011. The meeting was presided over by the President of NASSCOM and senior leaders from 15 organisations representing the GIC space participated in the meet. Attendees discussed issues of concern such as talent acquisition, visa issues, transport and security.. SIG Value Addition Metrics and Framework The northern region GIC Forum has formed a Special Interest Group (SIG) on Value addition in captives to define the framework and metrics for the same. This framework will help: (a) Member organisations in scaling up operations and moving up the value chain with a ready framework (b) Sharing of best practices (c) India remain the preferred investment destination for captives
QUALITY FORUM Session on Deployment of Six Sigma The session was held in the NCR region on March 9, 2011 and shared an approach that has been successful in building Six Sigma organisations. It also examined how this methodology could be replicated across other organisations. The session was attended by 25 delegates. SC7 IMC Working Groups meetings The SC7 India Mirror Committee (IMC) Working Groups (WGs) pre-plenary meeting was organised at Bengaluru from April 18-22, 2011. The meeting drew participation from member organisations actively contributing to this initiative. The SC7 IMC Chair Professor Kesav Nori, IIIT Hyderabad and the Co-Chair Dr. Gargi Keeni, VP, TCS were also present for these meetings. ISO IEC JTC1 SC7 Interim Meeting 2011 On behalf of the Bureau of Indian Standards (BIS), NASSCOM organised the ISO IEC JTC 1 SC 7 Interim Meeting at Mumbai from November 14-18, 2011. SubCommittee Seven (SC7) is part of the Joint Technical Committee One (JTC1) of ISO and the IEC, responsible for the elaboration of Information Technology standards. SC7 is involved in Standardisation of processes, supporting tools and supporting technologies for the engineering of software products and systems. The meeting attended by 128 delegates from 17 countries including India led to very fruitful discussions within the groups. At the meeting, DSCI nominated Rahul Jain, Senior ConsultantSecurity Practices, DSCI to participate in WG 27 deliberations. which is the Indian standard for BPO. Members are actively participating as project editors/co-editors in the following working groups: WG04Tools and methodology WG06Quality WG10Assessment
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GIC Forum Meetings The GIC Forum held meetings throughout the year, with companies sharing their success stories with with other members.
The session in Pune had 130 participants from 60 organisations, while the session in Hyderabad had 100 participants from 45 organisations. Diversity and Inclusivity in India This event was held in Mumbai on September 21, 2011 and organised by Community Business, with NASSCOM as a support partner. Community Business has established itself as a leader in the field of diversity and inclusion in Asia. Building on the conferences conducted by Community Business on Diversity and Inclusion in Asia a one-day event was organised in Mumbai that focused on the issues pertaining to India. The event included a combination of plenary and breakout sessions that provided a platform for open discussions.
INITIATIVES
DIVERSITY AND INCLUSIVITY INITIATIVE Session on Diversity and the Business Impact: Opportunities and Challenges The session was held in Chennai on February 24, 2011 and discussed Why organisations should focus on work/life integration? A panel discussion on Diversity and Business Impact: Opportunities and Challenges was also held. The session was attended by 27 delegates from member and non-member companies. Workshop on Sexual harassment at workplace The workshop held in Pune on February 24, 2011, was organised by NASSCOM in partnership with Interweave Consulting. The workshop was followed by a panel discussion, and drew around 30 participants. Meeting with the Gurgaon and Noida core group A meeting was held with members of the core group of Gurgaon and Noida on March 7, 2011. The aim was to plan the next steps and way forward for the Diversity and Inclusivity Initiative in the NCR region. Diversity and Inclusion Happening The programme focused on Building an Inclusive Work Environment. It was held in Pune on July 8, 2011 and in Hyderabad on July 15, 2011. Centred around the theme, the importance of inclusion at work, the programme drew leaders from industry. Speakers at the event shared their views on the possible ways of incorporating diversity and inclusion into an organisations DNA. They also focused on how companies could set diversity goals and measure outcomes, and discussed whether organisations could leverage diversity to propel Indias growth as a global power. The one-day action packed programme was a good experience with hands-on takeaways and metrics for organisations and practical workshops for senior and mid-level professionals. The sessions included: A Diversity Business Metrics: This talked about how organistions could set simple goals and measure outcomes Workshop on sharing of best practices in employing the differently-abled Workshop on Global Leadership Development
DOMESTIC MARKET, E-GOVERNANCE INITIATIVE NASSCOMs Aadhaar Initiative NASSCOM, in partnership with UIDAI (Unique Identification Authority of India) hosted the Next Generation Service DeliveryEnabled by Aadhaar conference from June 22-23, 2011 at Bengaluru. The conference brought together stakeholders from various governments, public and private sector enterprises across verticals like eGovernance, banking, telecom, education and health, and their technology partners to discuss and demonstrate how Aadhaar identity could be a key enabler for citizen and customer service delivery. The symposium provided an excellent opportunity for technology and solution partners to showcase their products and applications developed for the worlds largest identity platform and accelerate adoption of Aadhaar for identity authentication and verification across a wide variety of application areas. Speakers at the conference included Nandan Nilekani, Chairman, UIDAI and Shankar Aggarwal, Additional Secretary, Department of Information Technology, Government of India among others. Government and industry leaders from a wide range of verticals (government, banking and financial services, oil and gas, telecom, education, etc.) shared their plans for adopting Aadhaar, and the new IT solutions that they were looking to deploy in their organisations, that had to be integrated with Aadhaar. The Indian IT industry is playing a transformational role in supporting UIDAI, to realise its vision of providing a unique Aadhaar number to every resident of India. The aim of the conference was to bring UIDIA and all its institutional stakeholders like the State and Central governments, banks, telecom companies, and educational institutions on the same platform with
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technology providers from these verticals. Delegates included several Secretaries and senior officers from the Central and State governments, banks, academia, NIC, CDAC, and a cross section of industry. The conference provided a relationship building opportunity for several industry players, specially small and medium organisations. The NASSCOM and UIDAI technology team also hosted a developer track to educate the developer and architect communities on the entire Aadhaar technology platform, its enrolment, de-duplication and authentication solutions, and the various biometric device and solution innovations around it and its various APIs. The developer track had presentations and demos by technology experts from UIDAI and industry. The conference had an expo by technology and solution partners showcasing the best in-class solutions for identity management and authentication, biometric solutions, device innovations, and various application areas of Aadhaar. The conference also had a special live Aadhaar enrollment booth for conference delegates. To enhance reach, there was live streaming of both the developer track and the Aadhaar conference. Regional Consultation Workshops The Department of Information Technology, Government of India in partnership with NASSCOM has been organising a series of Regional Consultation Workshops since September, 2010. These workshops are being held under the banner of Citizen-Centric eGovernmentSetting the Priorities for the Decade Ahead. The state level workshops will be held at 50 locations over a span of 12-18 months. Workshops have been already been organized in 11 locations so far, covering several parts of the country including Gangtok, Patna, Ranchi, Shimla, Srinagar, Chandigarh, Chennai, Ahmedabad, Hyderabad, Bengaluru and Delhi. In the process, there has been an engagement with an audience of close to 2,000 senior officers and industry members.
the industry. After all, having a well informed group of candidates is critical for industry and this is where the guide will play an important role. EMPLOYABILITY ASSESSMENT AND IMPACT ANALYSIS OF SKILL DEVELOPMENT NAC (NASSCOM Assessment of Competence) and NAC-Tech are for facilitating Entry Level Employment for the technology and BPO industry by assessing the skills and competencies of students. These tests measure the efficacy/impact of academic programmes and have been conducted across the country. Various state governments are keen to take this initiative forward. CAPACITY BUILDING For IT ServicesFSIT (Foundation Skills in IT) The IT Skills Development Council has supported the NASSCOMMHRD FSIT course. This is the revamped Finishing School programme launched in partnership with the MHRD (Ministry of Human Resource and Development) for off-campus students in select institutes. The FSIT is an add-on programme spread over nine modules in an Outcomes Based Format (OBF). The FSIT Curricula Guidelines in OBF have been developed and will be published for all stakeholders. FSIT Courseware, consisting of the Facilitator Guide and the Student Manual has been developed and will be published. The FSIT curriculum guide and courseware in OBF will be available in print and the e-book and econtent versions will be made available to governments and universities. For BPOGBFS (Global Business Foundation Skills) The BPO Skills Development Council has developed the GBFS programme, a foundation skills development offering to empower students with the awareness and skills necessary for entry-level employment in the BPO sector. The GBFS Curriculum in OBF has been developed and will be published. The GBFS Courseware, consisting of the Facilitator Guide and Student Manual Content has been developed and will be published. The GBFS curriculum guide and courseware in OBF will be available in print and the e-book and e-content versions will be made available to governments and universities. NSDC (National Skills Development Corporation)
EDUCATION INITIATIVE RESEARCH BPO Career Guide The BPO Career Guide has been revamped with inputs of BPO/NAC council members and been made available to all stakeholders. The information about guide has been made available to almost 6,500 colleges/universities across the country. This initiative will help to promote BPO as a career, as the readers will now be able to understand the basics/fundamentals of
NASSCOM has become a member of the NSDC with a 5.1 percent equity stake. NSDCs mission is to facilitate the skilling/up-skilling of 500 million people by 2022, mainly by fostering private sector initiatives in skills development. NSDCs target is to skill 150 million people across the 21 sectors, for employability by 2012-2015.
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The IT-ITeS Sector Skills Council (SSC) has also been set up. The key objectives of the SSC are to: Participate in the development of a wellstructured Labour Market Information System for the IT-ITeS SSC Create a well documented framework regarding the status of: - Skills development initiatives by multiple stakeholders and their possible impact - Case studies on usage of process/technology for skills development Appropriately trained and skilled manpower through SSC initiatives Plan and execute Training of Master Trainers Develop an industry driven competencies framework for skill sets for various job profiles in this industry sector Recommendations on standardisation of the affiliation and accreditation process in collaboration with relevant stakeholders Participation in standardising assessments and certifications by creating models WORLD SKILLS COMPETITION 2011 The World Skills Competition takes place in different countries every two years and brings together over 1,000 young people from across the globe to compete in skills ranging from welding to web design. The competitors pitch their skills against the best of the best and compete for gold, silver and bronze medals. World Skills is the largest vocational skills competition in the world and attracts thousands of visitors from schools and colleges. Training providers, government representatives, employers and teachers also participate in the event. In 2011, NASSCOM facilitated and hosted the national selections in the following two categories, where the norms have been set by the World Skills Council: Web Designing IT/Software Applications
disseminate information about best practices and share knowledge among industry members, as well as government stakeholders and customer organisations Application and services targeted at environment sustainability The goal of this initiative was to provide insights on the opportunities for ICT applications and tools in the area of environment sustainability, for segments such as power, buildings, telecom towers, water, transportation, MSME and other energy intensive industries A series of consultation workshops were held with industry members who contributed with their case studies, best practices and solutions portfolios. Three consultation workshops were held with several leading enterprises across different verticals on February 2, 2011 in Delhi; April 29, 2011 in Bengaluru and May 27, 2011 in Delhi. A government consultation workshop was held with various Ministries of the Central Government in September 26, 2011 in Delhi. These led to a report titled Sustainable Tomorrow: Harnessing ICT Potential, which was launched on December 22, 2011 by Dr. R.K. Pachauri and the NASSCOM President in Delhi at the conference on Corporate Action Plan on Climate ChangeICT as a Game Changer. The report defines new opportunities envisioned by the National Action Plan on Climate Change (NAPCC).It also highlights the various green practices deployed by Indian ICT companies at their facilities as well as nine case studies showcasing these practices. The conference drew 130 delegates and 25 speakers. Additionally, NASSCOM is also working on developing an Energy sustainability framework for e-governance projects. E-governance projects are making a substantial impact on reducing the carbon footprint of governments and communities through significant reduction in use of paper and minimising the trips of citizens to government offices for various services and to make payments. b)
GREEN IT INITIATIVE NASSCOM partnered with TERI-BCSD (Business Council for Sustainable Development) to undertake a research project to identify ICT solutions that can play a gamechanging role in reducing carbon footprint and thereby contribute to Indias response on climate change. NASSCOM and TERI-BCSD jointly drove two Special Interest Groups (SIGs) along with their respective industry members: a) Greening the IT industry The aim of this initiative is to promote increased awareness of Green practices and technologies being adopted by industry members in their facilities and data centers. It is also to
NATIONAL SKILLS REGISTRY (NSR)

The National Skills Registry has 10.6 lakh web registrations and 6.8 lakh biometrics registrations. 115 companies, accounting for around 70 percent of the IT-BPO workforce, have subscribed to the NSR. NSR has reached the next stage where members have started uploading reports to the system, which has increased the verified profiles to 1.15 lakh. The Association of National Exchanges Members of India (ANMI) has signed an MoU to join NSR.
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NASSCOM FOUNDATION (NF)

NASSCOM Social Innovation Honours (NSIH) 2011 The annual Social Innovation Honours is an awards programme that aims to showcase projects that demonstrate exemplary and innovative use of information and communication technology (ICT) for social transformation. The winners of the NSIH 2011 were declared and awards given away during the inaugural session at the NASSCOM India Leadership Forum on February 8, 2011 in Mumbai. NSIH winners have been recognised by the New York Times (Ekgaon, Delhi) and the Times Social Impact Awards (District Administration in Kolhapur, Maharashtra). NASSCOM Knowledge Network (NKN) NASSCOM Knowledge Network (NKN) is a network of telecentres that provides access to knowledge and information in education, livelihood, health, and employment and entrepreneurship of underserved communities in rural and urban areas. NKN now stretches across 15 states of India, and has been rolled out in partnership with 75 NGOs, working with over 400,000 people annually. A National Consultation meet was organised in Delhi from November 18-19, 2011 to strategise and plan the future for NKN. The meet was held to judge the performance of the programme and plan the steps ahead. Connect IT Connect IT is a capacity building programme for nonprofits that aims to increase productivity, improve communication and collaboration, and facilitate technology-enabled skills development training. Connect IT workshops and Connect IT days have been conducted in Delhi, Gujarat, Karnataka, Maharashtra, Orissa, Rajasthan and Tamil Nadu. An NGO Connect Day was organised at Bangladesh with participation from 105 government and NGO personnel across the country.
functionally scale up their operations and ICT projects by providing them access to software donated by NASSCOMs donor partners. It makes technology assistance accessible to any NGO in India at just the click of a button.. BiG Tech currently has five donors on board namely Microsoft, Eagle conferencing, Bytes of Learning, Busy Infotech and Quick Heal (anti-virus). BiG Bridge BiGBridge, launched in April 2009, is a computer refurbishing and recycling programme that aims to provide non-profits access to refurbished computers with licensed software and value added content. It gives a longer life to computers, reducing e-waste and providing viable alternatives to capital starved nonprofits. The goal of the programme is also tto enable education, employability and entrepreneurship through computer donations. Donors include Cognizant, HSBC, Nucleus Software, Bank of America, Microsoft, Societe Generale, Thomson Reuters, Corelogic and Fidelity. My Kartavya MyKartavya is a corporate volunteer management portal that helps companies approach volunteering from a strategic perspective, hence optimising their corporate social responsibility activities and enhancing employee engagement. 17 member companies are on board this portal. The portal connects employees to volunteering opportunities posted by NGOs (and screened by NF).
DATA SECURITY COUNCIL OF INDIA (DSCI)

DSCI joins hands with IAOP to promote data protection among outsourcing professionals DSCI has joined hands with the International Association of Outsourcing Professionals (IAOP) as an Affiliate Association. The two organisations will work together to bring the latest information on data security, best practices, standards and thought leadership to outsourcing professionals worldwide. Council for Security Cooperation in the Asia Pacific (CSCAP) DSCI and the Department of Information Technology, Government of India have been nominated by the Ministry of External Affairs to be a part of the Study Group of the Council, to evaluate the need for joint initiatives to increase cyber security in Asia Pacific countries and prepare a memorandum on cyber security for the region.
BiG Tech BiG Tech launched in August 2007 is a key technology philanthropy programme of the NASSCOM Foundation. Under this programme, NGOs receive software and hardware at very subsidised rates. The programme helps NGOs to cut their ICT budget as well as
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Clarification on Rules under 43A, 79 (intermediaries and cyber caf) NASSCOM-DSCI submitted consolidated inputs from industry/industry associations on the Rules under 43A, 79 to the Secretary, Ministry of Communication and Information Technology, Government of India and the Director General, CERT-In. DSCI provided inputs on the National Cyber Security Policy in consultation with the industry. Formation of Cyber Security Advisory Group This group will work in the following areas: Assurance in ICT supply chain Cyber Warfare Best Practices for Cyber Security Education and Awareness Critical Infrastructure Protection Early Watch and Warning System LEA Capability Development Public consultation on the National e-Authentication Framework DSCI consolidated inputs from Security Vendor companies and its members and shared its comments on the comprehensive framework on Electronic Authentication. The aim of this framework is to deliver Government services in a seamless and paperless manner to the residents of the country through both internet and mobile platforms. Working Group 25 of ISO/IEC JTC1 SC7 DSCI has formally joined the Working Group 25 under the ISO/IEC JTC1 SC7, which is working on developing a proposed ISO Standard 30105one global standard with an integrated approach to lifecycle processes for the BPO sector. This standard will be an improvement standard, providing capability determination. DSCI will contribute in developing the security related aspects of this standard. Workshop with Ministry of Home Affairs conducted This was held on November 15, 2011 and attended by more than 80 Law Enforcement Agencies, representatives of State/UT DGs and Home Secretary and officers from Central Police forces, CID, BPR&D, NIC, NCRB, etc. DSCI Assessment Framework (DAF) launched The aim of DAF is to add value to organisations by reviewing the strategy, processes, implementation, including technology solutions deployed, using a rating arrived at for each of the identified criteria.
The framework has emerged out of the findings from DSCIs security surveys. The detailed assessment process has been developed for some of the areas that comprise the DSF (Data Security Framework). In this, DSCI had benefited from consultations with industrythe companies that came forward to test the framework in the pilot projects as well as the consulting firms that have partnered with it. DSCI Cyber Crime ConferenceMeeting the Cyber Crime Challenge through Capacity Building The conference was held on March 7, 2011 in Delhi and highlighted the growing menace of cyber crime in the country. It also provided a platform for discussing and understanding the global nature of cyber crime and the capacity building required in the future. The events of the day included sessions on cyber forensic procedures, elaboration on the IT (Amendment) Act, 2008 and IPC sections applicable in various cases, and the security measures that organisations can implement. The conference was attended by 182 delegates. The Cyber Crime Investigation Manual was released at the conference by. Gopal Krishna Pillai, Union Home Secretary. The manual will help to standardise the operating procedures for cyber crime investigation. DSCI prepared the manual based on its experience of operating the Cyber Labs and working with the police in handling many of the cyber crimes over the last few years. This manual is proposed that it be distributed across all police stations in India. The manual will help officers collect cyber forensics data and prosecute cyber criminals under the appropriate Sections of the IT (Amendment) Act, 2008, IPC, etc. IBA-DSCI Banking Security Conference Enhancing Trust in Electronic Banking The 2nd IBA (Indian Banks Association)-DSCI Banking Security Conference was held on April 19, 2011 in Mumbai. The conference facilitated a dialogue between industry leaders, security managers, industry professionals, technology experts, legal professionals, regulatory bodies and the government. It also proved to be an opportunity for discussing the challenges that the banking industry was dealing with in the area of security and privacy, take a stock of the impact of these challenges and interact with the leaders in the banking sector and security experts, to identify the ways to tackle the challenges. DSCI Excellence Awards DSCI instituted the DSCI Excellence Awards to annually reward organisations and individuals who have shown a high level of preparedness and excelled in the area of information security. The awards were
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presented by Kapil Sibal, Minister of Communications and Information Technology, Government of India at a special Awards Ceremony held on July 22, 2011 in New Delhi. The Awards Ceremony was preceded by a Panel Discussion on Cyber Security: Relevance to National Security, NASSCOMDSCI Information Security Summit NASSCOM, in association with the DSCI, organised the 6th annual Information Security Summit in New Delhi from December 6-7, 2011. The summit was inaugurated by Latha Reddy, Deputy National Security Advisor, Government of India. The summit witnessed large participation from government, industry, solution providers and the user community, from India and abroad. It additionally provided a platform for establishing the significance of security and privacy within national and organisational ecosystems. The summit was attended by 340 delegates, and 44 speakers. The India Cyber Cop Award was also presented at the summit, which recognised, rewarded and honoured a police officer who had undertaken the most outstanding investigation in solving a cyber crime. DSCI Best Practices Framework DSCI has been building awareness about its Best Practices Framework within the industry and government. Cyber Labs
law firm, K&L Gates LLP, were the speakers. The seminar drew participation from 35 delegates representing 24 companies. Designer Developer Tester Summit The summit was held in Kolkata on July 16, 2011 and was specifically targeted at IT professionals. The objective was to create a platform for IT professionals to collaborate, share knowledge, and seek mentorship and guidance from co-workers. The summit drew 150 delegates, representing 57 companies, including member, as well as non-member organisations. There were 16 speakers, who were young IT professionals, and experienced software engineers from large member companies. Inauguration of the Kolkata Police Cyber Lab A state-of-the-art Cyber Lab was inaugurated at the Kolkata Police headquarters on August 10, 2011 by Partha Chatterjee, Minister In-Charge, Information Technology, Government of West Bengal. The inaugural ceremony was attended by R.K. Pachnanda, IPS, Commissioner of Police, Kolkata, the President of NASSCOM, Pratap Reddy, IPS, Ex-Senior Director, Cyber Security, DSCI, and other dignitaries. The cyber lab is the first of its kind in Eastern India. A cyber police station is already functioning from the city police headquarters since August 24, 2010 and the lab is expected to compliment the day-to-day functioning of the police station.
WESTERN REGION The Kolkata Cyber Lab was inaugurated on August 10, 2011. Training programmes are being conducted across all cyber labs and technical assistance is being provided to help solve cyber crimes. Support to industry DSCI has been providing continuous support to the industry on specific queries relating to security and privacy through various channels. AHMEDABAD GESIA Seminar and Awards A seminar on Emerging Technologies, Trends and Opportunities for the ICT Industry was organised by GESIA (Gujarat Electronics and Software Industries Association) with the support of NASSCOM. This was held on May 9, 2011 in Ahmedabad. An update on NASSCOMs e-Governance and Domestic IT Initiatives was also provided. Ravi Saxena, IAS, Additional Chief Secretary, Science and Technology, the Government of Gujarat was the Chief Guest. The event was followed by the GESIA awards, which were presented to the ITBPO companies in Gujarat. ACMA (Ahmedabad Computer Merchants Association) ICT Show 2011 The 8th edition of the ACMA ICT Show 2011 was held in Ahmedabad from December 16-18, 2011. NASSCOM supported this along with GIL (Gujarat Informatics Ltd.),
REGIONAL ACTIVITIES
EASTERN REGION KOLKATA Seminar on Mergers and Acquisitions NASSCOM partnered with the Indo-American Chamber of Commerce, Kolkata, to organise the seminar. The seminar was held on February 3, 2011. Bobby Majumdar and Peter Riley, renowned US lawyers of the leading US
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MAIT (Manufacturers' Association for Information Technology) and GESIA. The show is a focal point for industry, and attracts investors, buyers, and sellers from all sections of the industry. The show had several discussions taking place in parallel and over 139 stalls showcasing ICT solutions. The event provided a unique platform to the government of Gujarat to demonstrate its capabilities to the rest of the country. The inaugural address was presented by Ravi Saxena, Additional Chief Secretary, Government of Gujarat, The Chief Guest was Dr. Ajay Kumar, Joint Secretary-DIT, Government of India. Present on the occasion were NASSCOMs Vice President and Sabyasachi Patra, Executive Director, MAIT. AURANGABAD Opportunities for Aurangabad for attracting the IT industry An exclusive, closed door meeting was organised on August 4, 2011 in Aurangabad by the Chamber of Marthwada Industries and Agriculture in association with NASSCOM. The meeting was held to discuss the opportunities Aurangabad offered to the IT industry. The meeting was attended by the City Collector, the City Police Commissioner and senior representatives from various industrieslegal, academia and the real estate sector of Aurangabad. BHOPAL HR Forum As part of its effort to develop Tier 2/3 locations and get industry leaders to explore such cities, NASSCOM hosted an HR event on August 27, 2011 in Bhopal, Madhya Pradesh. Laxmikant Sharma, Minister of Technical and Higher Education, Government of Madhya Pradesh was the Chief Guest at the function. The one-day seminar drew representatives from the Madhya Pradesh Government, heads of government institutes, CEOs and business heads, faculty and students. Around 300 delegates participated in the event which was hosted by the IES Group of Institutions. The topics discussed at the conference included the following: Be effective in a boundary-less world Skills and Employability: Changing Trends and Drivers Skills gapMyth or reality? VADODARA Dewang Mehta Memorial Lecture 2011 The Dewang Mehta Memorial Lecture was organised on August 29, 2011 in Vadodara by NASSCOM, GIL (Gujarat Informatics Ltd.) and GESIA. Ashwani Kumar,
IAS, Municipal Commissioner, Vadodara was the Guest of Honour. The theme of the event was Designing a Contributive Society. V. Srinivas, Founder CEO and Lead Researcher, Illumine Lab, delivered the keynote. The event additionally demonstrated the strengths of the ICT industry sector in Gujarat. It was attended by more than 450 delegates representing the industry and academia. JAIPUR CEO Forum and Council Meeting The CEO Forum was hosted in Jaipur on September 27, 2011. The welcome note was delivered by Dr. Ajay Data, CEO, Data Infosys and Chair, NASSCOM, Jaipur Initiative. Ashwani Singla, MD and Chief Executive, South Asia, Penn Schoen Berland, spoke on Digitally yours: Building your brand in the digital world. The session discussed how start-ups and SMEs could utilise the Internet and new technologies to build their brands with minimum or no investments. The session was very interactive and attended by 20 delegates. The CEO Forum get together was followed by the Jaipur Council Meeting. MUMBAI CopTech Forum The CopTech Forum was launched in Mumbai on January 31, 2011 by the Mumbai Police, along with NASSCOM and DSCI. The CopTech Forum proposes to leverage the Cyber Lab in the city, to create a wider, more participative programme for Cyber Security. Sanjeev Dayal, Commissioner, Mumbai Police launched the Forum at a press conference. The purpose of the initiative is to deepen the collaboration between the enforcement agency(ies) such as the Mumbai Police, Technology/Security companies, Security and legal professionals/experts and members of academia and other key stakeholders. IPR Awareness Workshop NASSCOM and the NMIMS Institute of Intellectual Property Studies conducted a workshop on the IP Awareness Programme on July 16, 2011 at Mumbai. The objective of the workshop was to encourage correct reporting of the legal issues involving intellectual property rights and provide a better understanding of the subject and related jargon. The workshop was attended by 15 professionals. Maharashtra Government rolls out Tech Saturday Event The Directorate of IT, Government of Maharashtra and NASSCOM organised the first Tech Saturday event on
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November 5, 2011 in Mumbai. The theme of the event was Learning through fun and education. The target audience was the employees at Mantralaya. The event will now happen on the first Saturday of every month. The basic idea is to inculcate a liking for Internet and IT, and remove the fear of IT from the minds of the bureaucracy. The event attracted around 400 employees t. Microsoft had also installed a gaming console at the venue. PUNE Interaction of the IT Industry with the Pune Police A session was jointly conducted by NASSCOM and the Pune police on February 14, 2011 was jointly conducted by NASSCOM and the Pune Police. The session was attended by the Commissioner, Additional Commissioners and Joint Commissioners of the Pune Police force. Around 58 representatives from NASSCOM member companies also participated in the meet. A draft of Dos and Donts regarding transportation and safety of women employees was presented during the session. A presentation was made by Wipro on its Smart Transportation System and the role of the GPS Management System in its transport vehicles for employees. Session on Impact of Sunset of STPI and Budget Analysis 2011 NASSCOM, in association with MCCIA and SEAP (Software Exporters Association of Pune) organised the session on March 16, 2011 in Pune. The session was attended by more than 70 participants from 56 organisations. Event with ACMA (Automotive Component Manufacturers Association of India) NASSCOM and ACMA organised an event for Auto Component Manufacturers and IT Companies to collaborate and promote IT Adoption in the manufacturing segment. The event was held in Pune on May 10, 2011. Industry and Media meet NASSCOM, in association with MCCIA and SEAP, conducted an Industry and Media meet to share various IT and e-governance initiatives of the Government of Karnataka. The session, held on August 31, 2011 was addressed by M.N. Vidyasahankar, Department of IT, BT and S&T, Government of Karnataka; J. Parthsarathy, Director, STPI Bangalore and Anant Sardeshmukh, Executive Director General, MCCIA Pune. The event drew more than 40 delegates from across the industry and was well appreciated. The main highlight was on the BangaloreIT.biz 2011 event,
which was held from October 18-20, 2011 in Bangalore. It was followed by a discussion on the various IT and egovernance initiatives undertaken by the Government of Karnataka. Cyber Safe Week 2011 The Cyber Safe Week is an annual awareness event which aims at creating cyber safety related awareness among school and college students as well as the citizens of Pune. This event is a joint initiative rolled out by the Pune Police, DSCI and NASSCOM. This was the third edition of the event. It was inaugurated by Dr. A.P.J. Abdul Kalam, former President of India. The event focused on various sectors such as law enforcement (police), judiciaries, IT industry, hospitality, educational institutes, banking or financial sectors, and internet and telecom service providers. The concluding remarks were delivered by Dr. Meeran Borwankar, Commissioner of Police, Pune. More than 300 sessions were conducted across schools, colleges and housing societies in six days from October 10-15, 2011.
NORTHERN REGION NATIONAL CAPITAL REGION (NCR) CEO Forum The session on Change Leadership, the Importance of Change was held on February 24, 2011 in Noida. It was addressed by Curtis Bateman, President, Who Moved my Cheese Foundation. He spoke about how change was an important component of everything people did, especially in the IT-BPO industry. From high growth to high attrition, programme management to process transition, transformational projects to business process re-engineering, change manifested itself in many ways. The session was attended by 30 CEOs representing NASSCOM member companies. NASSCOM Business Excellence Colloquium The NASSCOM Business Excellence Colloquium was organised for the Northern Region on April 29, 2011 in Delhi. Sessions were held on CMMI, Agile, Estimation and Testing. The event was attended by around 70 delegates. Workshop on Sexual Harassment at Work Places The workshop held on May 19, 2011 in Gurgaon, was conducted by NASSCOM in association with Interweave. It dealt with how employees needed to deal with sexual harassment cases in the workplace and how in-house committees could address this issue. The workshop was attended by 37 delegates and very well received.
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Session on Visa Issues and Challenges A two-hour long discussion was held on the Challenges faced by companies while applying for Visas in countries like the US, UK, Europe, Canada. The session was held on June 24, 2011 in Delhi and was attended by over 75 delegates. CHANDIGARH Workshop on New age technologies The workshop held on July 8, 2011 in Chandigarh was led by Sunil Singh, Managing Director, Global Logix. The talk was attended by about 20 organisations based in Chandigarh. e-Revolution 2011 NASSCOM was the knowledge partner of e-Revolution, an annual event hosted in Chandigarh to promote technology businesses in the region. The conclave was held from September 23-24, 2011 in Chandigarh. It was jointly organised by Cyber Media, STPI and the Chandigarh Administration. Shivraj Patel, Governor of Punjab was the Chief Guest. Other dignitaries and industry members present at the inaugural included: Vijoy K. Singh, Secretary IT and Finance, Chandigarh Administration, Dr. S.S. Channy, Principle Secretary, Industries, Government of Punjab, Dr. Omkar Rai, Director General, STPI, Raman Roy, Chairman and Managing Director, Quatrro Global Services Pvt. Limited; And Ganesh Lakshminarayanan, Managing Director, Dell India. MANESAR Advantage Manesar A panel discussion on Advantage Manesar was organised by ET NOW with NASSCOM as the knowledge partner. It was held on September 26, 2011 in Manesar. The event was organised to analyse the suitability of Manesar as a potential IT-BPO destination, an extended version of Gurgaon. NASSCOMs President was the Chief Guest at the meet, and set the backdrop for the two panel discussions on Policy Initiatives and Operational Experiences that followed. ROHTAK Delegation to Rohtak A visit to Rohtak was organised by NASSCOM on July 27, 2011. The delegation had representatives from organisations like Cognizant, Cushman & Wakefield, Dell, Fidelity, Genpact, Inter Globe Technologies and
WNS. The delegation visited the HSIIDC (Haryana State Industrial Development Corporation) facility, met with the officials and interacted with the district administration officials. This was followed by a visit to the MDU (Maharshi Dayanand University), an educational institution set up by the Government of Haryana. The delegation interacted with the VC and senior faculty members of MDU which created confidence among the industry regarding the issue of talent availability. Post the visit, the group submitted a detailed set of recommendations to the Government of Haryana, which covered the following: Provision of ready infrastructure Road connectivity from Rohtak to an International Airport/Gurgaon Expansion under SEZs
SOUTHERN REGION BENGALURU Inward Delegation: National Broadband Network, Australia The New South Wales (NSW) Government Business Office, together with NASSCOM, hosted a seminar on Opportunities for Indian ICT companies in Sydney and New South Wales, with a focus on the National Broadband Network (NBN). The event was held on February 2, 2011 in Bengaluru. The Government of Australia has announced the roll out of an ambitious NBN and the seminar provided a platform to inform ICT businesses in Bengaluru about the business opportunities that were available in Sydney and the state of New South Wales, and in particular the opportunities that the A$ 30 billion NBN offered Indian ICT companies. Ten delegates from eight companies attended the seminar. Health, Safety and Wellness Workshop Series The session held on May 13 and 20, 2011 was led by ANZ. It highlighted that changing lifestyles and an inadequate work life balance, were increasing the health concerns within the IT-BPO industry. It pointed to a need for well thought-out practices for Health and Safety at the workplace. Experts from health, lifestyle consultants, doctors and safety experts addressed this series of workshops. The focus was on identifying, evaluating and controlling factors in the workplace and operations which may affect the safety, health, security and well-being of employees, customers, contractors, visitors and members of the public in their interaction. The sessions held on both days was attended by 55 delegates from 35 companies.
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CHENNAI CFO Forum An exclusive session was held on August 11, 2011 in Chennai with the CFOs on Direct Taxes Issues faced by IT-ITeS Sector. The session had an expert talk and presentation by N. Madhan, Partner, Ernst and Young. Ir drew 55 participants from various member companies. The Director, STPI was also present in the session. COIMBATORE NASSCOM and the TiE session A session on Leveraging Social Media for Business was organised by NASSCOM and TiE on June 27, 2011 at Coimbatore. The session was addressed by Sorav Jain, Echovme. It was attended by more than 50 delegates including members and non-members of TiE and NASSCOM. Speakers Club This session was held on November 14, 2011 in Coimbatore to engage with the IT-BPO organisations in Coimbatore and share with them the various initiatives that NASSCOM had been working on. The conference facilitated interactions between the industry and academia to address some of the challenges faced by the Industry with respect to availability of deployable talent, growth of domestic business, good practices around talent attraction/retention, and meeting the talent needs of MSME in the region. This session was attended by 30 delegates. HYDERABAD Interactive Session with the US Consul General This session held on January 28, 2011 in Hyderabad was addressed by Katherine. S. Dhanani, Consul General, U.S. Consulate, Hyderabad. Dhanani threw light on the various aspects of the Indo-US business relationship with specific reference to the IT-BPO industry in the current context of US economy. At a macro level she addressed the recent government policies and their perceived influence on the Indian IT-BPO industry. The session was attended by 45 participants. Freedom Ride 2011 The Freedom Ride 2011 is India's biggest corporate cycling event to commemorate India's 64 years of Independence. The event was organised in succession for the third time on August 15, 2011, in Hyderabad. The cycling event was organised by The Atlanta Foundation which promotes career enhancing educational programmes for underprivileged students.
The members of NASSCOM GIC Forum helped in rolling out the cycling event. More than 35 corporates and over 1800 cyclists took part in the ride. The event was also supported by prominent industry bodies like ITsAP, AMCHAM and TiE. The event drew participation from organisations like Infosys, Invesco, Learnasium, Talent Sprint, Wells Fargo, the Aliens Group, Broadridge, CA, GE, Deloitte, United Health Group, the HBC (Hyderabad Bicycling Club) and many more. MYSORE Event: Can Mysore be the Next IT-BPO Super-Hub? NASSCOM organised a meeting of key stakeholders including the state government, the corporate sector, industry associations and academia so that they could collaborate to address the issues that were proving to be bottlenecks in Mysore becoming a global hub. M.N. Vidyasankar, IT Secretary of Karnataka was the Chief Guest at the event. Held on March 28, 2011 in Mysore, the meet was supported by CII over 35 companies, who sent their representatives. The key challenges that were discussed included talent shortages and real estate prices. A working group has been formed to take things forward. The Regional Council (RC) members also attended the programme and provided their inputs. A few RC members also addressed a group of 100 college students on employment opportunities in the BPO sector. Tier-2 Development: Mysore 2.0 Workshop Sales For Entrepreneurs This workshop, held on May 27, 2011 in Mysore, was aimed at helping young entrepreneurs to sell their products and services to early adopters. This hands-on workshop was the first of a planned series aimed at entrepreneurs and founders who were responsible for finding and nurturing early paying customers for their products or services. The workshop was led by Mukund Mohan, CEO, EOVL. The full day workshop was attended by 35 participants from 20 companies as well as 15 students. Mysore 2.0 Conference and Expo A large conference was held on October 15, 2011 in Mysore to position it as the next IT destination in Karnataka. It was supported by the Government of Karnataka. The conference brought together experts from organisations, investors, government officials and policy makers. The keynote address was delivered by Dr. N.R. Narayana Murthy, Chairman Emeritus, Infosys and Praveen Vishakantaiah, President, Intel India. There were 300 delegates including CEOs and CIOs from ITBPO organisations as well as from diverse industry sectors. The Expo had 30 stalls showcasing a diverse mix of products and services. The event was well attended.
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LIST OF MEMBER COMPANIES

?Software Solutions Ltd 3D PLM ? 3Five8 Technologies Pvt Ltd ? 3i Infotech Ltd ? 4C-Learning Solutions Pvt Ltd ?Solutions Pvt Ltd 4i Apps ? 7Seas Entertainment Ltd ? A G Technologies Pvt Ltd ? A N Buildwell Pvt Ltd ? Technologies A1 Future ? Aabasoft ? Information Technology Pvt Ltd AABSyS ?adai Veedu Institute of Aarup ? Annik Technology Services Pvt Ltd ? ANSR Source India Pvt Ltd ? Systems Ltd Antares ? Business Technologies Pvt Ltd Anthelio ? ANZ Operations and Technology Pvt Ltd ? Apax Partners India Advisers Pvt Ltd ? Apex Computer & Engineering Services ? APEX eLearning Technologies Ltd ? Apollo Health Street Ltd ?Services (BPO Division of Essel Appel
Pvt Ltd
? Best of Breed Software Solutions India Pvt
Ltd
? Bharti Realty Ltd ? Bird Information Systems Pvt Ltd ? (India) Ltd Birlasoft ? BlackRock Services India Pvt Ltd ? Computer Consultants Pvt Ltd Blue Chip ? Infotech Ltd Blue Star ? BMC Software India Pvt Ltd ? BMR Advisors Pvt Ltd ? BNK e. Solutions Pvt Ltd ? BNP Paribas India Solutions Pvt Ltd ? BNP Paribas Real Estate & Infrastructure
Shyam Communication Ltd)

? Technologies Pvt Ltd AppLabs ? Materials India Pvt Ltd Applied ? Software Pvt Ltd Applied ? Software Solutions Pvt Ltd AppPoint ? Apt Software Avenues Pvt Ltd ? Ltd Aptech ? APW President Systems Ltd ? Consulting Pvt Ltd Arctern ? Technologies (Holdings) Ltd Aricent ? Array Shield Technologies Pvt Ltd ? Arrk Solutions Pvt Ltd ? Arrowpoint Technologies Pvt Ltd ?Infosystems Pvt Ltd Artech ?Networks India Pvt Ltd Aryaka ? Ascendas Services (India) Pvt Ltd ? Ascenders Technologies Pvt Ltd ?Informatics (India) Pvt Ltd Ascent ? ASE Structure Design Pvt Ltd ? Infotech Pvt Ltd Ashtech ? ASM Technologies Ltd ? Aspire Human Capital Management Pvt
Technology (Vinayaka Missions University) ? ABM Knowledgeware Ltd ? Abra Technologies Pvt Ltd ? AbsolutData Research & Analytics Pvt Ltd ? Accel Frontline Ltd ? Accel Transmatic Ltd ? AccelTree Software Pvt Ltd ? Accenture Services Pvt Ltd ? Business Solutions Pvt Ltd Acclaris ? Software & Systems Pvt Ltd Accord ? Accretive Health Pvt Ltd ? Ackcezione Technologies Pvt Ltd ? ACL Wireless Ltd ? ACN Infotech (India) Pvt Ltd ? Processes Consulting Pvt Ltd Adaptive ? ADCC Infocad Pvt Ltd ? Add Technologies India Ltd ? Aditya Birla Minacs Worldwide Ltd ?Systems India Pvt Ltd Adobe ? Ltd ADP Pvt ? eSystems Ltd Adrenalin ? Advanced Business Intelligence & Analytics Pvt Ltd ? Aegis Ltd ? Solutions Pvt Ltd Aeren IT ? AES Technologies (India) Pvt Ltd ? Computer Services of India (P) Affiliated Ltd (ACS) ? Affinity Express India Pvt Ltd ? AGC Networks Ltd ? Agile Labs Pvt Ltd ? AIR Infotech ? Ajuba Solutions (India) Pvt Ltd ? Akal Information Systems Ltd ? Technologies India Pvt Ltd Akamai ? Akmin Technologies Pvt Ltd ? Alcatel-Lucent India Ltd ? Algorithms Software Pvt Ltd ? All e Technologies (P) Ltd ? All India Society For Electronics & Computer Technology (AISECT) ? Allegis Services India Pvt Ltd (EASi) ? Global Services IT India Pvt Ltd Alliance ? Allsec Technologies Ltd ? Alpha Plus Technologies Pvt Ltd ? Altair Engineering India Pvt Ltd ? Development Centre India Pvt Amdocs Ltd ? American Express (India) Pvt Ltd ? Amrut Software Pvt Ltd ? Amtex Software Solutions Pvt Ltd ? Anant Softtech Pvt Ltd ? Solutions Pvt Ltd Anantara ? Pradesh Technology Services Andhra Ltd ? Digital Technologies Pvt Ltd Anibrain
Advisory Services Pvt Ltd

? BNY Mellon International Operations
(India) Pvt Ltd

? Consulting Ltd Bodhtree ? Bonsai Network India Pvt Ltd ? Botree Software International Ltd ? Braahmam Net Solutions Pvt Ltd ? India Pvt Ltd Brickwork ? Bristlecone India Ltd ? British Council ? Broadridge Financial Solutions (India) Pvt
Ltd
? Communications Systems Pvt Brocade
Ltd
? Pvt Ltd BT India ? Busy Infotech Pvt Ltd ? Butler Technical Services India (P) Ltd ? Butterfield Fulcrum Fund Services (India)
Ltd
? Aspire Systems (India) Pvt Ltd ? Assyst International Pvt Ltd ? Astute Corporate Services Pvt Ltd ? AT&T Global Network Services India Pvt
Pvt Ltd
? CA (India) Technologies Pvt Ltd ? Cable and Wireless (India) Ltd ?Communications Pvt Ltd Cactus ? CADD Centre Training Services Pvt Ltd ?Digitech Pvt Ltd CADES ? Calica ECO-Spaces Pvt Ltd ? Pvt Ltd CalSoft ? Cambridge Technology Enterprises Ltd ?India Pvt Ltd Canon ? Capgemini Business Services (India) Ltd ? Capgemini India Pvt Ltd ?India Pvt Ltd Capita ? One Services (India) Pvt Ltd Capital ? Inc. India Caresoft ? CAST Software India Pvt Ltd ? Networks (India) Pvt Ltd Cavium ? CBaySystems (India) Pvt Ltd ? CDC Software India Pvt Ltd ?Systems Pvt Ltd CE Info ? Cegonsoft Pvt Ltd ? for Development of Advanced Centre
Ltd
? Info Consulting Pvt Ltd Athena ? Atline Technologies (India) Pvt Ltd ? Pvt Ltd Atos India ? Attra Infotech Pvt Ltd ? Aufait Technologies Pvt Ltd ? Aujas Networks Pvt Ltd ? Solutions Ltd aurionPro ? Auroinfotech Solutions ? Automated Workflow Pvt Ltd ? Avani Cimcon Technologies Ltd ? Avaya India Pvt Ltd ? AvioHeliTronics InfoSystems Pvt Ltd ? Aviva Global Services (A div. Of A GS
Customer Services (India) Pvt Ltd)

? AXA Business Services Pvt Ltd ? Axcend Automation &
Software
Solutions Pvt Ltd

? BA Continuum Solutions Pvt Ltd ? Software Ltd BAeHAL ? CyberTek Pvt Ltd Bahwan ? Bain Capability Center India Pvt Ltd ? Shared Services Pvt Ltd Barclays ? Barry-Wehmiller International Resources
Computing (C - DAC)
? for Development of Telematics Centre
(C-DOT)
?Consultancy Services Pvt Ltd Cethar ? cFirst Background Checks India Pvt Ltd ?n f o r m a t i o n S y s t e m s a n d CGI I
Management Consultants Pvt Ltd

? Chakkilam Infotech Ltd ? Changepond Technologies Pvt Ltd ? Chella Software Pvt Ltd ? Chinta Info Systems ? (P) Ltd CI.COM ? India Pvt Ltd CIBERsites ? Ciena India Pvt Ltd ?Datamatics Technologies Pvt Ltd Cignex ? Cisco Systems (India) Pvt Ltd
Pvt Ltd ? Base Information Management Pvt Ltd ?International Bayern ? BC Management Services Pvt Ltd ? Bebo Technologies Pvt Ltd ? India Pvt Ltd Bechtel ? Systems India Pvt Ltd Bentley ? Services India Pvt Ltd Berkadia ? Bertelsmann Marketing Services India
32
? Citrix Systems India Pvt Ltd ? Clairvolex Knowledge Processes Pvt Ltd ? Clairvoyant Techsoft Pvt Ltd ? Analytics Pvt Ltd Clear Info ? Clearpath Technology ? Technologies Pvt Ltd ClearTrail ? CMC Ltd ? Infotech India Pvt Ltd Cnergyis ? CNO IT Services (India) Pvt Ltd ? Development Systems (India) Coalition
? India Software Pvt Ltd D E Shaw ? D&B TransUnion Analytic and Decision
Services Pvt Ltd

? Software Ltd Daffodil ? Solutions (P) Ltd Damco ? Systemes India Pvt Ltd Dassault ? Data Software Research Company
? Technologies Ltd Elitecore ? Technologies Pvt Ltd ELOGIC ? Elsner Technologies Pvt Ltd ? EMA Partners India Pvt Ltd ? Emantras Interactive Technologies Pvt
Ltd
? EMC Data Storage Systems (India) Pvt
Pvt Ltd ? HR Solutions Pvt Ltd Cognet ? Cognizant Technology Solutions India Pvt Ltd ? Palmolive India Ltd Colgate ? Collabera Solutions Pvt Ltd ? CollabNet Software Pvt Ltd ? COLT Technology Services India Pvt Ltd ? CommVault Systems (India) Pvt Ltd ? Infobase Ltd Compare ? Compserv Consultants Pvt Ltd ? Computer Sciences Corporation India Pvt Ltd ? Compuware India Software Operations Pvt Ltd ? Info-Systems Pvt Ltd Comunet ? Technologies Ltd Comviva ? Concentrix BPO Pvt Ltd ? Congruent Info-Tech Pvt Ltd ? Congruent Solutions Pvt Ltd ? ConnectM Technology Solutions Pvt Ltd ? Connexxions IT Services Pvt Ltd ? Info Pvt Ltd Consim ? Continental DataGraphics Technical Services India Pvt Ltd ? Convergys India Services Pvt Ltd ? Convergys Information Management (India) Pvt Ltd ? Converteam EDC Pvt Ltd ? Copal Research India Pvt Ltd ?(India) Pvt Ltd Corbus ? Technologies (P) Ltd Cordiant ?Software India Pvt Ltd Cordys ? Core Education & Technologies Ltd ? Coromandel Infotech India Ltd ? Couth Infotech Pvt Ltd ? CPA Global Support Services India Pvt Ltd ? Crane Global Solutions Ltd ? Lipi Webtech Pvt Ltd Creative ? Info Services Pvt Ltd Crederity ? Credit Suisse Services (India) Pvt Ltd ? Software Systems Pvt Ltd CresTech ? Interactive Pvt Ltd Crimson ? CrimsonLogic India Pvt Ltd ? Crisil Ltd ? CRM Services India Pvt Ltd ? Crossdomain Solutions Pvt Ltd ? Marketing Services Pvt Ltd Cross-Tab ? Pvt Ltd CSS Corp ? Ctrl S Datacenters Ltd ? Cura Technologies Ltd ?Software International Pvt Ltd Curam ? CustomerXPS Software Pvt Ltd ? Software Pvt Ltd Cybage ? Consulting Pvt Ltd CyberQ ? Cybertech Systems and Software Ltd ? Infotech Pvt Ltd Cygnet ? Semiconductor Technology Cypress India Pvt Ltd ? Cyret Technologies India Pvt Ltd
(International) Ltd ? Databazaar India Pvt Ltd ? Data-Core (India) Pvt Ltd ? Datacraft India Ltd ? Datamatics Financial Software & Services Ltd ? Datamatics Global Services Ltd ? Dawn Consulting ? DBOI Global Services Pvt Ltd ? DCM DataSystems (IT Division of DCM Ltd) ? Technologies Ltd Defiance ? Dell International Services India Pvt Ltd ? Consulting India (P) Ltd Deloitte ? Delphi Automotive Systems Pvt Ltd ?Technology & Management Delta Services Pvt Ltd ? Ltd Descon ? Solutions Pvt Ltd DesiCrew ? Designmate India Pvt Ltd ? Det Norske Veritas AS ? Dev Information Technology Pvt Ltd ? Solution Pvt Ltd Dewsoft ? India Ltd Digiquest ? Digital Media Imaging Ltd ? Technologies Pvt Ltd Dimentrix ? Software Solutions Direction ? DLF Cyber City Developers Ltd ? Infoway Ltd Dot Com ? Dreamorbit Softech Pvt Ltd ? Drishti-Soft Solutions Pvt Ltd ? Drivestream India Pvt Ltd ? DST Worldwide Services India Pvt Ltd ? Vertical Software Pvt Ltd Dynamic ?India Pvt Ltd DynPro E.I. DuPont Services Centre India Pvt Ltd ? ? e4e Business Solutions India Pvt Ltd ? EADS India Pvt Ltd ? Easiprocess Pvt Ltd ? India Technosoft Pvt Ltd Eastern ? Software Systems Pvt Ltd Eastern ? Engineering College Easwari ? eBay India Pvt Ltd ? Consulting Pvt Ltd Ebizindia ? eClerx Services Ltd ? (India) Pvt Ltd Eclipsys ? Ecomnets Technologies India Pvt Ltd ? India Pvt Ltd Edelman ? EDISPHERE Software Pvt Ltd ? Edserv Softsystems Ltd ? Edusys Services Pvt Ltd ? eDynamic Softech Solutions Pvt Ltd ? e-Emphasys Infotech Pvt Ltd ?Informatix Pvt Ltd eFocus ? Technologies Pvt Ltd eGestalt ? Technologies Pvt Ltd E-Herex ? e-Infochips Ltd ? Eka Software Solutions Pvt Ltd ? Electronic Arts Games (India) Pvt Ltd ? Electronics and Computers India Ltd ? Electronics For Imaging India Pvt Ltd ? K India Pvt Ltd Element ? Eli Research India Pvt Ltd
Ltd
? Learning Services Ltd Emerge ? Design Engineering Center (A Emerson
Div. of Emerson Electric Company (I) Pvt Ltd) ? India Pvt Ltd eMeter ? eMids Technologies Pvt Ltd ? Research Knowledge Services Empower Pvt Ltd ? Emtec Software India Pvt Ltd ?Communications Pvt Ltd Emulex ? Enam Securities Pvt Ltd ? Endeavour Software Technologies Pvt Ltd ?iSolution India Pvt Ltd eNoah ? EnvestNet Asset Management India Pvt Ltd ? e-Nxt Financials Ltd ? Enzen Technologies Pvt Ltd ? Eos Software Systems Pvt Ltd ? Business Solutions India Pvt Ltd Eperium ? Global Services Pvt Ltd Epitome ?Network Services India Pvt Ltd Equant ?ICS India Pvt Ltd Equiniti ? Software & Services Pvt Ltd Equinox ? Technologies Pvt Ltd eRevMax ? India Global Services Pvt Ltd Ericsson ? Erode Builder Educational Trust's Group of Institutions ? EscrowTech India Pvt Ltd ? Esko-Graphics India Pvt Ltd ? ESN Technologies (I) Pvt Ltd ? Espire Infolabs Pvt Ltd ? Estel Technologies Pvt Ltd ?Software Solutions Pvt Ltd Etisalat ? Eureka Outsourcing Solutions Pvt Ltd ? Evalueserve.com Pvt Ltd ?Business Advisory India Pvt Ltd Everest ? Education Ltd Everonn ? Corporation Pvt Ltd Exactus ? ExcellenceTech (A Division of Kariwala Industries Ltd) ? Access (India) Pvt Ltd Executive ? Exilant Technologies Pvt Ltd ? exl Service.com (India) Pvt Ltd ? Infotech Pvt Ltd Expertus ? Extramarks.com Education Pvt Ltd ? Networks India Pvt Ltd Extreme ? e-Zest Solutions Ltd
? Facebook India Online Services Pvt Ltd ? Fact Solutions India Pvt Ltd ? Technologies India Pvt Ltd Fastkeys ? Computer Systems India Pvt Ltd Ferranti ?Business Services India Pvt Ltd Fidelity ? Fifth Generation Technologies India Pvt
Ltd
? Business Services Pvt Ltd FIL India ? Technologies (India) Pvt Ltd Financial ? First Advantage Pvt Ltd ? First American (India) Pvt Ltd ? Firstsource Solutions Ltd ? Software Solutions (A Division of Firstware
Brilliant Tutorials Pvt Ltd)

? Fiserv India Pvt Ltd
33
? FLATMIND IT Solutions Pvt Ltd ? Solutions Pvt Ltd Flatworld ? FNF Business Process Outsourcing
? Business School (I) Research Harvard
Services India Pvt Ltd

? Collateral Services Pvt Ltd Footprints ? Ford Business Service Center Pvt Ltd ? Infotech Ltd Fortune ? Parks Pvt Ltd Forum IT ? Ltd Four Soft ? Fragomen Immigration Services India Pvt
Ltd
? Templeton International Services Franklin
(India) Pvt Ltd

? Consulting Services Pvt Ltd Frontline ? India Pvt Ltd F-Secure ? FSL Software Technologies Ltd ? Fujitsu Consulting India Pvt Ltd ? Worldwide Software Pvt Ltd Fulcrum ? Fusion Outsourcing Software Pvt Ltd ? Future Focus Infotech Pvt Ltd ? GAVS Information Services Pvt Ltd ?a p i t a l B u s i n e s s P r o c e s s GE C
Management Services Pvt Ltd

? GE Global Servicing Pvt Ltd ? GE Medical Systems (India) Pvt Ltd ? Geine Technologies India Pvt Ltd ? Atlantic Pvt Ltd General ? Information Systems (India) Pvt Genisys
Ltd
? India GENPACT ? Geometric Ltd ?e-Business Operations Pvt Ltd Global ?Imaging Technologies Global ?Infovision Pvt Ltd Global ?Talent Track Pvt Ltd Global ? GlobalLogic India Pvt Ltd ? Globarena Technologies Pvt Ltd ? GlobeOp Financial Services (India) Pvt
Ltd
? Technologies Ltd Globsyn ? GLOPORE IM SERVICES PVT LTD ? GO IP Global Services Pvt Ltd ? GoDB Tech Pvt Ltd ?Properties Ltd Godrej ? Sachs Services Pvt Ltd Goldman ? Goldshield Services Pvt Ltd ? Goldstone Technologies Ltd ? India Pvt Ltd Google ? I.T. Ventures (India) Pvt Ltd Gradatim ? GrapeCity India Pvt Ltd ? Technologies Exports GrayCell ? Green Quotient Systems Pvt Ltd ? Software Pvt Ltd Greytip ? Griffin Education Pvt Ltd ? GST IT Services Pvt Ltd ? Informatics Ltd Gujarat ? Narmada Valley Fertilizers Gujarat
Center ? Hay Consultants India Pvt Ltd ? Hazel Infotech Ltd ? Estate Ltd HCC Real ? HCL Corporation Ltd ? HCL Technologies Ltd ? Headstrong Services India Pvt Ltd ? Management and Research Health Institute ? Heartland Delhi Transcription & Services Pvt Ltd ? & Matheson Information Helios Technology Ltd ? Helma Solutions India Pvt Ltd ? Hero Management Service Ltd ? Informatics Pvt Ltd Heuristics ? Hewitt Associates India Pvt Ltd ? Hewlett-Packard GlobalSoft Pvt Ltd ? Hewlett-Packard India Sales Pvt Ltd ? Hexaware Technologies Ltd ? Technologies Ltd Highbar ? Infosystems Pvt Ltd Hinditron ? Global Solutions Ltd Hinduja ? Consulting Software Services Hitachi India Ltd ?Data Systems India Pvt Ltd Hitachi ?India Trading Pvt Ltd Hitachi ? e Soft (a division of Hi-Tech Gears Hi-Tech Ltd) ? Outsourcing Services Hi-Tech ? Robotic Systemz Ltd Hi-Tech ? Honeywell International (India) Pvt Ltd ? Honeywell Technology Solutions Lab Pvt Ltd ? Hot Courses India Pvt Ltd ? HOV Services Ltd ? HSBC Electronic Data Processing India Pvt Ltd ? HSBC Software Development (India) Pvt Ltd ? HTC Global Services (India) Pvt Ltd ? Technologies India Pvt Ltd Huawei ? Systique India Pvt Ltd Hughes ? Hurix Systems Pvt Ltd ? Hyper Quality India Pvt Ltd ? Professionals India Pvt Ltd HyTech
? India Pvt Ltd I Scribes ? i3 Software Pvt Ltd ? Pvt Ltd IBM India ? IBN Technologies Ltd ? IBS Software Services (P) Ltd ? Software India Pvt Ltd iCreate ? Icreon Communications Pvt Ltd ? ICT Academy of Tamilnadu ? Management Pvt Ltd IDEAS Inc. ? Identlogic Systems Pvt Ltd ? IDG Ventures India Advisors Pvt Ltd ? IDS Infotech Ltd ? IDS Softwares Pvt Ltd ? iGATE Global Solutions Ltd ? IGS Imaging Services (India) Pvt Ltd ? IHG IT Services (India) Pvt Ltd ? IIC Services (India) Pvt Ltd ? IIC Technologies Pvt Ltd ? iInterchange Systems Pvt Ltd ? IL&FS Technologies Ltd ? Technologies Pvt Ltd ILANTUS ? Image Infotainment Ltd ? India Pvt Ltd iMantras
? Info Solutions Pvt Ltd Imayam ? Infotech Pvt Ltd Impact ? Systems Pvt Ltd Impact ? Infotech (I) Pvt Ltd Impetus ? In4velocity Systems Pvt Ltd ? iNautix Technologies India Pvt Ltd ? Inca Informatics Pvt Ltd ? Technologies Pvt Ltd Incessant ? Indegene Lifesystems Pvt Ltd ? Accounting Pvt Ltd Indevia ? Indiagames Ltd ? Institute of Management, Indian
Ahmedabad
? Indian School of Business ? Indu Projects Ltd ? Indus Health Plus Pvt Ltd ? Technologies Indus Net ? Indus Valley Partners (India) Pvt Ltd ? Indusa Infotech Services Pvt Ltd ? Indusface Consulting Pvt Ltd ? iNetFrame Solutions Pvt Ltd ? India Pvt Ltd Infinera ? Infinite Computer Solutions (India) Ltd ? Infinity Infotech Parks Ltd ? (India) Ltd Info Edge ? Infoanalytica Consulting Pvt Ltd ? Systems India Pvt Ltd InfoBeans ? Software Ltd Info-Drive ? India (P) Ltd Infogain ? Kerala Infoparks, ?India Pvt Ltd Infopro ? India Pvt Ltd Infoserve ? Global Pvt Ltd InfoSoft ? Infostretch Solutions Pvt Ltd ? Infosys BPO Ltd ? Infosys Ltd ? Education Society Infotech ? Enterprises Ltd Infotech ? Solutions India Pvt Ltd InfoVision ? Software Ltd Infozech ? Technologies Ltd Infrasoft ? Initto Technologies India Pvt Ltd ?BizCom Pvt Ltd InLogic ? Isogen Technologies Pvt Ltd Innodata ? InnovizeTech Software Pvt Ltd ? Insoft.com Pvt Ltd ? In-Solutions Global Pvt Ltd ? for Development and Research Institute
in Banking Technology (IDRBT)

? for Information Industry (India Institute
Company Ltd
? Venture Finance Ltd Gujarat ? Gurukulonline Learning Solutions (P) Ltd ? Technology Centre Pvt Ltd GXS India ? Gyan Ganga Institute of Technology &
Sciences
?Pacific Pvt Ltd H5 Asia ? Group (India) Ltd Hackett ? Hansa Customer Equity Pvt Ltd ? Hanu Software Solutions (India) Pvt Ltd ? Harbinger Knowledge Products Pvt Ltd ? Communications Ltd Hartron
Branch Office) of Project Management Certification ? InSync Tech-Fin Solutions Ltd ? Software India Pvt Ltd INSZoom ? Intec Infocom Pvt Ltd ? Software Services Pvt Ltd Integra ? Integrated Information Services Pvt Ltd ? Intel Technology India Pvt Ltd ? Global Services Ltd Intelenet ? Inteliment Software Technologies (India) Pvt Ltd ? Intelli Screen Pvt Ltd ? Intellicom Contact Centers (A Div. of Jindal Transworld Pvt Ltd) ? Technologies Pvt Ltd Intellicus ? Intelligroup Asia Pvt Ltd ? Technologies Pvt Ltd Intelliob ?Technologies Ltd Intense ? Interactive Manpower Solutions Pvt Ltd ? Interactive Multimedia Technologies Pvt
? Institute
34
Ltd
? Interglobe Technologies Pvt Ltd ? Intergraph Consulting Pvt Ltd ? International Institute of Information
Services Pvt Ltd

? Technologies Pvt Ltd Kenexa ? Infotech Ltd Kensoft ? Kernex Microsystems (India) Ltd ? KG Information Systems Pvt Ltd ? KineticGlue Online Communities Pvt Ltd ? KLA-Tencor Software India Pvt Ltd ? Ltd KLG Systel ? Knack Systems & Services (P) Ltd ? KnoahSoft Technologies Pvt Ltd ? Knowcross Solutions Pvt Ltd ?Learning Solutions KnowIT ? IT Service Pvt Ltd Konylabs ?Trade Centre, Embassy of the Korea
? Ltd MASTEK ?Systems Pvt Ltd Maven ? Systems Ltd Maveric ? Maverick Quality Advisory Services Pvt
Technology
? International SOS Services (I) Pvt Ltd ?Information Technologies (India) Interra
Ltd
? Software (India) Pvt Ltd McAfee ? & Company Inc. McKinsey ? McKinsey Knowledge Centre India Pvt
Pvt Ltd
? Intersil (India) Pvt Ltd ? IntersoftKK (India) Pvt Ltd ? Technologies Ltd Intrasoft ? GLOBAL eServices Pvt Ltd INTRUST ? Intuit Technology Services Pvt Ltd ? Development Centre India (P) Invensys
Ltd
? Technologies Pvt Ltd Meddiff ? Media Lab Asia ? India Technology Pvt Ltd MediaTek ? Medimanage Insurance Broking Pvt Ltd ? Infomatix Pvt Ltd Medma ? Medsynaptic Pvt Ltd ? Medusind Solutions India Pvt Ltd ? Information Technologies Ltd Melstar ? Merce Technologies Pvt Ltd ?Consulting (India) Pvt Ltd Mercer ? Services Pvt Ltd MeritTrac ? Metacube Software Pvt Ltd ? Global Operations Support Metlife
Ltd
? (Hyderabad) Pvt Ltd Invesco ? Invest Northern Ireland ? Enterprise Solutions Pvt Ltd IonIdea ? Ionnor Solutions Pvt Ltd ? Education Solutions Pvt Ltd iPRIMED ? iQor Services India Pvt Ltd ? IRIS Business Services (India) Pvt Ltd ? ISG Novasoft Technologies Ltd
Republic of Korea
? Korn/Ferry International Pvt Ltd ? Solutions Pvt Ltd KouLa IT ? KPIT Cummins Infosystems Ltd ? KPMG Advisory Services Pvt Ltd ? KRIB Information Services ? Kronos Solutions India Pvt Ltd ? Consulting Services Pvt Ltd Kryptos ? Systems Pvt Ltd Kumaran ? La Exactlly Software Pvt Ltd ?Digital Services (A Lapiz
(A
Center Pvt Ltd

? Metro Accounting Center of Excellence
company in the K K Birla Group) ? iSOFT R&D Pvt Ltd ? ITC Infotech India Ltd ?Solutions Pvt Ltd itCube ? ITTI Pvt Ltd ? i-Vista Digital Solutions Pvt Ltd ? iViZ Techno Solutions Pvt Ltd ? Ivy Comptech (P) Ltd ? iYogi Technical Services Pvt Ltd
? Associates J. Sagar ? J.D.S Technologies Pvt Ltd ? J235 Software India Pvt Ltd ?Overseas Ltd Jaguar ? JamBuster Technologies Pvt Ltd ?I n s t i t u t e o f T e c h n o l o g y , Jaro
Pvt Ltd Div. of

? Mexus Education Pvt Ltd ? Micro Focus India Pvt Ltd ? Micro Informations Pvt Ltd ? Micro Technologies (India) Ltd ? Microland Ltd ? Corporation (I) Pvt Ltd Microsoft ? Credit Management India Pvt Midland
Ultramarine & Pigments Ltd)

? Laqsh Job Skills Academy Pvt Ltd ? Toubro Infotech Ltd Larsen & ? LawQuest ? IT Services India Pvt Ltd Lazer Ken ? Software Technologies Pvt Ltd Leading ?Services Pvt Ltd Legasis ? Software Export & Research Pvt Lepton
Ltd
? MIEL e-Security Pvt Ltd ? Miles Software Solutions Pvt Ltd ? Interactive Private Limited Milestone ? Mindchips Consulting Pvt Ltd ? Software Pvt Ltd Mindcraft ? Mindcrest (India) Pvt Ltd ? Solutions Mindfire ? MindlogicX Infotech Ltd ? MindRiver Information Technologies Pvt
Ltd
? Soft Pvt Ltd Lexington ? Lexplosion Outsourcing Pvt Ltd ?India Pvt Ltd LG Soft ? Lighthouse Info Systems Pvt Ltd ? Limtex Infotech Ltd ? Lionbridge Technologies Pvt Ltd ? Liquidhub India Pvt Ltd ? Liqvid eLearning Services Pvt Ltd ? Lister Technologies Pvt Ltd ? Global Services Pvt Ltd Lloyds TSB ? Lodha Developers Ltd ?Pvt Ltd Logica ? Ma Foi Consulting Solutions Ltd ? Information Systems Pvt Ltd Maarga ? Pradesh Agency for Promotion Madhya
Management and Resea

? JCB Manufacturing Ltd ? JDA Software India Pvt Ltd ? Technologies India Pvt Ltd Jeevan ?Infotrain Ltd Jetking ? International Travel Services Pvt Jinkorp
Ltd
? (India) Ltd Mindteck ? Ltd MindTree ? Misys Software Solutions (India) Pvt Ltd ? mjunction Services Ltd ? Wireless Solutions Pvt Ltd MobMe ? mokSa Technologies India Pvt Ltd ? Monarch Innovative Technologies Pvt
Ltd
? JK Technosoft Ltd ? JMR Infotech India Pvt Ltd ? John Keells BPO (A Div. of AuxiCogent
BPO Solutions Pvt Ltd) ? JP Morgan Services India Pvt Ltd ? JSoft Solutions Ltd ? Networks India Pvt Ltd Juniper ? Services India Pvt Ltd (Clutch JuriMatrix Group)
? Realty Pvt Ltd K Raheja ? K7 Computing Pvt Ltd ? Systems Pvt Ltd Kaavian ? Kale Consultants Ltd ? Kallos Solutions Pvt Ltd ? Solutions Pvt Ltd Kandor ? Karvy Global Services Ltd ? Karya Technologies (India) Pvt Ltd ? KAV & Co. ? Infotech Kayako ? KBACE Technologies Pvt Ltd ? KCP Technologies Ltd ? KDK Softwares (India) Pvt Ltd ? Keane India Ltd ? and Andelson Management Kellogg
Ltd
? Stanley Advantage Services Pvt Morgan
of Information Technology ? Global Service Centres (India) Maersk Pvt Ltd ? Magic Software Pvt Ltd ? Magnasoft Consulting India Pvt Ltd ? Solutions Pvt Ltd Magnon ? Magus Customer Dialog Pvt Ltd ? Maharashtra Industrial Development Corporation ? World City Jaipur Ltd Mahindra ? MAIA Intelligence Pvt Ltd ? Technologies Pvt Ltd Maintec ? MakeMyTrip (India) Pvt Ltd ? Mane Tech Pvt Ltd ? ttan Associates (India) Manha Development Centre Pvt Ltd ? Mann-India Technologies Pvt Ltd ? Systems Pvt Ltd ManSoft ? Software Services Pvt Ltd Manthan ? MarketTools Research Pvt Ltd
Ltd
? MothersonSumi Infotech & Designs Ltd ? Motif India Infotech Pvt. Ltd. ? Technologies Pvt Ltd Movico ? Ltd MphasiS ? MPS Limited ? Services Pvt Ltd MResult ? Multi Commodity Exchange of India Ltd ? Muthayammal Engineering College (A
unit of Muthayammal Educational Trust and Research Foundation) ? Mynd Solutions Pvt Ltd
? Software Pvt Ltd Nagarro ? Navayuga Infotech Pvt Ltd ? Navis India Technologies Pvt Ltd ? India Pvt Ltd NaviSite ? NDS Services Pay - TV Technology Pvt Ltd ? Neev Information Technologies Pvt Ltd
35
? Ltd Neilsoft ? Nelito Systems Ltd ? Ness Technologies (India) Ltd ? Net Solutions ? Software Pvt Ltd Net Vigil ? India Pvt Ltd NetApp ? Netaquila Solutions Pvt Ltd ? Computing Global Services Pvt NetEdge
? Orion Edutech Pvt Ltd ?Services Pvt Ltd Orkash ? OSS Cube Solutions Pvt Ltd ? Solutions Pvt Ltd Outworks ? Services (India) Pvt Ltd OXIGEN ? Consulting Services Pvt Ltd Oxygen ? Systems Pvt Ltd Ozonetel ? (Pacific Internet India Pvt Ltd) PACNET ? Paharpur Business Centre (A Div. of
Technology Corporation Ltd

? IT Consulting Pvt Ltd Pyramid
Ltd
? India Ltd Netesoft ? Ltd netGuru ? Netmagic Solutions Pvt Ltd ? Systems India Pvt Ltd Netscout ? Systems Software India Pvt Ltd NetScout ? Software Pvt Ltd Netweb ? Systems & Technologies (P) Ltd Network ? Software and Solutions (India) New Age
Chemical Metallurgical Design Co. Ltd)

? Pan Business Lists Pvt Ltd ? Technologies Pvt Ltd Pan Gulf ? Infotech Ltd Panamax ? Networks Pvt Ltd Pandora ? Pangea3 Legal Database Systems Pvt
? QA InfoTech Pvt Ltd ? QAI (India) Ltd ? (India) Pvt Ltd QLogic ? Quadlabs Technologies Pvt Ltd ? Software Solutions Pvt Ltd Quadra ?BPO Services Pvt Ltd Quality ? Engineering and Software Quality
Technologies Pvt Ltd

? Consultants Pvt Ltd Qualtech ? Asia Pvt Ltd Quantum ? Quantum-Link Communications Pvt Ltd ? BPO Solutions Pvt Ltd Quatrro ? Quest Informatics Pvt Ltd ? Consultancy Services Ltd Quinnox ? Wellington Redwood India Quint
Ltd
? Panoramic Universal Ltd ? PAR Computer Sciences (International)
Pvt Ltd ? Software Technologies Ltd Newgen ? Nexsus Techno Solutions Pvt Ltd ? (P) Ltd Next Link ?Computing Pvt Ltd NextBit ? Nexus India Capital Advisors Pvt Ltd ? Engineering Solutions Pvt Ltd nhance ? Technologies Pvt Ltd Nihilent ? NIIT SmartServe Ltd ? NIIT Technologies Ltd ? Nishith Desai Associates ? Niteo Technologies (P) Ltd ? Software Pvt Ltd Nitman ? Nitor Infotech Pvt Ltd ? Noetix Software India Pvt Ltd ? Nokia Siemens Networks Pvt Ltd ? Services India Pvt Ltd Nomura ? North Shore Technologies Pvt Ltd ? Operating Services Pvt Ltd Northern ? Nous Infosystems Pvt Ltd ? Development IT (A Div. of Novartis Novartis Healthcare Pvt Ltd) ? Software Development (India) Novell Ltd ? Systems (India) Pvt Ltd Novellus ? NSE.IT Ltd ? NSL Infratech Pvt Ltd ? NTrust Infotech Pvt Ltd ? Software Exports Ltd Nucleus ? NVISH Solutions Pvt Ltd
? Global Technology Services Oakton
Ltd & Technologies Pvt Ltd ? Paripoorna Software Solution Service Pvt Ltd ? Reverse Informatics Analytic Parthys Solutions Pvt Ltd ? Patni Computer Systems Ltd ?Software Pvt Ltd Pawaa ? Technologies Pvt Ltd Payoda ?India Pvt Ltd PayPal ? PDS Infotech Pvt Ltd ? Pegasystems Worldwide India Pvt Ltd ? Pennywise Solutions Pvt Ltd ? PeopleStrong HR Services Pvt Ltd ? Systems Ltd Persistent ?Ltd Petro IT ? Philips Electronics India Ltd ? Info Services Phoenix ? IT Solutions Ltd Phoenix ? Solutions Pvt Ltd Phykon ? Digital Media Pvt Ltd Picasso ? Infotech Solutions Pinnacle ? Pitney Bowes Software India Pvt Ltd ? PK4 Software Technologies Pvt Ltd ? Planet PCI Infotech Ltd ? Polaris Financial Technology Ltd ? Polo Queen Industrial and Fintech Ltd ? Technologies Pvt Ltd Posidex ? Pradot Technologies Pvt Ltd ? Software Solutions Pvt Ltd Prakash ? Technologies (P) Ltd Pramati ? Software Pvt Ltd Pratham ? Praxis Softek Solutions Pvt Ltd ? Preludesys India Pvt Ltd ? Global Pvt Ltd PreMedia ? PricewaterhouseCoopers Pvt Ltd ? Global Services Pvt Ltd Principal ? Solutions Pvt Ltd Prodapt ? Software Development Pvt Ltd Progress ? Progressive Infotech Pvt Ltd ? First India Pvt Ltd Prologic ? Testing Pvt Ltd Prometric ? Consulting Pvt Ltd ProMinds ?Consulting Pvt Ltd Protiviti ? Prudence Techsol Pvt Ltd ?College of Engineering and PSNA Technology ? PT Puretesting Software Pvt Ltd ? PTC Software (India) Pvt Ltd ? Information & Communication Punjab
? Paramatrix Technologies Pvt Ltd ?h a y C o m m u n i c a t i o n Paric
Consulting Pvt Ltd

? Legal Services Pvt Ltd QuisLex ? Qwest Telecom Software Services Pvt Ltd ? ? R S Software (India) Ltd ? International Ltd R Systems ?Soft Solutions Pvt Ltd Raakar ? Raheja QBE General Insurance
Company Ltd
? Rajalakshmi Engineering College ? Systems Ltd Ramco ? RAMTeCh Software Solutions Pvt Ltd ? Ranal Engineering Services Pvt Ltd ? Rance Computer Pvt Ltd ? IT Solutions Pvt Ltd RateGain ? Rave Technologies (India) Pvt Ltd ? RBS Business Services Pvt Ltd ? (Intl) Pvt Ltd Real Soft ? RealPage India Pvt Ltd ? Receivable Management Services India
Pvt Ltd
? & Data Warehousing Pvt Ltd Records ? India Pvt Ltd Red Hat ? rediff.com India Ltd ? BPO Pvt Ltd Reliance ? Global Services Pvt Ltd Reliance ? Reli-e-Marg Software Consultants Pvt Ltd ? Technologies Ltd Religare ? in Motion India Pvt Ltd Research ? Rigel Networks Pvt Ltd ? Solution (India) Pvt Ltd Rightway ? Software Pvt Ltd Rishabh ? RJ Softwares ? RM Education Solutions India Pvt Ltd ? Management Solutions India RMS Risk
Centre (India) Pvt Ltd

?Contact Centre (A Div. of EIH Ltd) Oberoi ?Edge India Services Pvt Ltd Object ? Octaware Technologies Pvt Ltd ? Insights Research & Solutions Offshore
Pvt Ltd
? Olive e-Business Pvt Ltd ? Olive Technology Ltd ? Technologies Pvt Ltd Omnesys ? Omnitech Infosolutions Ltd ? IT Consulting Pvt Ltd One Point ? One97 Communications Ltd ? India Technologies Pvt Ltd Ontash ? Systems Ltd Ontrack ? Technologies Ltd Onward ? OpenXcell Technolabs Pvt Ltd ? Computing Pvt Ltd Optimal ?(OFSS) BPO Services Ltd Oracle ?India Pvt Ltd Oracle ? OrangeScape Technologies Ltd ? Orbital Outsourcing Services ? Origin Learning Solutions Pvt Ltd
Pvt Ltd
? Ltd RMSI Pvt ?BOSCH Engineering and Business Robert
Solutions Ltd
? Technologies Robosoft ? Collins India Enterprises Pvt Ltd Rockwell ? RocSearch India Pvt Ltd ? Rolta India Ltd ? Technologies Pvt Ltd Rooman ? RR Donnelley India Outsource Pvt Ltd ? Software Pvt Ltd RTEngines ? S. P. Jain Institute of Management &
Research
? S2S IT Solutions Pvt Ltd ? Technologies (India) Pvt Ltd Saama ? Saba Software India Pvt Ltd
36
? Sabre Travel Technologies Pvt Ltd ? Software Pvt Ltd Safaltek ? Safe Software and Integrated Solutions
Pvt Ltd
? Infotech Pvt Ltd Safenet ?Net Corp Ltd Sahara ? Services Ltd Sai BPO ? SAIC India Pvt Ltd ? Pvt Ltd Saicores ? Saigun Technologies Pvt Ltd ?Ltd Saksoft ? Salient Business Solutions Ltd ? Samin Tekmindz India Pvt Ltd ? Sampoorna Matchjobs.com Pvt Ltd ? Samsung Electronics India Software
Operations (SISO) ? Infotech Pvt Ltd Samyak ? Technologies Pvt Ltd Sanchit ? Computer & Systems Pvt Ltd Sankalp ? Technologies Pvt Ltd Sankhya ? Sankhyaa Learning Pvt Ltd ? Sanovi Technologies India Pvt Ltd ? India Pvt Ltd Santa Fe ? India Pvt Ltd SAP Labs ? Corporation Pvt Ltd Sapient ? Info Solutions Pvt Ltd Sapphire ?Systems Pvt Ltd Sapple ? SARANGSoft India Pvt Ltd ? Infotech Ltd Saraswat ? Sarla Technologies ? SAS Institute (India) Pvt Ltd ? Technologies Pvt Ltd Sashakta ? Communication Technologies Sasken Ltd ? Infotech Services Pvt Ltd Satellite ? Sathyabama University (A div. of Sathyabama Educational Trust) ? Sattva eTech India Pvt Ltd ? BPO Ltd Satyam ? Computer Services Ltd Satyam ? Venture Engineering Services Satyam Pvt Ltd ? Savi Infoservices (India) Pvt Ltd ? Technologies Pvt Ltd Saviance ? SCA Technologies India Pvt Ltd ? Schneider Electric India Pvt Ltd ? Scope e-Knowledge Center Pvt Ltd ? Scope International Pvt Ltd ? SDG Software India Pvt Ltd ?Web Technologies Pvt Ltd Seaant ? Seal Infotech Pvt Ltd ? & Management Services (India) Sears IT Pvt Ltd ?India IT Pvt Ltd Seaton ? eServices Ltd Secova ? Seed Advisors Pvt Ltd ? SEED Infotech Ltd ? Sella Servizi Bancari S.C.P.A ?Infotech India Pvt Ltd Senabi ? Capital India Advisors Pvt Ltd Sequoia ? Enterprise Solutions Ltd Serve All ?Global Solutions Ltd Servion ? Seventhsense Technologies Pvt Ltd ? Pallonji & Company Ltd Shapoorji ? Sharp Software Development India Pvt Ltd ? Shawman Software Pvt Ltd ? Shell Business Service Centre (A div. of Shell India Markets Pvt Ltd) ? Educational Software Pvt Ltd Sherston ? Shri Ramswaroop Memorial Institute of
Management and Computer Application ? Information Systems Ltd Siemens ? Sify Technologies Ltd ? Siksha Training & Development Pvt Ltd ? India Pvt Ltd Silicomp ? Pvt Ltd Silverskills ? Singh Roy & Associates Pvt Ltd Singha, ? Sisam Mobility Solutions Pvt Ltd ? Ltd Sitel India ? Skelta Software Pvt Ltd ?Software Services India Pvt Ltd SkillSoft ? Border Consulting Pvt Ltd SKP Cross ? Solutions Pvt Ltd SkyTECH ? SLK Software Services Pvt Ltd ? Smart Chip Ltd ? Smart Cube India Pvt Ltd ? SmartBuzz Web Services Pvt Ltd ? smartData Enterprises (India) Ltd ? Business Solutions India Pvt Ltd Snap-on ? SNS Technologies Pvt Ltd ? Generale Global Solution Societe Centre Pvt Ltd ? Soft Prodigy System Solutions Pvt Ltd ? Information Technology Ltd SoftAge ? Technologies Ltd Softcell ?Logistic Systems Pvt Ltd Softlink ? Technologies Pvt Ltd Softobiz ? Intelligent Solutions Pvt Ltd Softthink ? Associates Software ? Data (India) Ltd Software ? Paradigms Infotech Pvt Ltd Software ? Technology Parks Of India Software ?Software Ltd Sonata ? SonicWALL Infosecurity Pvt Ltd ? Sony India Software Center (A div. of Sony India Pvt Ltd) ? Sopra India Pvt Ltd ? Sorokasoft (India) Pvt Ltd ? Sourcebits Technologies Pvt Ltd ? SourcePro Infotech Pvt Ltd ? Spadeworx Software Services Pvt Ltd ? SPAN Infotech (India) Pvt Ltd ? Ltd Spanco ? Stuart (India) Pvt Ltd Spencer ? Technologies Pvt Ltd Speridian ? SPI Technologies India Pvt Ltd ? SpiderLogic India Pvt Ltd ? Sri Shakthi Institute of Engineering and Technology ? Sri Technologies Pvt Ltd ? Srishti Software Pvt Ltd ? SRM Techsol Pvt Ltd ? Sryas Software Pvt Ltd ? Pvt Ltd SSP India ? Pvt Ltd ST Infosys ? STAG Software Pvt Ltd ? Chartered Pvt Equity Advisory Standard (India) Pvt Ltd ? Info Services Pvt Ltd Station-e ? Steria (India) Ltd ? Information Resources India Pvt Sterling Ltd ?International Services Pvt Ltd Stream ? Subex Ltd ? Pvt Ltd Suma Soft ? HR Outsourcing Services Pvt Ltd Summit ? Information Technologies Pvt Ltd Summit ? Systems India Pvt Ltd SumTotal ? Sun Knowledge Pvt Ltd ? India Service Centre Pvt Ltd Sun Life
? Sundaram Infotech Solutions (A Division
of Sundaram Finance Ltd)

? Solutions (India) Pvt Ltd SunGard ? Technologies Pvt Ltd Sunsmart ?Business Solutions Pvt Ltd Suntec ? Support.com Pvt Ltd ? Systems Pvt Ltd SureSoft ? Surya Software Systems Pvt Ltd ? Sutherland Global Services Pvt Ltd ? Suvi Information Systems Pvt Ltd ? Suyati Technologies Pvt Ltd ? Suyog Computech Pvt Ltd ? Advisors Pvt Ltd SVB India ? Swarnandhra College of Engineering &
Technology (A div. of 'The Vasista Educational Society) ? Technologies Pvt Ltd Sweans ? Shared Services (India) Pvt Ltd Swiss Re ? Sykes Enterprises (India) Pvt Ltd ? Symantec Software India Pvt Ltd ? Symbiosys Technologies ? Symphony Services Corp. (I) Pvt Ltd ? Synechron Technologies Pvt Ltd ?g y C o m p u t e r S o l u t i o n s Syner International Ltd ? (India) Pvt Ltd Synopsys ? Innovative Technologies Pvt Ltd Synova ? Syntel Ltd ?India Pvt Ltd Synygy ? Sysbiz Technologies Pvt Ltd ? Sysnet Associates (India) Pvt Ltd ? Plus Pvt Ltd Systems ? Valley Pvt Ltd Systems ? Global Solutions Pvt Ltd SYSTIME ?Systems & Software Pvt Ltd Systsoft
? TA Netgables Pvt Ltd ? Take Solutions Ltd ? Talent Capital India Pvt Ltd ? Software (India) Pvt Ltd Talentica ? TalentSprint Education Services Pvt Ltd ? Corporation Pvt Ltd Talisma ? Tally Solutions Pvt Ltd ? Information Solution Pvt Ltd Tandon ? Tarant Software Pvt Ltd ? Tasaa Infosolutions Pvt Ltd ? Tata Business Support Services Ltd ? Tata Consultancy Services Ltd ? Ltd Tata Elxsi ? Tata Technologies Ltd ? Tata Teleservices Ltd ? TaurusQuest Services Pvt Ltd ?Technologies India Pvt Ltd Tavant ? TaxSpanner.com (Span Across IT
Solutions Pvt Ltd)

? Tech Mahindra Ltd ? India Inc. Techies ? Technicolor India Pvt Ltd ? Technoforte Software Pvt Ltd ? TECHNOPARK (Electronics Technology
Parks - Kerala)
? IT Solutions Pvt Ltd TechTier ? Communications Pvt Ltd TeleDNA ? Telemune Software Solutions Pvt Ltd ? Tech Pvt Ltd Telerad ?r a h m a C o n v e r g e n t Telib
Communications Pvt Ltd

? India Pvt Ltd Temenos ? Tenth Planet Technologies Pvt Ltd ? TESCO Hindustan Service Centre Pvt Ltd ? Texas Instruments India Pvt Ltd
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? Texcity Software Parks Ltd ? Web Innovations Pvt Ltd Tharakan ? The Chartered Institute of Management
? Vel Tech Dr. RR & Dr. SR Technical
Accounts
? The Information Company Pvt Ltd ? Bank (IBRD) The World ? India Pvt Ltd Theorem ? Think Future Technologies ? Minds.com (I) Pvt Ltd Thinking ? Global Services Ltd Thinksoft ? Solution Ltd Thirdware ? Knowledge Management Pvt Tholons
Ltd
? Reuters India Services Pvt Ltd Thomson ? ThoughtWorks Technologies India Pvt Ltd ? TIBCO Software India Pvt Ltd ? Tieto Software Technologies Pvt Ltd ?Engineering and Research India Timken
Pvt Ltd
? Business Consultants Pvt Ltd TIS India ? TNQ Books and Journals Pvt Ltd ?India Pvt Ltd ToLuna ? TopSource Infotech Solutions Pvt Ltd ? Total IT Solutions Pvt Ltd ? TouchPoint Solutions India Pvt Ltd ? TPI Advisory Services India Pvt Ltd ? Trade and Investment Office India, State
of Victoria, Australia
? Transpacific Software Pvt Ltd ? Trayee Business Solutions Pvt Ltd ? Trendyworks Technologies Pvt Ltd ? Trianz Consulting Pvt Ltd ? Tricom India Ltd ? Trigyn Technologies Ltd ? Trilegal ? Software and Technologies Pvt Trishna
University ? Software Solutions Pvt Ltd Velocity ? Infotek Global Pvt Ltd Venture ? Verge Technologies Pvt Ltd ? Services India Pvt Ltd VeriSign ? Verity Knowledge Solutions Pvt Ltd ? Data Services India Pvt Ltd Verizon ? Technologies Pvt Ltd Versant ? Systems Pvt Ltd Version ? Vertex Customer Services India Pvt Ltd ? Vertex Offshore Services Pvt Ltd ? Vertex Software Pvt Ltd ? VFS Global Services Pvt Ltd ? Vidyatech Solutions Pvt Ltd ?Software & Services Pvt Ltd Vinove ?Software & Telecommunications Virmati Ltd ? Virtual Employee Pvt Ltd ? Virtusa (India) Pvt Ltd ? Viscus Infotech Ltd ? Solutions Pvt Ltd Vishwak ? VISTA InfoSec Pvt Ltd ? Vitae International Accounting Services Pvt Ltd ? Viteos Capital Market Services Ltd ? Vizual Business Tools Pvt Ltd ? Software India Pvt Ltd VMware ? Vodafone India Services Pvt Ltd ? Volvo India Pvt Ltd ? VSM Software Pvt Ltd ? VSoft Technologies Pvt Ltd
? we45 Solutions India Pvt Ltd ? Web Access (India) Pvt Ltd ? Web Spiders (India) Pvt Ltd ? Technology India Pvt Ltd Webaroo ? Webdunia.com (India) Pvt Ltd ?Communications India Pvt Ltd WebEx ? Webrosoft Solutions Pvt Ltd ? Welingkar Institute of Management
Yahoo ?Software Development India Pvt Ltd

? Motor Solutions (India) Pvt Ltd Yamaha ? Yell Adworks India Pvt Ltd ? Ltd YES Bank ? Yesso BPO Pvt Ltd ?Infotech Pvt Ltd Yodlee ? Yokogawa IA Technologies India Pvt Ltd
ZANEC ?Soft Tech Pvt Ltd ? Solutions Zaptech ? zCon Solutions Pvt Ltd ? Zen Quality Assurance Pvt Ltd ? Zenith Infotech Ltd ? Zensar Technologies Ltd ? Ltd Zenta Pvt ? Zesty Beanz Technologies Pvt Ltd ? Zeta Softech Pvt Ltd ? Zinnov Management Consulting Pvt Ltd ? Zoho Development Centre (India) Pvt Ltd Zynga Game Network India Pvt Ltd ? * Includes a few members from whom membership subscription for 2011-12 is still due
Ltd
? Information Systems Pvt Ltd Trulogix ? TTK Services Pvt Ltd ? Pvt Ltd TUV India ? TVS Infotech Ltd ? UBS (India) Pvt Ltd ? UGAM Solutions Pvt Ltd ? UL Management Systems
Development & Research

? Wells Fargo India Solutions Pvt Ltd ?Clover Communication Solutions Wesley
Solutions (India) Pvt Ltd ? Unisys Global Services - India (STP Division of Unisys India Pvt Ltd) ? UnitedHealth Group Information Services Pvt Ltd ? UnitedLex BPO Pvt Ltd ? Unitforce Technologies Consulting Pvt Ltd ? Legal Universal ? UPTEC Computer Consultancy Ltd ? Solutions Pvt Ltd US Tech ? US Technology International Pvt Ltd ? UTL Technologies Ltd ? Utopia India Pvt Ltd
Pvt Ltd Electronics Industry Development Corporation Ltd ? WhiteHedge Technologies Pvt Ltd ? Lea (India) Pvt Ltd Williams ? Winfoware Technologies Ltd ? Software Pvt Ltd Winman ? Winshuttle Software India Pvt Ltd ?Technologies India Pvt Ltd Winsoft ? Edutech Pvt Ltd Winzest ? Wipro Technologies (Wipro Ltd) ? Wisdomleaf Technologies Pvt Ltd ? WM Global Sourcing India Pvt Ltd ? WNS Global Services (P) Ltd
? Software Solutions (India) Pvt Ltd Xavient ? Xchanging Technology Services (India) ?Bengal West
? Vakrangee Softwares Ltd ? (India) Software Services Pvt Ltd Valtech ? India Systems Pvt Ltd Valtech ? Value One Infotech Ltd ? ValueLabs ? ValueSource Technologies Pvt Ltd ? Hi-Tech Vaneera ? India Pvt Ltd Vayana ? Vee Technologies Pvt Ltd
Pvt Ltd
? Architects India Pvt Ltd Xebia IT ? Business Services Pvt Ltd XL India ?Solutions Pvt Ltd Xoriant ? International Pvt Ltd Xpanxion ? India Pvt Ltd XS CAD ?Technologies Pvt Ltd XSYSYS ?India Pvt Ltd Xybion ? Xyka Software Pvt Ltd
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ANNUAL REPORT

Message from the Chairman

Rajendra S. Pawar Chairman, NASSCOM

Annual Report 2011-12

Message from the President

Som Mittal President, NASSCOM

Annual Report 2011-12

EXECUTIVE COUNCIL (2011-2012)

Annual Report 2011-12

N.R. Narayana Murthy

Annual Report 2011-12

EXECUTIVE COUNCIL MEMBERS

B.V.R. Mohan Reddy

Annual Report 2011-12

EXECUTIVE COUNCIL MEMBERS

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Profile of Member Companies

Member Distribution by Size

62% 9% 10% 12% 36% 30% 23% 69% 13%

Engineering R&D, Embeded

Percentage of member companies working in each segment

Citywise spread of Membership

Annual Report 2011-12

THE YEAR IN REVIEW

GOVERNMENT POLICY ISSUES

Annual Report 2011-12

GLOBAL TRADE DEVELOPMENT

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

WG20Professionalization WG40IT Governance WG42Architecture

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

NATIONAL SKILLS REGISTRY (NSR)

Annual Report 2011-12

NASSCOM FOUNDATION (NF)

DATA SECURITY COUNCIL OF INDIA (DSCI)

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

Annual Report 2011-12

LIST OF MEMBER COMPANIES

Shyam Communication Ltd)

Advisory Services Pvt Ltd

(India) Pvt Ltd

Customer Services (India) Pvt Ltd)

Solutions Pvt Ltd

Management Consultants Pvt Ltd

Annual Report 2011-12

Services Pvt Ltd

Brilliant Tutorials Pvt Ltd)